This resort up on the hill is only ideal for a weekend getaway and just for a night. My partner and I checked in on a wednesday evening in a Standard Room. Whilst the room is pretty and clean and spacious, the water pressure in the shower is terrible and there is almost no hot water at all! It was freezing in the night and morning when we took our showers.
We had our dinner that evening. My partner ordered beef steak with black pepper sauce and i ordered something else. We even asked for our orders to be repeated by the attendant just to ensure he gets it right. When my partner's steak came, it was totally not as how he wants it. Instead of having a separate black pepper sauce to pour on the steak, the steak was served with a spaghetti sauce on it. Of course it has ruined everything. When we asked for the food to be changed, all they could do for recovery is offer black pepper sauce. I mean, what now? Pour over the black pepper sauce on to the steak that has already a spaghetti sauce on it and ruining the taste even more?
I don't think the staff there no what service is at all. Our food orders took more than an hour to get to us and the restaurant wasn't even busy. There were less than 10 people there. We understand if the resort isn't rated 5 star or no star at all, but at least know what service is all about. If you don't know what service is all about, then don't even bother opening this kind of 'resort' at all. The least that the management could do is to do some trainings with staff.
It seems like the resort isn't well-maintained. You could see things are starting to fall apart and look old. The wooden floors in the restaurant could be varnished and make it look new. This resort is situated on a hill overlooking the whole of Kota Kinabalu, great views....but nothing would be that great anymore if you don't pay attention to maintaining the physical look of your property and the quality of service and food.
The room was lovely, but i wouldn't come back to stay.
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- Also Known As:
- Kasih Sayang Hotel Kota Kinabalu
- Kasih Sayang Health Resort Kota Kinabalu, Sabah