We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quite Grotty.Com”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Tune Hotel - 1Borneo, Kota Kinabalu
Ranked #30 of 92 Hotels in Kota Kinabalu
Reviewed July 14, 2013

I have stayed in a few Tune hotels before now and, up until now, I have found that these have been modern and fairly well-maintained. By comparison, I found the Tune Hotel at1 Borneo just a bit grotty.

The hotel rooms are not actually accessed from the hotel reception, which is located inside a 7-eleven shop... They are accessed by going just inside the mall, by using an elevator situated next to a particularly stinky shopping mall toilet!.... Absolutely anyone can enter the elevator to access the hotel floors, as there is no security or card reader.....On reaching the third floor, there is actually a swipe-card access on the door to the room corridor, but the door was constantly left wide open. Zero marks for security!

The room itself was very small with a nice comfy bed and functional shower room as expected; But what I wasn’t expecting was the condition and standard of the room décor.
Usually, Tune Hotels are painted a fresh corporate white/red; But the walls here had apparently been re-painted lime green/grey by a five year-old: There were paint splodges all over the mirrors, floor and furniture; and not a straight line to be seen anywhere. It looked dirty and shabby. The hallways were dark and dirty.

The view of the mountains from the window was great. However, not all of the view from the window was as nice. ie: The ledge below the windows where the aircon units sit was basically a huge dirty ashtray.

Tune Hotel is a 50rm taxi ride from the airport, and 30rm from the town and the waterfront markets. There are many eating establishments in the 1Borneo Mall. There’s a cinema in there too. Not much else.

Apparently this mall and Tune hotel have only been around since 2008, but the build quality of both is shockingly bad and neither appears to have much of a maintenance budget….Plonking an ugly concrete shopping mall against a rainforest backdrop is bad enough, but why oh why let it become so grotty when the Borneo location lends itself to light, jungle-themed rooms or a few nice animal pictures to brighten up the place.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank WorldBreeze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded August 5, 2013

Dear Guest,

Thanks for the feedback.

We regret to hear that your return visit is continues to mark our service below standard.

This review has been wired to the entire frondesk, the hotel manager and the housekeeping manager to beef up cleanliness level.

Please connect with me; - Customer Care Manager, directly if we fail to meet up with what you have come to expect from us the next time.

In any case we apologize sincerely for this unpleasantness marring your stay - Thank you.

Regards,
Sharon De Silva- Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (468)
Traveler rating
Traveler type
Time of year
Language
  • More languages

206 - 212 of 468 reviews

Reviewed July 12, 2013

stay for 4 day....nearby 1borneo mall....easy to get halal food... near taxi place...have free shuttle bus...have a tour package inside hotel....Yes it is far from the city by you can have a free shutter back and forth. They have a super friendly staff would love to assist you anytime. :)ust don't arrive at the shuttle area 2 mins beforehand and exoect to get on. Shuttle leaves the mall at 9am, then hourly ( with no shuttle at 5pm for the drivers break) until 10pm. Returns to the mall from 9.30am ( no shuttle at 5.30pm) until 9.30pm. From the airport the taxi was 50 ringgit. From Tune back tot he airport I booked at the agent in the lobby and paid 40 ringgit.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Amiruz Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded August 5, 2013

Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics - a 5-star bed and powerful showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Comfortable bed and power shower makes Tune is a charm for the ones looking for good value for money.

Glad that you have enjoyed your stay with us and thank you very much for all your positive comments.

We wish to receive you again amongst us for another amazing experience.

Warm Regards,
Sharon- Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2013

we only stay here for two days just to spend our day away from town area. The size of the room is quite small but very clean and inside the mall is plus point when you can have eatery place everywhere. Yes it is far from the city by you can have a free shutter back and forth. They have a super friendly staff would love to assist you anytime. :) Please request the room with window (mine was room 123 facing the road side)

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded August 5, 2013

Dear Guest,

Thanks for the review.

Great locations, functional rooms, clean and affordable makes Tune Hotels a charm for bargain seekers. And we are happy to hear likewise from you.

See you soon.

Rgds,
Sharon De Silva - Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

First of all, the location is about 20-min drive from KK town which is not so convenient after all. Secondly the room is old and I suspect some bed bugs there because we got some bug bites after staying 2 nights there. Room is very small as usual, and those rooms without window is not recommended at all. The only thing worth highlight is the front desk guy is very nice and helpful. Overall, not recommended to stay here because it could be a torturing trip when you can't get good sleep quality.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank pigbit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded July 7, 2013

Hi There,

Thank you for completing a TA Review on your recent visit.

Indeed, travel time to KK city would take about 20 minutes and you could actually take a free shuttle from 1 Borneo Hypermall. It's a faster and convenient.

Cleanliness is very important to us, we regret if we fell short in this respect
This review has been shared amongst them and I hope we would live up to your expectations when you come by next.

Warm Rgds,
De Silva-Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

Stayed 10 nights. Rooms are decent size (for one), great fans, perfect showers, excellent housekeeping. Located in a massive mall (as are 2 other hotels, 4 or 5 star hotel), but easy to get into town using the shuttles; perfect for single travellers. People travelling in a big group will probably need to take a taxi, as the shuttle is pretty small. Just don't arrive at the shuttle area 2 mins beforehand and exoect to get on.

Shuttle leaves the mall at 9am, then hourly ( with no shuttle at 5pm for the drivers break) until 10pm. Returns to the mall from 9.30am ( no shuttle at 5.30pm) until 9.30pm.

