We have come from Canada to visit this hotel several times over the past 10 years. This time we find the property really in need of renovations and update. Wallcoverings are peeling, carpeting stained, doors scratched and marked. Our bathroom's shower and basin leaked for the entire week. Overhead a/c unit leaked one night and we had water dripping down on our heads in the guestroom. Requests for repairs were quickly attended to, although they were unable to fix the problems. We appreciated their attempts anyway.
The food quality has greatly deteriorated. The Summer Palace Chinese restaurant was once our favourite: this time the meals we took, including the 6-course New Year dinner, were really unacceptable. The Midori Japanese restaurant was OK, and the Zest buffet restaurant was nothing to write home about. They did not even have coffee on New Year's Eve, and we had to resort to ordering coffee from room service to be brought down to Zest.
What saved the day was the wonderful cuisine served in Tuscany: world class by any standard, and the wonderful DTC Strollers trio: we can listen to them all day, all night. Such fine singers and musicians: the best!
The staff (except for one) was generally most helpful and pleasant. WIFI connection in the room was good, and sleep quality excellent. We will not visit again until their renovations are completed.More