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“Great views, nice room but service & food needs improvement”

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Kasih Sayang Health Resort
Ranked #29 of 92 Hotels in Kota Kinabalu
Reviewed November 9, 2010

This resort up on the hill is only ideal for a weekend getaway and just for a night. My partner and I checked in on a wednesday evening in a Standard Room. Whilst the room is pretty and clean and spacious, the water pressure in the shower is terrible and there is almost no hot water at all! It was freezing in the night and morning when we took our showers.

We had our dinner that evening. My partner ordered beef steak with black pepper sauce and i ordered something else. We even asked for our orders to be repeated by the attendant just to ensure he gets it right. When my partner's steak came, it was totally not as how he wants it. Instead of having a separate black pepper sauce to pour on the steak, the steak was served with a spaghetti sauce on it. Of course it has ruined everything. When we asked for the food to be changed, all they could do for recovery is offer black pepper sauce. I mean, what now? Pour over the black pepper sauce on to the steak that has already a spaghetti sauce on it and ruining the taste even more?

I don't think the staff there no what service is at all. Our food orders took more than an hour to get to us and the restaurant wasn't even busy. There were less than 10 people there. We understand if the resort isn't rated 5 star or no star at all, but at least know what service is all about. If you don't know what service is all about, then don't even bother opening this kind of 'resort' at all. The least that the management could do is to do some trainings with staff.

It seems like the resort isn't well-maintained. You could see things are starting to fall apart and look old. The wooden floors in the restaurant could be varnished and make it look new. This resort is situated on a hill overlooking the whole of Kota Kinabalu, great views....but nothing would be that great anymore if you don't pay attention to maintaining the physical look of your property and the quality of service and food.

The room was lovely, but i wouldn't come back to stay.

  • Stayed: November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank LadyBorneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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58 - 62 of 62 reviews

Reviewed May 26, 2008

The food suxx.... nice view but no homely touch u usually see in malaysian resorts. cut throat prices for the transportation from kiansom to the resort. manager, i believe named leonard is no where to be seen. nothing much to do above there eventhough in our teleconversation with the manager says so many stuffs. journey up is treacherous especially during the rainy season. dangerous. frenly staffs, but prepare to wait at least 45min to an hour to get ur food served. night time, there is nothing much to do unless you can just stare at the view of kk town from there for hours.
conclusion, highway to hell is much better and more exciting if u compare it with kasih sayang resort.

3  Thank kalyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2008

One of the worst vacations I've been.

Boutique resort is an overstatement. "Inn" or "hostel" is more like it. What makes it worse is that it's in the middle of nowhere, so you're trapped, or be ready to pay expensive taxis / hotel transfers.

Rooms: okay, typical room. generally clean but be prepared to be infested with moths if you keep lights open. Applicances substandard, hairdryer doesnt blow strong enough, heater only works if water power kept at a minimum

Service: Receptionist is nice as well as the cook. But lacks ability to solve issues and does not know their area well. General Manager, Recreations Manager, absolutely has no concept of service. Recreations manager disappeared the whole day after committing the day before that he will be there by 10am to brief us on what to do. Ended up wasting time from morning til 2pm, and when we complained to the Recreations Manager, he just shrugged us off.

Owner brought 20+ friends for dinner, but with only one chef, me and my friend (the only two guests paying for rooms that night) ended up waiting for ONE HOUR for our meal.

Reservations office: While negotiating for transfer and room price, attempted to pull a fast one. We have 30% off discount. She was insisting me and my friend take two single rooms. Then I asked about a two-bed, one room option. She tried to confuse us but in the end showed us that the one room and two room options are almost the same price. But How could it be? Apparently she deliberately didnt include the 30% off in the two-bed in one room option. If the hotel wasnt owned by my friend's friend (the one who went with me), I would have stayed in Shangri-La Rasa Ria (which is what I wanted)

  • Stayed: May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
6  Thank bankergirl1016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2017 via mobile
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Stayed: July 2017
Thank b-worldtour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2011
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Stayed: June 2011, traveled as a couple
Thank ぷぅん
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kasih Sayang Health Resort

Address: Kota Kinabalu, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Hotel Style:
Ranked #29 of 92 Hotels in Kota Kinabalu
Price Range: $40 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kasih Sayang Health Resort 3*
Number of rooms: 10
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Also Known As:
Kasih Sayang Hotel Kota Kinabalu
Kasih Sayang Health Resort Kota Kinabalu, Sabah

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