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“A palace indeed!”

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Putrajaya Marriott Hotel
Ranked #2 of 9 Hotels in Putrajaya
Reviewed June 12, 2010

We were told by our Malaysian tour guide that Marriott Putrajaya Hotel is like a grand royal palace. And indeed, it was!

Upon reaching, we were greeted by the huge fountain and tall grand pillars holding this grand beauty up. The high ceilings and lovely lemongrass aroma makes your day. As well as the well-trained staff, who will never fail to greet you with a sincere smile.

The food was good, even though I’m a rather picky eater. Their creativity can be seen in some novel dishes (steamed egg and rasins) and they even came up with different varieties of soup every meal (mushroom, cauliflower, seaweed, corn, etc.).

The bed was big and could probably sleep 3 adults. Mattress was a tad soft though, felt as if I was sleeping on a cloud. The room was so big that you could fit another king-sized bed and still have ample walking space. Scenery was nice, overlooking the golf course and swimming pool. Heard that my friend had a city view, which in my opinion isn’t as good as mine.

Lovely swimming pool, even though I regret to say that the pools aren’t connected. It’s such a hassel to get out of the main pool to the kids pool or Jacuzzi area.

I love the location of this hotel, situated far away from the hustle and bustle of the city.

Problems:
1- Connecting doors seemed really thin and anti sound-proof. I could hear the exact conversation of what the young boys next door was engaging in. Ask for a room with no connecting door to solve this problem.
2- Somehow no one came to makeup the room the next morning. Even till afternoon, no one came. So my husband pressed the ‘maid’ button. Still no one came. So we dialed reception and they did come to make the room (after some time).

By accident, we left a Creative mp4 player in the safe and called them when we reached home (Singapore). They kindly and swiftly assisted us with the investigation, resulting in success! :) They agreed to pass my ‘lost and found’ item to our friend who was staying back for another night. Good service!

  • Stayed: June 2010, traveled on business
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Thank qookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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706 - 712 of 804 reviews

Reviewed June 11, 2010

One, the property is much better than you think, after having read some of the reviews here, and having survived the massive Bollywood-Malaysian exterior and general appearance. Second, it's not for you if you're without a car. (Visiting KL, though, it's quite pleasant to have one.) The hotel shuttle isn't an alternative ... too few runs. Driving into KLCC yourself is some 40 min - nothing to be bothered by. The area in which it sits is bare of any much urban infrastructure (except a so-so mall), so yes, you have to go to KL for eats and shopping. (You should take a look at Putrajaya's central government district, though ... a very impressive replica of DC's Pensylvania and Constitution Avenues.) Third, it's nice staying out there and not in KL, as the air is much fresher /less poluted /a degree cooler, and the pool much larger and enjoyable. Fourth, the hotel is often operating below capacity, which is a challenge for keeping services well-maintained and running smothly. This may be one of the reasons downtown hotels feel more luxurious. Truth is though, your stay will be quiet and restful, and you will feel very well looked after. The latter is especially true for the exec lounge staff on the 12th floor. (Sorry, no comments on the hotel's restaurants ... haven't had a chance to visit.) Finally, an executive room is worth the extra cost, and ask for one with a balcony, overlooking the pool, and /or facing north, away from the driveway and entrance. The rooms in general are well sized and clean; same for the pleasant bathrooms.

  • Stayed: May 2010, traveled as a couple
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Thank Olaf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2010

The hotel has a grand lobby area with live music which lends a great aura to the atmosphere. The restuarants offer various cuisines including vegetarian (Indian) which was a pleasant surprise. The room was excellent and as my subject says, the bed was the best I have slept on! Another great plus was the free shuttle service to major train stations and landmarks in KL which proved to be quite convinient and useful.

  • Stayed: March 2010, traveled on business
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Thank NehaPradeepJain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2010

I like the hotel for cleaniness, various tasty dishes & views. this is one of the most beautiful place to stay and get more fun

  • Stayed: May 2007, traveled on business
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Thank dablu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2010

We were taken to this hotel by Malaysia Airlines when the volcanic eruption stopped all flights to the UK. There were about 500 people (two jumbos) deposited here with very little notice for the hotel. On arrival at 2 in the morning they had prepared food and drink and with litle fuss, arranged rooms.
As the time wore on and with no contact with M. Air. the hotel did it's best to help. A notice board with updates displayed from contact made by the hotel to find information. The manager put a list of activities on the board for adults and children. He found books for people to read....etc etc
Malaysian airlines did not once contact this large group of people. They mis-informed us and when representatives asked for clarification were met with rudeness.
The staff and manager were so very helpful in a stressful time....we realise how lucky we were, especially when speaking to others who were in the same situation.
Hotel facilities were clean and well maintained.

