first trip to kk and stayed here for three days. the reception area is fine, the staff are smart, but the rest of the hotel and the customer service is lacking. perhaps we expect to much, we were not even shown to our room, given the number and off you go. then when we got there the safe would not work, there was no fridge and the toilet would not flush and had not been flushed since the previous occupant. we were moved rooms but the whole of the hotel apart from reception was very plain and not attractive. on the last day we were given a complementary breakfast at the place next door. i wish they had not of bothered as it was awful.
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- Also Known As:
- Zara's Boutique Hotel Kota Kinabalu, Sabah