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“They lost my Satay for dinner ...”

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Pullman Putrajaya Lakeside
Ranked #5 of 9 Hotels in Putrajaya
Reviewed November 20, 2012

The place is nice. But if you are having old people along like parents, make sure they can walk. its quite a walk from car park to the room. Im okay with the building design. Just that its irritating they dont use automatic door. causing the places to not be a good temperature. sometimes the lobby door are left open causing the place to be hot.

on my first night there, i bring along satay for my father who was just arrived from airport. I asked the bellboy to send the luggage along with the bag of satay. They somehow misplaced it. I thought i left it in the car so i made 2 trip to the carpark which is quite a walk. later i call the reception to check, they call me back later saying there is no satay. I insist for them to check. It was aroung midnight the bellboy admit he sent my plastic of satay to the wrong room. We didnt have our dinner for that night.

and yeah .they dont have enough signage for rooms . its better to ask them for direction, though the first people i asked for give me the wrong direction. went to the service elevator at bungan tanjung instead.

Room Tip: ask for the nearest room to the lobby
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  • Stayed: November 2012, traveled on business
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1  Thank Abg Abd Rasyid A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 23, 2012

Thank you for your dinner and sorry to read that you do not like the unique design of our hotel. I have shared your comments with our Concierge department related to your misplaced parcel.

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Reviewed November 20, 2012

Stay in August this year for a night.
Checking in with a gloom expression from the receptionist kinda really affect the mood.
We specifically wrote in remarks for our booking which we wanted a lakeside view room, instead we got a view of a building.

Room:
No privacy between each hotel room as the entrance door's just beside each other and u can even hear ur neighbour getting in n out of their room.
internally - Not properly cleaned as there's dust on most of the furniture.
Toilet was nice, which the only thing I like about it with the unique set up.
poor sleep quality as our door's been knocked few times by kids must be from other room very early in the morning.

Food:
Not much I can say as not much of a choice during Suhoor... maybe cause there's only few of us. but still, they should consider.

Landscape:
Unique.

Nothing much, but kindly do something bout the cleanliness of the rooms and privacy of the clients. tq

Room Tip: Look and read carefully of the room description if u're booking online
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  • Stayed: August 2012, traveled as a couple
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Thank Nanats83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 20, 2012

Thank you for your comments on the cleaning part which will be shared with our Executive Housekeeper to ensure no further reoccurence.

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Reviewed November 18, 2012

Breathtaking view of lakeside, rooms were decorated uniquely Malaysian (got a Borneo-themed room).
Meals at B's were great - fresh and scrumptious buffet spread.
Services were great, from the start I stepped into the lobby till I left during checkout.

  • Stayed: January 2012, traveled with family
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Thank Alkuden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 19, 2012

Thank you for your comments. It is always great to hear from a satisfied customer. We value all feedback and continually strives to have happy customers.

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Reviewed November 15, 2012

The hotel was a new and unique experience. All cars enter straight into a nice basement, so you will not see a car on the ground level within the hotel compound. The buildings are superb. After a while they reminded me of a an old palace which I saw in India. Some structures reminded me of a palace in Kelantan and one building reminded me of something that I saw in Kuching, Sarawak. The room was very nice; felt like in Morocco or something. I did not feel comfortable with the view from the room, which was another building of the hotel. I wish I could get a room with a view of the lake, but they are not the majority and perhaps more expensive. The bathroom doors tested my patience; it's a two leaf door. The swimming pool was cool too. Plenty of places to relax within the hotel. Overall it's a nice hotel.

Room Tip: The stay could be more meaningful if the room has a view of the lake. A balcony would be much more p...
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  • Stayed: November 2012, traveled with family
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Thank SAS3812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 16, 2012

Thank you for your comments. It is always great to hear from a satisfied customer. We value all feedback and continually strives to have happy customers. More

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Reviewed November 13, 2012

Booked Pullman Putrajaya Lakeside to attend a conference at PICC, thinking it was nearer, over the idea of the usual KL hotel and travelling into PICC. Bad move.

