We stayed at the Pullman Putrajaya Lakeside for a company event. The hotel is in a quiet side of Putrajaya near the Putrajaya International Convention Center, and is right beside Putrajaya Lake which makes for some nice views if you have a room facing the lake. We stayed at the Rafflesia wing, which has a Borneo theme to it. The other wings have different themes.
At first glance, the hotel seems very nice, and there is a lot of space for walking around. There is a clock tower in the middle of the grounds which seems to show different time zones on different sides of the tower but they didn't bother to indicate which time zone each side was showing. The grounds are maintained well, and you can also walk over to the Putrajaya Marina and also a man-made beach right by the lakeside, although the beach is pretty small. The hotel also has a Wii room and games room, although we didn't check these out due to time constraints.
The layout is a bit confusing if you don't know where you're going. If you drive in, the drop off point is in the basement and you have to go up a floor to get to the lobby to check in. Different facilities are in different wings, too, with signage not very prominent. Finding the main restaurant was a bit tough trying to rely on the signage.
The room we stayed in looked quite neat and cosy, while the materials used seemed to be of high quality, but we soon encountered little things that didn't quite gel with the 5 star rating this hotel claims to be. The air-conditioning never really felt like it changed although we tried to change the fan speed from 1 to 3. Also, the hot water in the shower was almost non-existent, to the point where we had to turn on the hot water in the shower to maximum and no cold water, and all we got was a small trickle of water. The tiling work was shoddy at the taps in the shower, with huge gaping holes allowing you to see behind the tiles. Although I don't expect absolute spick and span when I go to a hotel, at least it would be nice to not have cobwebs in the shower, either. Also, the sink splashed water all over when turned on unless you knew to turn it on very gently.
Food was okay, with breakfast being rather good except for porridge being served icy cold instead of steaming hot. Breakfast was rather much better than dinner.
In summary, the Pullman was okay, but it definitely doesn't live up to its 5 star billing. Service was good and friendly, although there were a number of things they need to really look at before they can live up to that claim.
- Official Description (provided by the hotel):
- Pullman Putrajaya Lakeside - a beautiful 5 star Hotel and Resort is delighted to offer 281 beautiful guest rooms, suites and apartments. In addition to this we also offer 2 outdoor swimming pools, a fully equipped gymnasium, a stunning Health and Spa Retreat, a beautiful lobby lounge as well as 2 Restaurants - B's - All Day Dining Restaurant and the Village Restaurant and Bar which is situated overlooking stunning Putrajaya Lake. We are also delighted to offer 24 hour room service, our China Bar and Lounge as well as the Deli, a Grand Ballroom for 500 guests and a selection of 21 additional Meeting Rooms catering for up to 3000 guests. In addition to this the Pullman Putrajaya Lakeside also offers a small private beach, a Karaoke Room, a Games Room and extensive lush gardens. We are also delighted to offer a large underground car park, complimentary superfast broadband in all guest rooms and public areas, a library, and an extensive selection of international in room television programs. At the Pullman Putrajaya Lakeside we are delighted to ensure your stay is a most comfortable one as "Our World Is Your Playground!" The Pullman Putrajaya Lakeside offers a stunning Lakeside, waterfront location and is only 20 minutes from Kuala Lumpur airport. We do sincerely hope we have the opportunity to welcome you to the Pullman Putrajaya Lakeside in the very near future! ... more less
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- Also Known As:
- Pullman Putrajaya Lakeside Hotel Putrajaya