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“New hotel with great service!!!”

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Ming Garden Hotel & Residences
Ranked #18 of 92 Hotels in Kota Kinabalu
perak
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New hotel with great service!!!”
Reviewed March 21, 2012

This is a new hotel . The rooms are with modern concept and huge. Service was awesome . The staff at front office , restaurant serve with smile and very friendly . Wifi service only at lobby and restaurant . If the hotel have wifi service at rooms , will be helpful .But the hotel is far from city and take 10min drive to water front.but they have free shuttle service . This hotel is suitable for airport transit , center to city and airport.

  • Stayed March 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jayvk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, July 22, 2012
Thank you for your feedback jayvk,

We certainly understand that the surroundings of our hotel are important on the enhancement of your visit here specially the location as you mentioned.

We have a few suggestions to make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly upgraded feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

We suggest you grab spots at the 9am shuttle service and come back by the evening? If not taxis are easily ready at the city for about RM 10 - 15 per route to the hotel. Hope that helps in you moving around :)

We would also like to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available for you.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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430 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 20, 2012

good-
the hotel is new and clean. there are many selections in the buffet breakfast which is really good and tasty except for the cold meat salad which was a bit sour and not fresh.

bad-
only basic toiletries provided for hotel guest (soap, shampoo and shower gel). when asked for toothbrush and toothpaste, the housekeeping said they don't have them which is very disappointing. sandal is provided but it was too small, more like children size. the worst thing is that the toilet sink was clogged and there is no lock for the toilet door.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kadyus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, May 11, 2012
Thank you for your feedback.

We appreciate the compliments received on the cleanliness of our hotel. We’re glad that you enjoyed our food selection and taste in our All Day Dining restaurant. The hotel does provide basic toiletries including toothbrush and toothpaste. We would like to apologise that we have failed to fulfil your request toiletries request and kindly be informed we do provide basic toiletries including toothbrush and toothpaste for future reference. We have taken note of your comments and will address this issue to the respective departments.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hong kong
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 7, 2012

This hotel, and several other high-star properties nearby, are stuck in an incomplete and uninviting urban development area an impossibly tiring and tedious walk from the city's downtown centre and waterfront. If the hotel intends to become a prime convention hotel, this will not inconvenience delegates. Ordinary visitors need to use the hotel's hourly but erratic shuttle bus services to various downtown drop-off points; the alternative is relatively expensive local taxis. During this area's re-development phase, arrival at the entrance to the hotel requires vehicles being driven circuitously round the back of the hotel, over speed bumps and through a decline, all of which gives the hotel an off-putting initial image of bad planning.
However, until the area is fully developed, the advantage for bargain-seekers is the favourable room rates offered via internet agents and at the front desk.
Most rewardingly, the hotel's modern-casual coffee shop offers vast top-rate breakfast buffets (included in room rates) and its dinner menu featured some Middle East-influenced dishes with gourmet pretensions and appearances that were inexpensive culinary pleasures. Study the menu's photographs to whet an appetite for fine hotel fare.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barry f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, May 23, 2012
Thank you for your feedback.

We appreciate your positive appreciation towards our main outlet Golden Dew Bistro and its quality of food and varieties. In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of one’s visit here.

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu where big shopping avenues are building up and are targeted to be completely developed by next year. It is also located about 5 minutes’ drive/ 10 -15 minutes’ walk from the shopping and commercial district.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed March 2, 2012

Well the hotel is new, and it is pretty pricey and could be same level as Promenade hotel and Le Meridien, but the location is bad. There's nothing to go around with. Yes it is not that far from water front, you have to walk about 10 minutes to get there but you have to cross some huge 4 lane trafic to get there.
I do not think I would recommend this hotel, unless you are merely going to spend all your time relaxing in the hotel.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fr0ggi3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, May 11, 2012
Thank you for your feedback.

We certainly understand that the surroundings of our hotel is important on the enhancement of one’s visit here in the hotel. To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly added feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn).

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 1, 2012

I travel to KK every month and my friend told me a Ming garden just open in Dec, so I decided to make my frist visit there. The style "looks" morden but the facilities in the room is bad. First, I expect a new hotel should have WIFI service in the room but they have cable internet only. In the bathroom, the shower tape is broken (check the photos) and I have to keep push the bottom to make sure the water come out !

As the hotel siting next to the high way and no walking path for you to walk out to the town. The hotel provide shuttle bus to the town in every 2 hrs only ! And you must book in advance, as it is 12 seaters bus.

