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“Nice hotel for short break”

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Putrajaya Shangri-La
Ranked #1 of 9 Hotels in Putrajaya
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Nice hotel for short break”
Reviewed May 1, 2014 via mobile

We booked for an overnight stay at the hotel for a family getaway. Let me summarize the whole stay as follow:

1. Check in - fast and prompt. They upgraded our room to family room which is a lot bigger since we have 2 kids. No extra charge for extra bed. This is great because majority hotels will charge for extra bed.

2. Ambience - bright and clean hotel w lots of greeneries surrounded the hotel. Quiet, cosy and you feel peace.

3. Staff - all are very polite and friendly. Even my daughter also commented that their staff speaks politely and attentive.

4. F&B - breakfast is served at Palm hill cafe. We are happy with the quality and varieties of food compare to Marriott putrajaya. The only thing they need to improve is the pizza. We ordered thin crust but came out to be thick. But they immediately offered to redo another for us.

5. Pool - clean and they have attentive staff station at the pool. They even provide sunblock lotion and goggles if you forgot to bring them. How thoughtful! Even though their pool is not as big as Marriott but is clean clean clean. That's very important to us.

6. Other services - our pacakage came with the cruise and hotel provides free shuttle to the pier. They also have another package that come with equestrian activity. Again some thoughful activities for guests.

I would not hesitate to recommend this hotel for family and guests who wish to have a staycation. You will like it and is value for money.










Stayed May 2014, traveled with family
Helpful?
1 Thank Angeline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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596 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Mumbai (Bombay), India
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 25, 2014

Positives:
- If your staying in Putrajaya, I am assuming your either attending an event or a conference. In that case, this is a good hotel. But if your plan to do sight seeing in KL this may not be the right choice in terms to location
- Happy Hours every evening, Free Alcohols and bites
- Great Staff - I got an extended checkout till 4pm and the staff was helpful. They even have a bus which takes people to the nearby shopping centre

Negatives
- It has a 4 star feel instead of 5 star

Room Tip: Choose a room overlooking the lawn. Great views!
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prajit_N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 22, 2014

We attended the recent IRONMAN event in Putrajaya and decided to stay at Shangri-La. The staff was very supportive all the way from check in to check out. They went the extra mile to open breakfast early before the race and arranged with bus transfer to the race location etc. They even supported me with in room massage service after the race when I was in pain! I will stay at Shangri-La should I come back to Putrajaya.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nick J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 21, 2014

Was here for a meeting but took an extra room and brought my mum n kids for a short break. The hotel is small and cosy as mentioned, but very nice and peaceful. It is set in nice Putrajaya Gardens.
The front staff are excellent and so attentive. A chap called Raja Saiful was very helpful, helping us out with the rooms so they were close together, he actually upgraded us to a duplex suite! Without any hesitation. Made me feel very valued and important, even though I'm not really that important LOL.
In fact all the front staff were great, polite and efficient.

the regular room we got was also nice. It's true that the normal room has the old box TV.

The pool was modest size but nice, an infinity pool overlooking green and bulidings of Putrajaya. The lifeguard there was great too, genuinely friendly, all the time smiling and interacting with the guests.

Would definitely visit again if the opportunity arose

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NikHalmey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
26 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 19, 2014

This shangri la is pretty small compared to the one in KL. There's also nothing around the hotel vicinity. It's looks more like a 4 stars hotel than a 5. There's still have this boxy type of TV in the room so it's kind of dated. Swimming pool is also kind of small. However, the sauna and spa was quite alright.

Like any shangri hotel, service is good. They also provide complimentary transfer to their sister hotel in Kuala Lumpur. We use that quite often while we were there.

Compared to the hotels in kl, it's not really value for money.
Though it's good if one wants to get away fron the hustle and bustle of Kuala Lumpur.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JessTKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boise
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 15, 2014

Perhaps the best customer service I've ever experienced in all my years of traveling. The staff was always so incredibly helpful no matter what time of day it was or what your request was. Just an outstanding staff. Be sure to make sure you take advantage of the Happy Hour as well from 6:00-7:00 each evening. The restaurant downstairs had an amazing spread for breakfast and dinners were outstanding each night. The room décor was a bit outdated, with older TV's and a very unique place to have a hair dryer (in the desk). But, other than that....just an outstanding place to stay.

Room Tip: choose a higher level room that faces out toward the park.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spudbuc5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2014

There were several people at reception who were exceptional in their service but the one that we must mention is Sven Lim. We travel extensively and have been to many countries, stay most in mostly 4 and 5 star accommodations and Sven made the establishment stand out in our memory in terms of the best service rendered. My husband in his tiredness had left his mobile in the taxi that dropped us at Shangrila and we were quite distressed. Sven went out of his way to trace the taxi, our previous reception at Westin and managed to finally track down the taxi driver who brought our mobile back! Sven was a real lifesaver! Apart from this act of kindness, throughout our two day stay, Sven was very professional, attentive and we felt genuinely caring. Both my husband and I are in the service industry and we know that it is possible to train someone in almost anything except genuine care and we felt that with Sven and almost all the staff there. The stella cast of staff are a real credit to the organisation. Apart from staff, facilities and location aren't the best; a bit limited. They do need to improve their breakfast and took part in their in-house survey to give them feedback. But if you are attending a conference in that area, or need to be in Putrajaya, will happily recommend.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Jaya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Putrajaya Shangri-La

Property: Putrajaya Shangri-La
Address: Taman Putra Perdana, Presint 1 | Wilayah Persekutuan, Putrajaya 62000, Malaysia
Location: Malaysia > Wilayah Persekutuan > Putrajaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Putrajaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Putrajaya Shangri-La 5*
Number of rooms: 118
Official Description (provided by the hotel):
Putrajaya Shangri-La, the exclusive address for business or leisure, is an intimate, stylish city resort committed to personalized service. It is strategically located on a green hilltop enclave overlooking the heart of Putrajaya, Malaysia's 21st century garden city which houses the new Federal Government, close to the Prime Minister's Centre and the majestic Royal Palace. By road, the Hotel is just 25 minutes from Kuala Lumpur International Airport (KLIA) and 30 minutes away from the city of Kuala Lumpur, all within Malaysia's Multimedia Super Corridor (MSC). ... more   less 
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Also Known As:
Putrajaya Shangri-La Hotel Putrajaya
Shangri La Putrajaya

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