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“Appalling”

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Tuaran Beach Resort
Ranked #63 of 92 Hotels in Kota Kinabalu
Reviewed March 7, 2011

This is the worse hotel I have ever stayed in. The running water went off 10 times in two weeks; once for 12 hours and once for 6 hours. Frequently, when the water was on there was no hot water. The general maintenance of the hotels was extremely poor; rusted through downpipes, missing guttering, rotting decking around the pool, broken sunshades only held up by rusty nails, no air conditioning in main restaurant, water features not working so filled with stagnant water, broken easy chairs in the bar. The food was of poor quality and there was insufficient quantities. Items on the menus were more often than not unavailableand basic items of food ran out (one day no bread) as did the beer twice and the gin once. Not good when you are "all inclusive". Food was uncovered even though there were flies in the restaurant. Add stained towels and face cloths and torn and stained bed linen and you have the holiday from hell.

  • Stayed: February 2011, traveled as a couple
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1  Thank HarryO_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 12 of 34 reviews

Reviewed January 6, 2011

We visited this hotel in November/December and found it to be great.The staff were really friendly and helpful.Mathilda the rep was excellent and could not do enough for us.Its Sagas loss that she has now moved on.We did have a few problems with the water supply but they were fixed promptly.The rooms were kept very clean.We found the food was excellent and varied.The included trips were very good.The downside was the approach road to the hotel which was unmade and full of potholes.After a long trip from the nearest town it was the last thing you wanted. Nevertheless an excellent holiday.

  • Stayed: December 2010, traveled as a couple
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2  Thank knockems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2010

Our family of 5 just spent 5 days at Tuaran Beach Resort and had a fantastic time. This is a decidedly 3 star resort but has many things to offer. Firstly, the beach was just outside the door of our 3 bedroom villa which our kids took full advantage of. The pool was beautifully kept, the food was of a good standard particularly the local dishes. Prescilla the guest liaison officer was first class and all the tours arranged both by her and our travel agent at home were well organised, on time, great fun and good value. Tuaran is not very close to Kota Kinabalu but we found that the transport organised by the resort to be efficient. One downside is the road into the resort itself which is a bit of a goat track. Overall, a good value family holiday destination.

  • Stayed: November 2010, traveled with family
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Thank Siboney444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2010

I recently stayed here aug 2010 with my partner. We booked 6 days and left after 2 days here is why.....

1) We where told it was 45mins away - Its more like an hour!
2) You have to book the shuttle bus 24 hours in advance and before 5pm so if like us you get there after 5pm on sat and want to go to the city for a few drinks you cant because you did not book 24 hours in advance and you cant do anything on the sunday either because its too late to book that either. Even though it says on their website you can book within a couple of hours!
3) Taxis needs to be booked 2 hours in advance. 100RM one way to city. 15RM one way using their shuttle bus.
4) They only seem to have 1 bus which holds about 10 people but the resort has about 100rooms so if like us you book late but within the time if all the seats are taken then you cant go!
5) Cant stay longer than 9pm in the city if getting the shuttle back as thats the last time of the shuttle from the city.
6) They have a man made beach about 50meters long. The only way to access the rest of the real beach is to either go through the sea of jump a fence which we had to do as the water level was too high to go through the sea.
7) Internet is very very poor there and hardly worked and the staff had no clue how to fix it, luckily I work with computers and was able to fix it once!
8) NO Amenities - only one little shop in the resort. Nearest shop is 30mins drive away.
9) No money exchange or cashpoint around so if you want to book a tour and have no cash - tough luck!
10) Its 10RM to hire the bicycles for 1 hours but there is no where to go ridding! Joke!!

We wasted 3 days there and left on the 3rd day and enjoyed the hotel's and islands in the city! We where sooo happy we left. If you want to see the city or other island don't go here!!

  • Stayed: August 2010, traveled as a couple
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2  Thank rn5aq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2010

Tuaran Beach Resort is very give the fantastic experience through their services and the staff that definitely very friendly and helpful..

  • Stayed: June 2010, traveled with family
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1  Thank cintha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 23, 2010

In November of last year my partner and myself organised a trip for 26 friends all couples to Kota Kinabulu and stayed at the Tauran Beach Resort for six nights our group love the Hotel and friendly Staff, Ronnie and Pracilla where great help. It is one of the best 3 star hotel ive stayed in and ios good value

  • Stayed: April 2010, traveled with friends
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Thank tomlookgood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2010

This hotel wasa basic 3 star set on the beach, the pool area was small and had there been more people there it would have been difficult to find a sun lounger. However the level of cleanliness and the service from the staff was 5 star. There was a good choice of food although breakfast was a bit disappointing. The hotel was quite isolated and the approach road was apalling! so we went on a couple of organised trips but the rest of the time we just chilled. The holiday was with Saga and I have to say they were excellent, very organised and always had a rep on site who was happy to be of service.

  • Stayed: March 2010, traveled as a couple
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Thank NanuBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tuaran Beach Resort

Address: Off Jln Pantai Dalit, Jalan Sabandar | PO Box 242,Tuaran, Kota Kinabalu 89208, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Room Service Spa
Hotel Style:
#11 Spa Hotel in Kota Kinabalu
Hotel Class:2.5 star — Tuaran Beach Resort 2.5*
Number of rooms: 115
Also Known As:
Tuaran Beach Hotel Kota Kinabalu
Tuaran Beach Resort Kota Kinabalu, Sabah

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