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“No water in hotel” 1 of 5 stars
Review of Horizon Hotel

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Horizon Hotel
Ranked #7 of 89 Hotels in Kota Kinabalu
Certificate of Excellence
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“No water in hotel”
1 of 5 stars Reviewed May 29, 2013

I stayed at this hotel at beginning of May. The hotel lobby is acceptable but don't expect anything luxurious. It is a small business hotel. The rooms are comfortable but some amenities (like bathrobes) were missing when we checked in and we had to call housekeeping. The lobby restaurant (Deco Cafe and Bar) had flies and the food for breakfast was not very fresh. The hotel had no water for several days and we could not understand how a so-called four stars hotel could not rectify the piping problem. None of the other hotels on the same row of road or location had water problems. We could not flush the toilets, bathe, etc. They kept moving us from higher to lower floors but still the water was trickling for rooms from the 4th floor downwards. From 6th floor upwards, the taps were all dry. The hotel manager was apologetic but it spoiled our holiday. The bell boys and housekeeping staff were cheerful and helpful. The spa was not good value for money. The location of this hotel is good. But for the cost we paid, this hotel was not worth it! I paid more than RM 650 for three days and two nights stay.

Room Tip: Lower room has better water pressure
See more room tips
  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horizon_Hotel_KK, General Manager at Horizon Hotel, responded to this review, June 12, 2013
Dear Ms Mary M,

Thank you very much for posting your review on your stay with us.
Your feedback is always welcomed and greatly appreciated.

It is with much regret to know of the unpleasant experience you had during your stay.

I would like extend my apology for the disruption of the water supply.
We were doing our level best to rectify the problem and it took longer than expected.
Water supply was made available to all floors at intervals.

We regret that the odd fly does find it’s way into the restaurant by way of the terrace door being opened with guests going in and out. We are very particular with every safety and health aspect and we maintain the high standards of cleanliness and hygiene in the restaurants and hotel premises.

We take all comments seriously and you can rest assure we will improve on our service and we hope to welcome you back to Horizon Hotel again.

Kind regards,

Philip D.Theseira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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731 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Kuala Lumpur, Malaysia
Level Contributor
60 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed in this set up for a night on 25 May 2013 after returning from our Mount Kinabalu Expedition. We were given an upgrade to the Executive room. Anything is a luxury after the harsh dormitory type accommodation up in the mountain, had a really good night rest. The location is most strategic with Sunday morning market a stone throw away near to local eateries.

The room is most spacious with modern designs and elegant furnishings, well-equipped kitchen, a bath tub tucked inside the room, though the of the bath tub size is not so functional.

Wide selection at the buffet breakfast and room is reasonably priced.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Lifesacupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
62 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed May 23, 2013 via mobile

Walking distance to almost everywhere within the city of KK. The old food and night bazaar street is within touch outside the hotel, hooping in a cafe is so hassles-free., Delightful detail of interior for the money paid. Definitely a great value choice for a 4+ stars hotel in the area.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ahsangje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed May 16, 2013

quite pleased with the breakfast spread and room. Generally quite clean and i like the ceiling shower. Cool! Wifi is strong and they have in spa, room, lobby, cafe, etc.. but different password for each location. Love the spa. Very reasonable rates and hotel guests get 10% discount. Did foot reflexology and traditional full body massage. Was shocked that we need to take off all our clothes including underwear for massage. Never did this before. You can request for male or female masseur. Being a shy lady, i requested a female but heard most people request male masseurs. During foot reflex, power was cut off halfway. Was watching TV and using my mobile but wifi was also cut off for about 20mins while they fix the power thing. Overall, enjoyable stay and the Sunday market is just next to the hotel. Enjoyed shopping the sunday market most among all shopping malls and markets.

Room Tip: choose higher floors for better view.
See more room tips
  • Stayed May 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rine76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 15, 2013

We stayed in Horizon Hotel for 3 nights from 6-9May, location is perfect, we were able to stroll around the famous local eateries in short walking distance.

Bed was comfy but my pillow smells awful from day 1, luckily I found a replacement in the wardrobe...wonder if the pillow case has been changed since the last guest...Saw a long blonde hair on the floor when I checked in, but I'm a Chinese...

I wish I could see the smiling face of the Front Desk staff, however, I never did...maybe I'm spoiled by the Thailand friendly, smiley hospitality...I wonder why they always like to escape from your sight, really let me down.

I only used the pool once, there are 3 sun beds only along the small pool.

Agreed with some of the reviews regarding the buffet breakfast, enough variety, but this is the first time I stayed in hotel that I gave up eating on the last moring, as I felt so bored of eating their breakfast.

Honestly, I suggest anyone who like to stay in the city of KK and is interested in local foodies, could book their room without breakfast, so you could go explore the real food in Kota Kinabalu.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank vivianchan733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 12, 2013

We stayed at the hotel with our two boys. The location was great. There are several restaurants nearby and the market on Sunday is right across the street. We booked two trips through the tour desk at the hotel – to Mt. Kinabalu and to the Mari Mari Cultural Center. The woman at the tour desk was very helpful and we enjoyed both tours. The room was comfortable and clean and had a nice view of the sea. Breakfast was included and had a nice selection of both Asian and Western food.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MJML_4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 10, 2013

We spent 4 nights at the Horizon Hotel (22.04.2013 - 26.04.2013). We were very impressed by the service we received throughout our stay. All staff were very helpful. Our room was clean and everything was in working order. The bathroom was spacious and we were suprised by the size of the shower. No bathtubs which was great as l hate having a shower inside a bathtub. Housekeeping was very efficient and the manager during the breakfast service had exceptional customer service skills. The hotel is fairly new and it is located within walking distance to many of the night markets.
Would highly recommend this hotel.

Room Tip: We were upgraded to a sea facing deluxe room
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank erks40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Horizon_Hotel_KK, Manager at Horizon Hotel, responded to this review, June 16, 2013
Dear erks40,

Thank you for choosing Horizon Hotel & Spa Kota Kinabalu Sabah on your recent visit. Your thoughts are important to us.

I am delighted that you enjoyed your recent stay with us.

Thank you for your positive feedback with regards to the excellent service from our team members.

We look forward to welcoming you back to Horizon Hotel & Spa Kota Kinabalu Sabah and I would be delighted to facilitate any future reservations.

Please do not hesitate to contact me.

Kind regards.

Hisham Abd Samad
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Horizon Hotel

Property: Horizon Hotel
Address: Jalan Pantai, Kota Kinabalu 88999, Malaysia
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#7 Romantic Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Horizon Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Overlooking the city with sea views, featuring branded 42/50" Plasma TV, restorative rain showers, comfortable beds, free high speed internet access and all the extra touches that will make your stay memorable. Our thoughtfully designed modern spacious and luxurious rooms promise a restful stay. ... more   less 
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Also Known As:
Horizon Hotel And Spa
Horizon Hotel Kota Kinabalu, Sabah

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