The hotel is in a decent location if you need to be on the mainland. There's a mall close by, lots of restaurants across the road and it's not too far a drive to the bridge to Penang Island. But if you want to explore to island, stay on the island instead.
The hotel is clean but definitely in need of refurbishment. The design and decor is pretty outdated and the bathroom needs a serious scrubbing to get rid of the mould. At least the water pressure is decent.
The staff is pleasant, although we ended up carrying our own bags upon check out as the porter didn't show up! There's a lot of parking available so there's no problems there either.
And honestly, if you need to be in this area, this would probably be the hotel to stay at as I have no idea if there's any other hotel in this area.
Actually, this was not at all what the previous reviewers had prepared me for.
The internet is plenty fast, but wired, not wireless.
Good security, and quiet hallways.
My room was roomy and had good comfort features and water pressure.
I would recommend the 'Club' rooms, especially if you like a light breakfast in the AM, or
a quick beer in the PM (they are included).
I mean, its no J.W., but then again, its not priced like a J.W.
The adverts for the in-hotel food and beverage seemed a bit pricey, but, YOU ARE IN PENANG, PEOPLE....FORGET THE HOTEL, AND GO OUT AND EAT THE FOOD IN TOWN..ITS THE BEST.
A nice clean hotel, unfortunately not long after I arrived there was a power failure in the hotel which meant no food so I was unable to sample the evening food. The hotel is situaited in an area that has a lot of eateries and bars all within walking distance of the hotel so the power cut was no bug deal. For some reason the bar is closed on a Sunday so no alcohol in the hotel on Sundays unless you use the Karoke lounge on the 1st floor. It is rated as 4* but not sure it is that good maybe a 3. There was also a problem with the wifi system the night I was there so cannot comment on that system.
Would probably stay here agin simply because of all the eateries giving plenty of variety and at good prices.