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“Second stay, nothing much changed and a surprise was in store!”

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Imperial International Hotel
Ranked #46 of 91 Hotels in Kota Kinabalu
Kuala Lumpur
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Second stay, nothing much changed and a surprise was in store!”
Reviewed February 26, 2012

Stayed in superior sea view this time. View was great and room was just okay with a surprise.

Front desk service left much to be desired and not tactful to the brink of looking thick.

Bathroom has glass wall that can look out to the room. Wall on bottom of the glass in room has water stains.

Room has ants which got them to clean and after they left, a surprise happened - air cond in room started to leak and whole door area flooded. Apparently they havent cleared the air cond duct for some time and it has clogged up the condenser water pipe. Problem fixed within a couple of hours whilst I left them to go shopping.

Free internet in room is only cabled. Brought my own modem but still could not vonnect my ipad and iphones. Had fun staying in most days watching the load of dvds we bought from nearby malls.

Breakfast is just average and not refilled fast enough.

Went scouting for other hotels to stay and most probably wont return.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lifejourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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203 reviews from our community

Traveler rating
    19
    107
    53
    18
    6
See reviews for
9
21
2
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Korean first
  • Turkish first
  • Any
English first
Kota Kinabalu, Malaysia
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 26, 2012

I stay in this hotel for 1 week, for bussiness purpose (due to all of other hotels were fully booked).
The facts that happened to me :
1. front staff were not friendly at all
2. I'll rate the breakfast for 7 out of 10
3. I put my shirt in their laundry, and when it came back to me, the shirt color was change (from soft pink to white)
4. I stayed in the top level, and at that time, there was a heavy raining, suddenly around 6 pm, the electricity in my room was gone..(Blackout in a hotel???come on!!!!) and the next morning, I found a bucket full with water in fromt my room door and also in other places in that floor.
5. There is also one day, that they didnt clean my room properly.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beryl A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kota Kinabalu hotels

Ipoh, Malaysia
Level Contributor
148 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed December 31, 2011

Walk in to the hotel for 1 night stay. Looked great from outside. Check in was okay. Went up to the floor , and you can smell musty smell from the carpet. Room was modern at the first look, but then I realized there are a lot of maintenance work to be done not only the room, but the whole hotel. Room cushion was peeling off, mirror with stains, hairs on bathroom floor. bed sheet was stained as well. Not much of TV channels - plus blurry reception.The type of room that I stayed was a Court room - with inside view - which means outside room window you could only see a banquet walking hall. Since me and my wife were staying for 1 night, so we didn't bother to change our room. No ashtray in room can be found even though it is a smoking room. Bathroom not much amenities, but luckily we brought our own. Overall not so good experience, and better stay else where.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raymond-KIpoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 8, 2011

The hotel is centrally located, close to shops and restaurants. However, it is shabby despite being renovated recently. The floor tiles are chipped. The seat of the chair is peeling. The material used for the bathroom is of poor quality and cannot withstand the moisture in the bathroom. The toilet bowl is chipped.The rack which holds the soap in the shower cubicle has dropped off. It is a pity because the hotel room is clean and the sevice is ok.

Room Tip: For a central location, you should try Hotel Eden instead.
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Contact12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 7, 2011

LOCATION: This is the biggest selling point of Imperial International Hotel. It is located at city center, near waterfront, Filipino Market and shops.

ROOM: Room is big. Unfortunately, lighting is poor. Wifi is not available inside the room; instead, cable connection is required. This can present a problem to smartphone and iPad users.

SERVICE: I can't say much about service, as I only stayed one night here.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank khengsiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
69 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed November 26, 2011

There is no parking space for taxi or anyone to pick/drop you. Room service done but they didn't leave any towels behind. We had to call them.

Location is good. That's all.

Room Tip: Choose another hotel.
See more room tips
  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jerrylowyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 1, 2011

There are much better hotels for the value in KK. My first night we had a power cut which is normal in KK. Lifts not working so asked the staff how long, no idea, so I asked where the stairs were, very little help and she looked annoyed I was not waiting like the rest. Took the fire escape up and it is full of rubbish building work and very dangerous. Room ok but would not stay again as service is very bad. This is a very odd hotel to say the least.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jaheath80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Imperial International Hotel

Property: Imperial International Hotel
Address: Ground Floor, Block D Warisan Square | alan Tun Fuad Stephens, Kota Kinabalu 88000, Malaysia
Location: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Airport Transportation
Hotel Style:
Ranked #46 of 91 Hotels in Kota Kinabalu
Hotel Class:3 star — Imperial International Hotel 3*
Number of rooms: 208
Reservation Options:
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Also Known As:
Imperial International Kota Kinabalu
Hotel Imperial International
Imperial International Hotel Kota Kinabalu, Sabah

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