Location: In the middle of no where fairly describes it
Rooms: Small in contrast to the large and wide compound the hotel sits on. Old-ish decor with the wooden finishing making it older. Old but not classical. Checked in on the Jasmine Wing, i think, 2nd floor. Non-carpeted common areas amplifies sounds of doors opening and closing. Thus, NOISY.
Service: Not the usual Pullman service I am used to. (Comparing with Pullman Kuching and Pullman Jakarta) Below par is fair.

Thus, conclusion is that for future PICC events/conference, stay in KL and travel into PICC. At least you will be in the middle of somewhere.

  • Stayed: October 2012, traveled on business
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Thank ericTAK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 14, 2012

Thank you for your comments and sorry to read that you did not like the hotel design and location.

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Reviewed November 10, 2012

very grand hotel with big rooms and very friendly staff. we stayed in the jasmine wing, bathtub big enough for two! choice of 3 places to eat onsite. we had a buffet for dinner was around $30 per head with lots of choices and worth it for the dessert selection alone. room could have done with a few touch ups and wifi was a pretty slow in our room but we would definately return. the hotel was more like its own tourist attraction. not much to do in the immediate area but we were only staying one night. excellent value considering we stayed at empress sepang last visit and wasnt that much cheaper but so much nicer, only about 20 mins from airport :)

  • Stayed: November 2012, traveled as a couple
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1  Thank toights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 10, 2012

Thank you for your comments. It is always great to hear from a satisfied customer. We value all feedback and continually strives to have happy customers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012 via mobile

Had a wedding dinner for my son and new daughter-in-law. Never expected to be a memorable event. Well supported by a professional events Sales team , ever willing to compromise to endure your great day come true. Checkin & checkout was full of helpful staff with modesty and smiles. Room was exceptionally clean. Food was good , service was timely. The Lakeview is a great asset which is really one-up above the rest. We also had a great time at the KTV room . Highly recommended for events or even a holiday over the weekend. A yacht club within walking distance of the hotel serves good and reasonably priced food too.

  • Stayed: September 2012
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Thank Dankittraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loison, General Manager at Pullman Putrajaya Lakeside, responded to this reviewResponded November 16, 2012

Thank you for your comments. It is always great to hear from a satisfied customer. We value all feedback and continually strives to have happy customers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Putrajaya Lakeside

Address: No 2 Jalan P5/5, Presint 5, Putrajaya 60520, Malaysia
Phone Number:
Location: Malaysia > Wilayah Persekutuan > Putrajaya
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Putrajaya
Price Range: $57 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Putrajaya Lakeside 5*
Number of rooms: 282
Official Description (provided by the hotel):
Pullman Putrajaya Lakeside - a beautiful 5 star Hotel and Resort is delighted to offer 281 beautiful guest rooms, suites and apartments. In addition to this we also offer 2 outdoor swimming pools, a fully equipped gymnasium, a stunning Health and Spa Retreat, a beautiful lobby lounge as well as 2 Restaurants - B's - All Day Dining Restaurant and the Village Restaurant and Bar which is situated overlooking stunning Putrajaya Lake. We are also delighted to offer 24 hour room service, our China Bar and Lounge as well as the Deli, a Grand Ballroom for 500 guests and a selection of 21 additional Meeting Rooms catering for up to 3000 guests. In addition to this the Pullman Putrajaya Lakeside also offers a small private beach, a Karaoke Room, a Games Room and extensive lush gardens. We are also delighted to offer a large underground car park, complimentary superfast broadband in all guest rooms and public areas, a library, and an extensive selection of international in room television programs. At the Pullman Putrajaya Lakeside we are delighted to ensure your stay is a most comfortable one as "Our World Is Your Playground!" The Pullman Putrajaya Lakeside offers a stunning Lakeside, waterfront location and is only 20 minutes from Kuala Lumpur airport. We do sincerely hope we have the opportunity to welcome you to the Pullman Putrajaya Lakeside in the very near future! ... more   less 
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Also Known As:
Pullman Putrajaya Lakeside Hotel Putrajaya

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