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Sunway Hotel Seberang Jaya
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Reviews (289)
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198 - 203 of 289 reviews
Reviewed September 18, 2013

You'll definitely enjoy your stay because all the hotel staff are so far the friendliest and service oriented. They have a Filipino band to entertain you while relaxing at the bar. The food is great. This is my choice of accommodation. Btw, its near a shopping mall. Enjoy!

Room Tip: Choose the quiet high floor corner rooms are most comfortable.
  • Stayed: September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with this hotel
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded September 24, 2013

Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

Thank you for taking your valuable time to write this review and sharing your kind comments with us. We are glad that our arrangements and services extended met your expectations.

Meanwhile, we look forward to welcoming you back in the near future.

Thank you.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

Had a short but nice stay. Clean room and friendly staff. Shopping mall, restaurants, shops and banks are nearby but a bit far from the jetty and airport. Small restaurant and so crowded during breakfast. Top 3 hotel in Butterworth.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank awiabu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded September 24, 2013

Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

We are delighted to note that your recent stay with us was memorable one. We look forward to be of service to you in the near future.

Thank you.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

Very good in terms of location.

So close to eateries, restaurants and spotted right behind the mall.

So convenient to walk to those places.

Ample parking space

Room wise is pretty standard, even in the executive floor.

Breakfast is just so so.

All other meals are eaten at the eateries

  • Stayed: February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Long M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded September 22, 2013

Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

Thank you for your kind review. We are pleased that you had a pleasant stay with us and we look forward to welcoming you back in the near future.

Thank You.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

Love the room, bed, beddings, the electrical switches installed, the friendly and nice reception counter staff ie Kaku and bellboy at the main entrance

The buffet breakfast and lunch were just OK. A kitchen staff even served me a burnt pancake knowing it was burnt on Thursday Sep 5 morning.

Room 407 3 pin socket near the standing mirror almost was coming off the wall. Please tighten the mounting.

Few rooms on level 4 encountered problem with the door access card. We are not first time travelers. We know well not to play the cards near phone or magnetic items. However, the cards still failed. It all worked after counter replaced a set of new cards for my room. The occupants in 411 faced the same problem every other day. Thankfully, the hotel prepared a phone fixed to the wall outside the lift. Hence, we needed not to walk down to the lobby/counter anytime we need help.

No more hanging cards like DND or Housekeeping. All available in the form of buttons/switches you can activate from inside your room.

We had training sessions on level 2. The soundproofing were poor so we could hear the trainer's voice, video or music played nextdoor.

Good to have wifi available without additional charges but speed was not so fast.

Room Tip: Odd number rooms give view of island
  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded September 17, 2013

Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

We sincerely appreciate that you have taken your time to share valuable feedback with us. We do apologize for the key card faulty, we shall look into the matter raised. We are pleased that you enjoyed your overall stay with us and your constructive comments will further enhance our standards of service.

We would like to inform you that we highly appreciate your support and looking forward to welcoming you to Sunway Hotel Seberang Jaya soon.

Thank you.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

I stayed here for 4 nights and must say that I have nothing to complain about. Service was excellent and prompt (I asked them to repair the bathroom door lock and bidet pipe and without me having to remind them, these faults were attended to promptly and efficiently). The day I checked in, I got a call from helpdesk verifying if the room was proper. This I think is comendable as it makes guests feel welcomed. Food on the whole was great and they even took the trouble to prepare for me a vegetarian lunch dish. Overall, I would highly recommend this hotel for anyone who is looking for a place to stay in Seberang Jaya, Penang.

  • Stayed: September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank careraraj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this reviewResponded September 17, 2013

Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

Thank you for taking time to share your experience on your recent stay with us. We are delighted that the services rendered by our staffs was met your expectations.

Once again, thank you for your visit and recommendation on our hotel. We do hope to welcome you back in the not too distant future.

Thank you.

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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