Stayed: April 2010, traveled on business
Thank theoldone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2010

Situated in the excellent IOI resort this is one helluva hotel.
Grand, majestic etc. are some words i would use.
Quite cheap for a five star as is the norm in KL, this hotel has large arches in the lobby and an excellent swimming pool.
The three restaurents are also quite good - Midori (Jap), Italian and chinese.
Only drawback is that this is quite far from the city and one can get similar 5 star hotels in downtown.

Stayed: October 2008, traveled on business
Thank humphreyappleby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2010

Quiet, jungle-like setting close to relocated government offices. Lots of greenery nearby and in the surrounding environs. On-site golf course. Native birds are vocal outside and inside, frequenting the high-ceilinged lobby/lounge and restaurants. Where the restaurant (Italian, Chinese, and Japanese) have fairly limited hours. Ex. 6:30 to 10pm. The Terrace Cafe being the only place open throughout the day. Small-to-medium size buffet for breakfast and lunch (American, Chinese, and Malaysian). Staff fast to remove used plates but sometimes slow to bring coffee/tea.
Very nice looking place, less than ten years old. Lots of glass, so well lit, and very "open design" of public areas. Some outdoor seating but with extreme humidity, no customers ever venture out. Similar situation for the swimming pool. Adjacent gym, like the business center has somewhat limited hours. Lobby with nearby fountains and green plants, very high ceilings create a very open feeling.
Quiet rooms, no traffic noise since there is no traffic.Few slamming doors and disruptive room service. Very comfortable bed and pillows. Flatscreen TV with regional channels, some in English, HBO, and some music channels. Iron and board in room. Small desk and multiple small tables. Wake-up calls sometimes not delivered. Minimum minibar selection but one beer is included. View of surrounding "resort" area. Some electrical outlets (Malaysian 3-prong) non-functional. White stone bath walls and floor, with separate tub and shower, hair-drier included and 110/220 outlet. Some room-to-room plumbing noise.
Smoking allowed in conference room hallways and lounge! Live music some nights in lounge. Small first-floor circular dark wood bar rarely inhabited. Happy-hour allegedly from 5 to 8pm, with 2 for 1, but not always delivered. Carlsberg draught and Weienstephan bottles (3 types!) at $5 to $7US. Service charge of 10% mandatory, service is very unattentive - coincidence?

Upstairs Pizza Bar even less popular. Most public area interiors with light-colored wallpaper with large flower paintings. Wireless and wired Internet connectivity very intermittent. All staff very friendly and with reasonable English proficiency. Gift shop but no amenities store, and absolutely nothing in the local area.

Overall, a hotel with an identity problem - business vs. resort. As a result, it excels in neither category. Admittedly, the isolated located in this artificially created city would be a challenge for any business. The local "market" is civil servants housed and working nearby and their business visitors. I'd recommend they get some consultants to advise them on what contemporary business travelers expect/demand, otherwise visitors will stay in downtown Kuala Lumpur and endure the onerous commute time.

  • Stayed: March 2010, traveled on business
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1  Thank beerdrinker2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Putrajaya Marriott Hotel

Address: Ioi Resort City | Sepang Utara, Putrajaya 60520, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Putrajaya
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Putrajaya
Price Range: $67 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Putrajaya Marriott Hotel 5*
Number of rooms: 488
Official Description (provided by the hotel):
The hotel has 380 elegant and spacious guestrooms, 73 Executive rooms and 35 exclusive suites. All rooms are regulated by international standards with the Revive(R) Bedding Collection of soft, silky, 300 thread count sheets, custom sheeted duvets, fluffy pillows and extra soft mattresses. All rooms feature a colour television with satellite channels, IDD telephone, Internet access, personal in-room safe, steam iron and ironing board, and bathrooms with a separate bath tub and glass shower cubicle. ... more   less 
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Also Known As:
Marriott Putrajaya Hotel Putrajaya
Putrajaya Marriott

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