From the airport the taxi was 50 ringgit. From Tune back tot he airport I booked at the agent in the lobby and paid 40 ringgit.

Room Tip: If Tune has a sale grab their incredible rates.
See more room tips
  • Stayed: May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank tcyokohama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2013

I have stay at this hotel during middle of june.

The location is far from the city, so I recommend not to stay at this area since you have to go back & forth to the city. Furthermore, there's no attraction somewhere nearby(walking distance). If you take the city area, you can just walk around KK where all the attractions is in walking distance.

I took the basic rate which I can only use the fan. Seriously, you wont survive with it, you can feel the heat of the room until you have to sleep nakedly. I think it's the heat from the wall.

The phone coverage is sucks. I have to go downstairs for a stable connection.

Taking taxi is quite expensive and for driving, the traffic is kinda congested especially on weekdays.

Cleanliness of the hotel is just fine, no obvious rubbish. But the furnishing is really in bad condition. You can see a drilled mark on the wall & not properly sealed using the white sealer. The sink in the bathroom has orange stained which I don't know what is that.

I placed the green card to replace my bedlinen and expecting my room has been tided up once I'm finished with my island yet once back, everything still in mess. They knocked my door at 545PM for housekeeping, and I said nevermind. It's too late guys.

Event though we got a low rate for the stay, after covering all other cost of your convenience, I would say it's not reasonable and value for money.

Thanks.

  • Stayed: June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank arrieljackvell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded July 7, 2013

Dear Guest,

Thank you for sharing your feedback from your recent stay at Tune Hotels- 1Borneo, Kota Kinabalu.

There is a free shuttle service offered by the mall as early as 9.00am to 9.00pm to the city centre that departs every half hour daily.

We are fortunate to have a great Uptown location, Tune Hotels- 1Borneo, is situated in the largest shopping and lifestyle mall in east Malaysia, and en-route to major Kota Kinabalu eco-attractions, including Kinabalu Park - World Heritage Site and home of Mount Kinabalu, South-East Asia’s highest peak.

Reviews like yours help us determine our standards and continuously deliver superior service at great value.

We hope to be perfectly equipped in making your stay a pleasant experience the next time you come by.

See you soon.

Rgds,
De Silva-Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

Although the building is old, I see that the housekeepers try their very best to maintain the cleanliness of the room. The front staff were very friendly and helpful. They explained patiently to my queries.
However, I would like to reflect that Tune Hotel at Danga Bay, JB, has regressed in terms of cleanliness, especially this year. Although I had requested for the room to be cleaned up as I noticed that there were ants on the bed, they only tucked in the bedsheets without even bothering to remove the dirt and hair on the bed. There is still room for improvement as I have been a regular guest at Tune @Danga Bay and I believe they are capable of higher standard, as I used to enjoy.

Room Tip: Request room with window but must purchase aircon (for light sleeper) as the air compressors from ot...
See more room tips
  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Neng Soon Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel - 1Borneo, Kota Kinabalu, responded to this reviewResponded July 7, 2013

Hi There,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics - a 5-star bed and powerful showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Happy to know how we have met your requirements perfectly. Thanks for this review, It's a pleasure to welcome you always.

Warm Regards,
De Silva- Customer Care Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kota Kinabalu hotels
5.5 mi away
Grand Borneo Hotel
Grand Borneo Hotel
#63 of 92 in Kota Kinabalu
369 reviews
5.5 mi away
Courtyard Hotel @ 1Borneo
Courtyard Hotel @ 1Borneo
#79 of 92 in Kota Kinabalu
100 reviews
12.9 mi away
The Crown Borneo Hotel
The Crown Borneo Hotel
#71 of 92 in Kota Kinabalu
147 reviews
Show Prices
Show Prices
Show Prices
11.1 mi away
Storytel Kota Kinabalu
Storytel Kota Kinabalu
#25 of 92 in Kota Kinabalu
26 reviews
10.2 mi away
Hotel Eden54
Hotel Eden54
#3 of 92 in Kota Kinabalu
1,201 reviews
10.6 mi away
New Sabah Hotel
New Sabah Hotel
#50 of 92 in Kota Kinabalu
20 reviews
Show Prices
Show Prices
Show Prices

Been to Tune Hotel - 1Borneo, Kota Kinabalu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tune Hotel - 1Borneo, Kota Kinabalu

Address: Jalan Sulaman | G-803, 1Borneo Hypermall, Kota Kinabalu 88450, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#3 Best Value Hotel in Kota Kinabalu
Price Range: $19 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Tune Hotel - 1Borneo, Kota Kinabalu 2.5*
Number of rooms: 165
Official Description (provided by the hotel):
Located within East Malaysia's largest lifestyle mall and en-route to Mount Kinabalu - Borneo's highest peak, this select service hotel offers the basic essentials to guests looking for a good night's sleep and a place to re-energize - 5-star beds, heated power showers, clean rooms and 24-hour security. Customize your stay with add-on extras like in-room air-conditioning and wireless internet access. Book online early for best rates, always. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotwire, Cancelon, Travelocity and TripOnline SA so you can book your Tune Hotel - 1Borneo, Kota Kinabalu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tune Hotels .Com - 1borneo, Kota Kinabalu Hotel Kota Kinabalu
Tune Hotel Com
Tune Hotel - 1Borneo, Kota Kinabalu Sabah

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing