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“Convenience and enjoy”
Review of The Klagan Regency

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The Klagan Regency
Ranked #65 of 92 Hotels in Kota Kinabalu
Reviewed February 5, 2013 via mobile

This condition in this hotel is very comfortable and the staff is very helpful.

The front office staff is very cheerful and nice.

On the first night after we arrive there from bangkok, there was a restaurant just next to this hotel called Borneo Curry House.

The dishes was very delicious as we eat Nasi ayam penyet , nasi lalap KK and the coconut tom yam . The tom yam coconut was superb . The price is very cheap and affordable. If not mistaken, nasi lalap kk only RM 7, tomyam coconut is just RM12, and ayam penyet is just RM 7.50.

  • Stayed: February 2013
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1  Thank Haloeeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 19, 2013

Dear haloeeen,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you had an excellent stay with us. Your wonderful notes on the friendliness of our staff are most gratifying.

It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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302 - 308 of 842 reviews

Reviewed January 31, 2013

1. Rate: I was suggested by our crew friends to go for Novotel to get a better rate, as Accord is in a partnership with Cathay Pacific Airline. However, later on I found Hotel.com can provide even better deal to anyone who log on their website.
2. WiFi: it was said WiFi is free in the room on your website, yet it was not the case when we were there--we had to go down to lobby.
3. Staff Service: when asking about Malaysia country code, counter staff did not know how to provide right answer but simply area code.
4. Room is not as described on the website: it said on your website there are three beds and good window view, yet it was not the case when we were there.

  • Stayed: January 2013, traveled with family
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1  Thank jadie_cheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 18, 2013

Dear jadie_cheng,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your experience on TripAdvisor and we hope you've enjoyed your stay.

We had a look at the website that was mentioned, however we could not find the information that says wifi is available in the room. We will, however continue to monitor our hotel information online in order not to mislead our guests in the future. We would like to take this opportunity to highlight that internet broadband is available in guestrooms, while wifi is available in public areas i.e. lobby, restaurant and lounges as well as function rooms.

It is with sincere regret that we note your dissatisfaction with our service staff. We are most concerned with the satisfaction of our guests and your feedback is of great value to us.

We hope this experience will not alter your confidence in Novotel Kota Kinabalu 1Borneo. In the meantime, if we may be of any further assistance, please do not hesitate to let us know.

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Reviewed January 25, 2013

As the hotel is far from the town area, I made up my mind to enjoy the hotel life itself.
Unfortunately the gym was under renovation however I enjoyed the swimming pool.
Since there is a roof over the pool, I enjoyed swimming in a day time without worrying about sun burn at all. As for the room, even the simplest room I stayed is pretty fabulous. The glass window wall between bathroom and the bed room makes the room much bigger and I enjoyed watching TV through the window while I was bathing. As for the service quality of the hotel, I would say "professional" although many people working there are young. It is good to stay at the branded hotel as the high quality service is promised. Most importantly the hotel staff seems to be proud of working there, that is fantastic. End of the report

  • Stayed: January 2013, traveled solo
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2  Thank orange462
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 19, 2013

Dear orange462,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you had an excellent stay with us and particularly value our facilities. Your comments on our staff are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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Reviewed January 23, 2013

We stayed in a club room and were thrilled with the amenities.At first I was disappointed how far we were from city but after staying here I was very happy with the value. With the Hyper mall so close it was very convenient for shopping and food and with 2 teenagers this was great. We caught the complimentary shuttle from the complex to the city often but for our dive trips we had to be at the jetty before 9 and the shuttle starts at 10am. A cab fare was 20- 30 Ringgit often depending on the time or wetness of the passengers. This hotel had great breakfasts,great pool bar,Club benefits included complimentary non alcoholic drink and nibbles between 5-7, Staff were friendly and helpful and stored my luggage for 3 days while we were on a side trip.

Room Tip: Club rooms are great , research prices using asiarooms.com and lastminute and hotel website!
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  • Stayed: December 2012, traveled with family
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4  Thank magnolia439
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 19, 2013

Dear magnolia439,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you had an excellent stay with us and that the hotel was convenient for your family . We are also pleased to read that you appreciated the help and friendliness of our staff.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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Reviewed January 22, 2013

The hotel is clean and modern.It is a luxurious hotel with a lot of activities.The cafe at the entrance is delicious too.
Overall I advise you to go to this hotel if you want to have an luxurious European style hotel.

  • Stayed: February 2012, traveled with family
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2  Thank Libeccio16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 19, 2013

Dear Libeccio16,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you had an excellent stay with us and we are very humbled by your compliments.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

Report response as inappropriate
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Reviewed January 21, 2013

We stayed in a club room at the hotel and thoroughly enjoyed our stay. We had researched the hotel prior to arriving and were happy we got value for our money.

Staff were attentive and helpful.
It was disappointing to be told the pool was closed but they have to maintain the pool at some time.

Probably will not be back to KK but I would stay there again if I were.

The shopping mall attached to the hotel is probably the best shopping in KK
Special mention for the barman at the club area who kept us entertained during our stay

Room Tip: Tell the staff if you are not happy with the room. They are very helpful and will accommodate if the...
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  • Stayed: January 2013, traveled with family
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1  Thank cop21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded February 19, 2013

Dear cop21,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that you have enjoyed your stay with us. We are also pleased to note that you appreciated the attentiveness and friendliness of our staff especially Zul at the lounge, he is one of our superstars.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2013

I stayed with family for 8 nights. Service was poor with no information in room or from front desk eg room service menu had to be asked for, only discovered gym facilities available at end of stay, pool closed for renovations, no information about additional english speaking TV stations even when asked (found out at end of stay that TV can be upgraded at no extra charge even after enquiring why we could only get Chinese soap operas on first day), only discovered free shuttle service to downtown KK 2 days before end, toilet not cleaned on daily basis, dvd player not working, electrical plugs hanging out the wall, wifi only in lobby, parking is on a look after yourself basis with paid parking only as part of the ajoining shopping centre. The hotel itself is falling apart and it is difficult to find a chair or square metre of carpet that is not stained, the linen had ironing burn marks. On the one positive mark the waiting staff in the retaurant at breakfast is very smiley and friendly.

  • Stayed: January 2013, traveled with family
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5  Thank Bill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Communication D, Manager at The Klagan Regency, responded to this reviewResponded January 22, 2013

Dear Bill J,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your experience on TripAdvisor.

It is with sincere regret that we note your dissatisfaction during your recent stay. We would like to take this opportunity to highlight that we were in the midst of updating the information in the room service menu and swimming pool were closed for maintenance works.

On behalf of Novotel Kota Kinabalu 1Borneo, please accept our deepest apologies for the inconvenience caused during your visit. Nevertheless, we are pleased to note your compliments on our service staff at The Square restaurant.

Rest assured that we have taken serious note of your comments and we will emphasize on training in these specific areas. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

We hope this experience will not alter your confidence in Novotel Kota Kinabalu 1Borneo and that you will give us the opportunity of welcoming you again. In the meantime, if we may be of any further assistance, please do not hesitate to let us know.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Phone Number:
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Kota Kinabalu
Price Range: $52 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel
The Klagan Regency Kota Kinabalu, Sabah

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