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Review of The Klagan Regency

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The Klagan Regency
Ranked #55 of 92 Hotels in Kota Kinabalu
Level 5 Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Hotel informaton”
Reviewed August 26, 2013 via mobile

stayed 4 nights. Room was not clean with view of roofs. The labour staff were good and friendly. Reception rude. Tourism desk alongside in arcade rude. Breakfast staff lovely. Manager made us uncomfortable watching staff. Windows were filthy. Expensive for what it was.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mars2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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838 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Guildford, England, United Kingdom
Level 4 Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 25, 2013

Such a lovely hotel - very clean, an amazingly efficient service and extreme friendly, witty staff. The food was delicious, and the location convenient for shopping. The free shuttle bus into the city centre was also most welcome. A great way to end a back packing trip; a touch of luxury.

  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NJMMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang Jaya, Malaysia
1 review
Reviewed August 22, 2013

The room was spacious, clean and had a nice view of the hill nearby. Bathroom was equally spacious & clean. Staff were friendly and very helpful. Location is away from the hustle & bustle of the main city but with a very relaxed atmosphere. As it located within a shopping mall, it is ideal for a single traveller. Complimentary transport to the city centre is available from the mall. Local buses are also frequent in the trips to and from the city. Taxis are also readily available. Variety of food located in the mall itself and also in the surrounding shops. Local banks & ATMs also conveniently located nearby. Had a restful & wonderful holiday & definitely would come back again.

Room Tip: Rooms that face the morning sun are much cooler.
See more room tips
  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mervindavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this review, August 23, 2013
Dear mervindavid,

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are very delighted to learn that you had an excellent stay with us and that the hotel was convenient for your purposes. It is always encouraging as our guests’ satisfaction is our primary concern.

We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orange, Australia
Level 6 Contributor
201 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed August 21, 2013

We arrived early morning at Kota Kinabalu and were met by our pre-booked driver, We were starting to feel a bit scarey by the time we arrived some 30 minutes later t our hotel. However, our welcome was warm and friendly, even at 2 am.

Our tours were picked up and dropped off at the Hotel, whch was convenient.

The Novotel 1Borneo is out of town, but the adjacent Shopping Complex has free buses into town on the hour, and returns on the half-hour.It's about 20 minutes each way, traffic permitting. Taxi fares are also set for distances so that arguing is un-necessary.

The hotel's facilities are 4 star, and very comfortable.

The staff were lovely, but ineffectual. One night, attempts to replace removed towels resulted in several phone-calls and and a head-on confrontation at the front desk before providing replacements. Menus often contained items which were unavailable, but it took some itme after ordering to be notified if this.

Meals in the resturant tended to be served warm, whether they we meant to be hot ot cold!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonbou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this review, August 23, 2013
Dear Tonbou,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you had a good stay with us. It is always encouraging as our guests’ satisfaction is our primary concern.

We have also noted your comments on the staff's lack of efficiency and and menus. Rest assured that updating of food and beverage menus are currently ongoing to better meet the needs of our guests.

We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sibu Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 21, 2013

i have recently checked into this hotel, for my business trip, when i check in this hotel, i feel like i coming home, their staff very warm welcome, very helpful, always can see a smiling face, even that time was lot of tourist check in, but they still show their smiling face, really feel very warn and like i home again

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidQ2277
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this review, August 23, 2013
Dear DavidQ2277,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you enjoyed your stay, your feedback is truly gratifying and has been shared with the team. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quezon City
Level 5 Contributor
80 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed August 20, 2013 via mobile

The room in the premier level was up to par with Novotel standards. A big downside is that there is no wifi in the room, only an Ethernet cable.
The business lounge at happy hour was a joke. No alcohol or beer. They just served hotdogs and what looked like chicken fingers and a couple of local desserts. No wonder it was empty at happy hour.
The breakfast buffet was more geared towards local cuisine instead of Western. But it offered a decent spread.
The mall beside the hotel is very convenient. Lots of choices for restaurants. The usual brands have their outlets and their is even a large supermarket.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valmun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this review, August 23, 2013
Dear valmun,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you are satisfied with your recent stay at our hotel and particularly liked our location being attached to 1Borneo Hypermall. It is always encouraging as our guests’ satisfaction is our primary concern.

On the other hand, your comments on the Evening Mocktail for Premier guests have been communicated to our team for their further review and action.

It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel
The Klagan Regency Kota Kinabalu, Sabah

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