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“Horrible”
1 of 5 bubbles Review of Gaya Centre Hotel

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Gaya Centre Hotel
Ranked #19 of 91 Hotels in Kota Kinabalu
Brisbane, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible”
1 of 5 bubbles Reviewed May 6, 2013

Checked into the hotel and was immediately put off by the fact that I could not upgrade my room by paying the price difference of the rooms instead I was told that it was hotel policy to charge a minimum of $150.

Upon checking into my room... Where do I begin??? Horrible, filthy and just down right disappointing. Carpet was filthy to the point where you cannot bear to remove your shoes. The bathroom was ridden with mould. Bed sheets had hair stuck on it. This place is not a hotel and the price that they charge is just unreasonable for what you get.

Oh and you are not given two room cards. For an extra card, you will have to sign for it and if you lose it, they charge you 50 bucks.

Obviously I tried to ask for a refund but to no avail as it was booked through the net.

Do not stay here and avoid being bitterly disappointed. I know my holiday and impression of KK has been tarnished by this failure of an establishment. They should be ashamed of themselves.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dchin038
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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585 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
Johor Bahru, Malaysia
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed May 1, 2013

Location : Near the sea, market, good location. RM30 from airport, within 30min drive!
Room : VERY dirty carpet, cup, and tea/coffee container, the room door... should be repainted! The rest is OK! Comfortable bed!
Staff : Friendly, polite, I askes for extra towel, soap, internet cable, they sent over within few minutes.
Breakfast : Good breakfast, GREAT sea view from the dining room!
Remarks : A LOT of Chinese tourist stay in this hotel! The TV is with Taiwanese channel!

Room Tip: Ask for sea view room.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mengyew8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 26, 2013

We have just returned from a 5 night stay in Kota Kinabalu. The hotel while a little tired aesthetically was clean and safe. All staff provided good and attentive service which made our stay. The room, a deluxe on the 9th floor, while a touch small was in the main clean and the beds comfortable. There was a little mould in the shower alcove but had no impact on our stay. The deluxe room had terrific views of the harbour. The breakfast provided in our package was of good quality,something that couldn't be said for the coffee (that can be subjective argument), and plentiful.

The hotel is what it is a budget hotel in the centre of town ?? that supplies a reasonable sized room at a reasonable cost. If you want luxury pay more money but the location would be difficult to match or beat

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bake50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

We went to KK this month. Me and 3 of my friends, we are four girls. We booked full board package and has choose to stay at GCH. We got 2 rooms for 4 nights in KK. This hotel has a very convenient location, which is surrounded by banks, shops, restaurants. It is just 10 minutes walks to Suria Sabah (Shopping Mall). From here to Mari-Mari cultural village will be around 1 and half hours. There are many fast foods and bakery nearby. Thus there is no problem for food, even there is one 24 hours KFC. Moreover, there are around 20 travel agencies nearby. So, if tourists who did not pre book any tours, do not worry about it, because here you can find so many travel agencies. Even there is one inside the hotel. Also, there are many taxi nearby, if in case the hotel guests wanted to go anywhere, it is very easy to get a taxi here but as usual it is a bit expensive. For example, from the Hotel to Filipino Market, they charge RM 12.
Now, lets talk about the hotel, we got 12th floor and usually the breakfast is at 4th floor from 6am to 10am. The special thing about the restaurant where they serve the breakfast is, the view of the sea. Guests can choose to sit outdoor in order to view the beautiful South China Sea or they can choose indoor as well. For Vegetarians, no worries, the breakfast has salads, fruits, plain porridge, plain vegetable soup and etc. About the rooms, it has almost all kind of amenities, such as iron board, iron, coffee & tea making facilities, hair dyer, safety box and hot water for drink and shower. It is quite comfortable room with bathroom, TV (which has fox movies), 2 single beds, chairs and tables. The service that was provided at the Hotel was great. The Hotel Staff was very friendly with a smile face. Everyday our room was cleaned whenever we hang the signage which was asked the staff to clean. A very good hotel to stay with much facilities. If you have any idea to visit KK, this Hotel can be considered. So, have a pleasant journey to KK :)

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Narmatha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
41 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed April 9, 2013

We were 3 adults and stayed one night in a studio suite after climbing Mount Kinabalu. The large and comfortable beds were very welcome for our tired legs. We were on the 3rd floor and the room was well insulated against the outdoor noise.
The hotel is well located at the end of Kota Kinabalu seaside walk, right next to the outdoor seafood stalls and a few minutes walk to the wet market or to some good main street restaurants. It is also conveniently located in front of a new shopping mall.
The breakfast was fairly good with varied food and offered a nice terrace overlooking the harbour.
Since we drove, the staff offered us to park right in front of the hotel for RM10 a night which was well appreciated.
All in all a nice haven of comfort right after the hardship of the climb. I would recommend this hotel to any mount kinabalu climber.

Room Tip: If you are more than 2, the junior suites offer one of the best value of Kinabalu, rather than takin...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank racing_egg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Level Contributor
126 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

We stayed on the 12th floor in a deluxe room for 7 nights. Check in and check out were very efficient with friendly staff. We had a great view looking out to the stilted fishing village. The rooms were just as pictured and kept very clean. The breakfast buffet was one of the best we had in the two months we visited Malaysia and Indonesia and included in the rate. The choice was outstanding as was the quality. The friendly staff was always making sure everything was topped up, clean and making sure we were happy and it was nice having the choice to sit inside or outside while eating. The location of the hotel was perfect. Between two malls, Suria Sabah Mall a modern mall with name brand stores and great restaurants downstairs and another good restaurant at the side entrance closest to the hotel and a food court upstairs and Wisma Merdeka Mall a more traditional mall on the other side of the hotel. A taxi from the airport at the taxi counter was 30,000 ringgit and the same back to the airport. My only issue was the internet was not working well in the lobby and at times was not working at all. If you have to have internet this may not be the hotel for you. Otherwise it was good value for this hotel and I would stay here again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed April 2, 2013

I stayed in a Deluxe room for 8 nights. The room I had was 1115. I booked through booking.com and got breakfast included in my deal.

I would classify this hotel as a budget hotel (3 star), but it is still a great hotel with great value for money. My room was on the 11th floor and had great views of the South China Sea. To get the kind of view I had in one of the major hotels EG: Le Meridian or Hyatt, I would've been paying 3 x the price.

The hotel is located in a great spot, right across the road from the sea, as well as Suria Sabah shopping centre. It is also a short walk from the marina and Filipino market.

There is a good travel operator included within the hotel. There are also other operators at the back of the hotel, but all the travel operators all charge roughly the same price. See Rita at the Gaya Centre, she is really switched on and will look after you well.

If there was one down side to my stay, it was that the hotel has a habit of playing music in the hallways at a very loud volume. So loud that you can hear it in your room, even above your TV. I had to ring on 3 occasions to get staff to turn it down.

Also don't use any of the taxis outside of the hotel. If you need transport to the airport, book through the travel agent, located within the hotel. It will only cost you 30 ringgit. The drivers out front will charge you more!

Overall, I enjoyed my stay here.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gaya Centre Hotel

Property: Gaya Centre Hotel
Address: Jalan Tun Fuad Stephens | PO Box 13751, Kota Kinabalu 88843, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #19 of 91 Hotels in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Gaya Centre Hotel 3*
Number of rooms: 260
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Also Known As:
Gaya Centre Hotel Kota Kinabalu, Sabah

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