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All reviews zest restaurant summer palace the executive lounge iskender huge shopping mall golf course business trip junior suite swimming pool huge hotel buffet dinner free shuttle service in house shuttle bus pleasant stay spacious room f b
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Reviewed January 14, 2016

We chose this hotel because it was on the way from the airport to Kuala Lumpur. As we arrived late we did not want to drive to KL. In the end we were a little bit disappointed that we only stayed one night. The service was excellent, the rooms were huge and the best thing: Even at 1 am we were able to order food in one of the restaurants. This was a life saver. Unfortunately we could not use the pool area as we left quite early the next morning but what we liked what we saw. Overall we had a short but very good time here.

  • Stayed: December 2015, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2016

We come here several times during the year for business trips and wanted to share the experience with our sons for a vacation. We were here for 3 days and the staff treated us so well! Special thanks to Mr. Shahrizan, Mr. Ajay, Ms. Sarah and Ms. Umi and all the breakfast staff for making us fresh juices, and Roti tissue. So many choices for breakfast at the Zest restaurant-Asian, Indian, Western, Egg station, Bread station, Fruit and cereal station. Thank you to the Executive chef and staff!
Swimming pool is always clean, inviting and beautiful. Rooms were clean, with daily bottle water, newspaper and toiletries. They even have a free shuttle to KLCC, IOI Mall, Pink Mosque, etc.
A big Thank you to the staff in the Executive lounge. We are always welcomed and treated well. We look forward to coming back-Have a wonderful 2016!!

  • Stayed: December 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ralmheckert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 6, 2016 via mobile

Some staff are friendly and some are not.

There is young guy named Ronald who helpful and friendly.

But there is another big tall guy that doesn't friendly at all.

You can feel it from your heart. Not to mention his name.

Room wise is good. Water flushing sound frequently throughout the days. Do not know the reason.

Stayed: January 2016, traveled with family
Thank dannytey888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2016

The hotel is huge and elegant. The location is near to the shopping more. There are the shutter bus to pick up and drop at the near by shopping more.

The swimming pool is nice and look very natural. However, the way to walk through the swimming pool and fit ness & Spa is not convenience.

The room was too dark and not clean 100% when I was there for business trip. The air conditioner was very hot. The bed was ok. The decoration in the room looked not modern.

Breakfast was ok. Specially for Moon Cake, it was very delicious!!.

Room Tip: Room at the left wing is better.
  • Stayed: September 2015, traveled on business
    • Value
    • Location
    • Service
Thank ShawnisAwesome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottPutrajaya, Public Relations Manager at Putrajaya Marriott Hotel, responded to this reviewResponded January 6, 2016

Dear Valued Guest,

We are sorry that your stay with us was less then pleasant. We will channel your concerns to the management for the appropriate improvement action to be taken. Trust that your concerns will be dealt with promptly

Thank you,
Nur Azela Amir
MARCOM Officer
Putrajaya Marriott Hotel
azela@marriottputrajaya.com
603-89498869

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2016

Was a huge king bedded room with pool view. Was a pleasant and relaxing stay. Balcony faced the pool so we enjoyed the evening just relaxing there. The sauna for the women was closed but the steam room was working. Good Jacuzzi. Breakfast was ok nothing great as the local food was not great.
Was keen to register for the Marriot club but sad no one was there to entertain and the reception just told us to call in. So we lost our interest to register!

Room Tip: Big rooms. Better to eat at IOI Mall as variety of choices.
  • Stayed: December 2015, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank 641sheelas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottPutrajaya, Public Relations Manager at Putrajaya Marriott Hotel, responded to this reviewResponded January 5, 2016

Dear Valued Guest,

Thank you very much for responding to our Guest Satisfaction Survey and for detailing out your experience during your stay with us. Your constructive comments will not go unnoticed and we appreciate the views being shared for the improvement of our services for the benefit of all our guests.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may be able to improve our service in the future.

Sincerely,
Nur Azela Amir
Marcom Officer
Putrajaya Marriott Hotel
azela@marriottputrajaya.com
603-89498869

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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