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pachkuwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGeneralManager, General Manager at Ming Garden Hotel & Residences, responded to this review, May 11, 2012
Thank you for your feedback.

We sincerely apologise that such defect have occurred in your room. We have communicated these issues to the respective departments for their further action. We shall work on our maintenance program with full commitment to ensure our guests are happy with the facilities in the hotel. As connectivity becomes a necessity in our current high-tech lifestyle, we have installed both options for Cable & Wi-Fi (selected rooms) in the hotel. Unfortunately your assigned room is installed with cable connection only. To enhance your stay, you may request for rooms with Wifi Connection in future.

We hope that you will give us another opportunity to serve you better in your next visit to Kota Kinabalu :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 24, 2012

Our room was really nice, spacious, clean and modern. Buffet breakfast (included in our stay) was delicious and full of options. Friendly staff who were very helpful (although watch out for overpriced cabs from the hotel). The one issue was that its location was an awkward distance in that it was too hot to walk to the city centre but a very short cab ride to certain spots. There is a shuttle service available but it only goes every 2 hours which can be unhelpful.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Josh A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, July 22, 2012
Thank you for your feedback Josh,

In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of your visit here.

To make your trip a better one should you visit us again in Kota Kinabalu, you may hop on to our newly upgraded feature the complimentary shuttle bus to the central shopping, entertainment and leisure areas such as; Centre Point, Wisma Merdeka, Suria Sabah and Jesselton Point (Waterfront) operating daily from 9:00am - 5:00pm (except 12:00nn). Maybe you can leave early in the morning at 9am and come back by the evening? Hope that helps in you moving around.

We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available for you.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amersham, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 21, 2012

This is a brand new hotel with so many staff, most of them don't have enough to do. Everyone insists on striking up a conversation with you even if you are just walking across the lobby. The hotel is well located about half way between the airport and downtown KK. There is an elaborate road system to get to the hotel and all vehicles have to do a complete tour of the building to get to the front door. They have a shuttle bus into town, which is useful but it does not come back at night. We stayed in 2 different rooms - one faced the front and was very noisy at night with no double glazing. The other faced the back and was much quieter, however the tiles were already coming off the wall in the bathroom.
The hotel seemed very popular with Chinese and Malaysian guests but they were not at all geared up to western tastes. The buffet in the restaurant was hopeless as everything seemed to be cold - even the fried eggs! On our last day we had breakfast in our room at 5.30 as we had to go to the airport and the waiter wheeled in a elaborate trolley with a full cooked breakfast - all stone cold.
There is a nice pool on the 4th floor but you have to be careful as the tiled floor is lethally slippery when wet. Wifi is only available in the lobby and restaurant not in the rooms.
We counted 7 people in reception and another 6 in the lobby but it still took an age to get your bill.

Room Tip: Noisy at the front but the view is better.
See more room tips
  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WeiGang, General Manager at Ming Garden Hotel & Residences, responded to this review, July 22, 2012
Thank you for your feedback Tom,

In regards to your feedback on our location, we certainly understand that the surroundings of our hotel are important on the enhancement of your visit here. We are pleased to inform you that the hotel is located at the upcoming township of Kota Kinabalu - KK Times Square and Harbour City. We hope by the time you're back to spend the nights with us all these shopping avenues and prime business facilities are available to your heart's content.

Have forwarded the issue on your breakfast and billing issue and we will take action on it accordingly.

We hope that you will give us more opportunities to serve you in your next visit to Kota Kinabalu with more shoplots and other shopping avenues opened at the hotel’s surrounding areas :)

Happy travels and see you around :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ming Garden Hotel & Residences

Property: Ming Garden Hotel & Residences
Address: Lorong Mangga | Jalan Costal, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Kota Kinabalu
#10 Luxury Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ming Garden Hotel & Residences 4*
Number of rooms: 600
Official Description (provided by the hotel):
Ming Garden Hotel & Residences welcomes you with warm Sabahan hospitality. Situated near the junction of several thoroughfares, our strategic location along the Coastal Highway allows fast access to Kota Kinabalu's central business, commercial and places of interest. Located within minutes from the airport, main bus terminal and jetty, this hotel is indeed the ideal choice of accommodation for business and leisure. ... more   less 
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Also Known As:
Ming Garden Hotel & Residences Kota Kinabalu, Sabah

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