i had this booked way way in advance. 2 superior rooms, 4 beds. all confirmed. when we arrived at 6pm, we were told that they had booked us into another 2 rooms, windowless, queen sized beds. i am NOT convinced that it was a simple mix-up of my original request and i am pretty sure our rooms were put on offer to whatever walk-in guests that came in that day. yes, we did arrive late (like the previous reviewer) BUT this was communicated at the TIME OF BOOKING.
hellllooo...... there is a very good reason why we are opting to pay more (bigger room and windows) and requesting for individual beds. perhaps that didn't really occur to the guy at the front desk. DUH. his apology was weak and insincere to say the least. we cancalled, walked over to another establishment 10 minutes away.
all this crap, straight after a mt kinabalu climb. wonderful.
this is a fairly new (refurbished at least) hotel, but its pretty obvious that the management would hardly care for your business. it is surrounded by a good number of similiar budget options but all of which does a pretty good job of reminding you about the bates motel.
if you're on a tight budget, this is one of your best bets. as long as you can accept the unreliability that comes with it.
thanks, but no thanks.More
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