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“Nice view but lacking in food variety”

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Pullman Putrajaya Lakeside
Ranked #5 of 9 Hotels in Putrajaya
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1,595 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 14, 2013 via mobile

I brought my husband here to celebrate his birthday night. Love the design of the building & the surrounding, including the view of the lake that we enjoyed from our room as well as from the b's restaurant.

There was ample parking space however we were confused on where is the nearest lift to go to reception desk. Lucky that we stumbled upon a staff and he pointed it out to us.

We love the room. The bed is comfortable, the bathroom is small but it is well-equipped.

We had dinner at b's,the girl at the desk is very pleasant and friendly. I think her name is suziyana. However other waitresses is not so. Our order taker also needs to improve on one thing; I ordered lasagna but she responded with "lasagna item la". Puzzled as I dont understand much about what the jargon 'item' means. She then said "dah habis" (it's finished). I feel she must lesrn how to speak to guest in a better way. I was a waitress too, not at a hotel, but I never speak to customer in thst manner. It was not rude, but I expected more from a hotel/resort of this class.

Reception staffs are great, they are attentive and friendly, always smiling.

Unlike some other reviews, I love the location as I intended to go to a place that is away from everything else and pullman has this value!

Thank you for the wonderful stay, hope to be regularly escaping to pullman for a great weekend getaways in the future.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dzarul-farah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, December 16, 2013
Dear Guest,

Thanks for your review.

We are glad that you had a wonderful stay during your husband's birthday. With regards to the service provided by our team member in the restaurant, we will share this with the department concerned and rest assured we will look into it seriously.

Nevertheless, we hope to welcome you back to Pullman Putrajaya Lakeside for us to be in better service to you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 4 Contributor
32 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 9, 2013

Stayed here overnight because a wedding was hosted nearby. If not for this or a special reason, I don't think I or any other average Malaysian, would actively choose to stay in Putrajaya. Location is ridiculous, so maybe a perfect place if you want a complete escape. Rooms tackily decorated, it had some kind of Egyptian theme. Very limited space, so these protruding, large and gaudily colored objects seemed out of place.

Stayed September 2013, traveled with friends
Helpful?
1 Thank Al Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, December 10, 2013
Dear Guest,

Thank you for your kind comments.

It is much regretful that you did not enjoy your last stay with us. We hope that our service provided to you will surpass the logistic concern by your goodself.

Nevertheless, we will be glad to welcome you back in Pullman Putrajaya Lakeside for us to serve you better.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Batu Gajah, Malaysia
Level 4 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 9, 2013

This is my fourth stay in the Pullman Putrajaya. This time I choose to stayed at Executive room located at Bunga Tanjung Wing. I have book 2 executive room.We stayed for 4 nights.The check-in was a bit disappointed,because we have to check-in at the main reception not in the executive lounge. Was the check-in process was running smoothly. Our disappointed feeling was gone when we check-in to the room and saw the big and modern room. I and my parents got the corner room .

The evening cocktail was excellent, we can enjoy our food in the cozy executive lounge with the great waitress service.The breakfast was fantastic with a lot choice of food and the great Deli choices. The Danish at Pullman Putrajaya is one of the best I ever ate.

The amenities provided may be can be improved. The executive room should have at least one different amenities with others room and should be a branded one.

Will coming back in January.

Room Tip: Book a executive room and ask for corner room......
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NaimLand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, December 10, 2013
Dear Guest,

Thank you for your kind comment and glad to have you back here for the fourth time.

I've shared your kind views with regards to the Executive check-in service and amenities. Rest assured that the team is working towards the best to offer to our Executive Room guests.

Nevertheless, great to have you back here and hope that you will enjoy your next stay with us in Jan 2014.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Potchefstroom, South Africa
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 2, 2013

We were upgraded to an executive suite upon arrival and experienced all the luxury of high living. The rooms are very well appointed and the staff efficiently professional. The amenities of the hotel are very diverse and offers something for everyone. I especially enjoyed the jogging route, so do pack you running shoes.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BerniceBvS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, December 3, 2013
Dear Guest,

Thank you for your kind review during your last stay with us.

We are glad that you enjoyed throughout your stay with us. You kind comments given will definitely be shared among team members for their exception service standard. Besides, great to know that you enjoyed the jogging route as well.

Lastly, we look forward to have you back here at Pullman Putrajaya Lakeside for us to enhance on our service to you.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru
Level 3 Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 2, 2013

This probably not hotel of my choice unless I am stuck at government offices nearby for official business or friend's wedding at the hotel.

Foods are below average, whether breakfast or wedding dinner, which I had both.

Staff, well, friendly at the reception counter but bad at the restaurants which I frequently heard plate smashing wounds at least 4 times during my 2 meals.

Wouldn't recommend to anyone. Did not expect these from Pullman.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ChaiYM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, December 3, 2013
Dear Guest,

Thank you for taking your time and write to us.

We are regretful that you did not enjoyed your last stay with us, particularly on food and beverages quality and service. Rest assured that your comments have been shared among respective departments and corrective measures will be taken on these.

Nevertheless, we hope that you'll choose to stay with Pullman Putrajaya Lakeside again for us to be in better service to you.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Pullman Putrajaya Lakeside

Property: Pullman Putrajaya Lakeside
Address: No 2 Jalan P5/5, Presint 5, Putrajaya 60520, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Putrajaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Putrajaya
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Putrajaya Lakeside 5*
Number of rooms: 282
Official Description (provided by the hotel):
Pullman Putrajaya Lakeside - a beautiful 5 star Hotel and Resort is delighted to offer 281 beautiful guest rooms, suites and apartments. In addition to this we also offer 2 outdoor swimming pools, a fully equipped gymnasium, a stunning Health and Spa Retreat, a beautiful lobby lounge as well as 2 Restaurants - B's - All Day Dining Restaurant and the Village Restaurant and Bar which is situated overlooking stunning Putrajaya Lake. We are also delighted to offer 24 hour room service, our China Bar and Lounge as well as the Deli, a Grand Ballroom for 500 guests and a selection of 21 additional Meeting Rooms catering for up to 3000 guests. In addition to this the Pullman Putrajaya Lakeside also offers a small private beach, a Karaoke Room, a Games Room and extensive lush gardens. We are also delighted to offer a large underground car park, complimentary superfast broadband in all guest rooms and public areas, a library, and an extensive selection of international in room television programs. At the Pullman Putrajaya Lakeside we are delighted to ensure your stay is a most comfortable one as "Our World Is Your Playground!" The Pullman Putrajaya Lakeside offers a stunning Lakeside, waterfront location and is only 20 minutes from Kuala Lumpur airport. We do sincerely hope we have the opportunity to welcome you to the Pullman Putrajaya Lakeside in the very near future! ... more   less 
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Also Known As:
Pullman Putrajaya Lakeside Hotel Putrajaya

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