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Sunway Hotel Seberang Jaya
Ranked #1 of 3 Hotels in Perai
KL
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great stay!”
Reviewed June 25, 2013

Stayed here recently for a family function and booked several rooms. The toilets were surprisingly very clean and the rooms as well. The breakfast buffet was good. Did not get the chance to taste the lunch/dinner buffet coz there were lots of eateries nearby. Staff were very helpful and friendly. Even saw the security police trying his best to calm down a crying baby. Unfortunately there were no activities for kids. Overall had a great time. Definitely will stay here again if ever we are in the area.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ford006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this review, July 4, 2013
Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya.

Thank you for your valuable time taken to write to share with us your feedback during your recent stay. We are delighted to have met your expectations.

Thank you for your kind support. We look forward to providing you a memorable staying experience on your future stay with us.

Thank you.

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

258 reviews from our community

Traveler rating
    47
    142
    54
    6
    9
See reviews for
41
19
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151
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 6, 2013

i did stay at Sunway hotel Seberang jaya for many years. Sometime short stay and sometimes long stay about 4~6 weeks. On previous experience, hotel will debit deposit on starting stay, after that every 10 days will send letter to room to remind for payment.

In 2013 recently, i did stay for 3 weeks. As usual hotel did debit for deposit by credit card. After 10 days, i did received letter from hotel for requested pay room charge as deposit no enough to cover. I did paid it as request at hotel receipt. At the same times, i did ask hotel staff, should i debit some deposit?? Hotel staff told me "no need at moment".

At the 2nd day afternoon time, i did receive bank sms said that my credit card being debited at Sunway hotel. At that time, i still at factory working. I did call to hotel and ask for reason why use my credit card without my permission and inform me if needed for deposit. The staff just said it is for room charge deposit. It is ridiculous reason to accept it. I did call bank to block it.

When i back to hotel, i request to see the manager. Hotel manager only said sorry and explanation that this is for deposit purpose. But for me, it is thief and cheating. Good reputation hotel also got some fraud cases. Really unbelieveable.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimlim331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this review, June 19, 2013
Dear Mr Lim,

Greetings from Sunway Hotel Seberang Jaya.

First and foremost, we are indeed appreciative of your feedback pertaining to the shortfall you encountered during your recent stay.

We have taken your feedback with utmost attention. After a thorough investigation, we noted that the staff concerned was merely following the usual practise by obtaining additional deposit for the remaining nights of your stay. However, the staff did not give a correct info upon your inquiry and also fail to notify you before verifying your credit card for additional deposit. Mr Lim, verification process is not a sale transaction, therefore the acquiring bank will not charge the amount to your credit card. Please let us know should the acquiring bank charge this amount into your credit card, we shall follow up to refund you accordingly.

Your feedback is indeed enlightening us to further improve our training process on handling customer in particular on effective communication skill.

We would be appreciate if you can share with us your comments on our room amenities and areas of improvement of our services in particular at marcomsj@sh.com.my.

We hope this one-off shortfall would not stop you to visit us again in near future.

Thank you

The Management
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Bukit Mertajam, Pulau Pinang, Malaysia
Level Contributor
67 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed June 3, 2013

The last i stayed in this hotel was back in 2009 when it has not gone any refurbishment, so after some consideration decided to say back at the Sunway and was pleased. The whole place has undergone a massive renovation. I checked in to a premier room. The check in process was smooth and fast, the room i would say was very nice, simple yet elegant, way much better than before. The bed was comfy as were the pillows. Breakfast was good too.... All in all i would say the Sunway has improved tremendously and all i would say is to remain relevant the pricing of the room should also be competitive for the area as i feel its a bit too steep for what i paid for compared to my normal business hotel which i stay nowadays. But definitely would not mind coming back again here....

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Balan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 1, 2013 via mobile

The lobby was still under renovation and should be ready by now. All rooms recently renovated. Stayed in one of the suite. Spacious, it is equivalent to 2 rooms. The bathroom looked a bit too basic and the club lounge is a way too small for the crowd. Plenty of shops, banks, restaurants and a shopping mall nearby. Victoria Station restaurant is just across the road.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Muzmazlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 25, 2013

ROOM: Clean and spacious. Lighting is good - this is not a dim room I have experienced in many other hotels.

BREAKFAST: Quite good

LOCATION: This hotel is far from the tourist destinations on the island. However, it is a short walk away from shops and eateries.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank khengsiong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ecommerceshsj, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this review, June 2, 2013
Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya!

Thank you for your valuable time taken to share with us your feedback during your stay with us recently. We are delighted to have met your expectations as we strive for progressive improvements in our service and product.

Thank you for your kind support. We look forward to welcoming you back to Sunway Hotel Seberang Jaya soon.

Thank you.


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
101 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed May 24, 2013

Definite ease to find cheaper and better alternatives within 5km radius ...

Good location for shopping and exhibition venue or perhaps banquet functions ...

Room condition, value for money and service quality are not strengths of this hotel.

Unlikely to visit again by choice preference ...

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristopherK226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ecommerceshsj, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this review, June 2, 2013
Dear Valued Guest,

Greetings from Sunway Hotel Seberang Jaya!

We greatly appreciate your valuable time taken to share with us your feedback during your stay with us and also suggestions for improvement.

Thank you for your kind understanding and we value your support. We look forward to be of service to you again in the near future.

Thank you


The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 15, 2013

Had stayed here for few times already, the last time was last march and it was under renovation. Eventhough, the breakfast was good. We opt to stay here after a hectic day in the island or as a pit stop after travelling far north. And yes, they provide extra bed!

Stayed March 2013, traveled with family
Helpful?
Thank Mama_Piko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunwayHotel_SbrgJaya, Public Relations Manager at Sunway Hotel Seberang Jaya, responded to this review, May 18, 2013
Dear Valued Guest,

Thank you for taking your time to write to us. We are glad to acknowledge that your overall stay had been an enjoyable experience despite the on-going renovation works. We are appreciative of your support and positive feedback. Meanwhile, please be informed that the renovation works are almost approaching the completion stage by May 2013. Upon the full completion, we are confident that your future stay here will be enhanced in terms of comfort, style and our standards of service. We look forward to providing you a memorable staying experience on your future stay with us soon.

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sunway Hotel Seberang Jaya

Property: Sunway Hotel Seberang Jaya
Address: 11 Lebuh Tenggiri | Pusatbandar Seberang Jaya, Perai 13700, Malaysia
Phone Number:
Location: Malaysia > Penang > Seberang Perai District > Perai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Perai
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sunway Hotel Seberang Jaya 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Sunway Hotel Seberang Jaya is strategically located at the intersection of the North-South and East-West highways, and conveniently accessible via a 30 minutes drive from the Penang International Airport and Penang Island's main attractions. Situated in the centre of a vibrant hub, the hotel is within close proximity to the fireflies cruise at Nibong Tebal, which is mother nature's own mesmerising light show, St Anne's church, bird park and many other attractions. Within walking distance from the hotel is Sunway Carnival Shopping Complex with over 160 specialty stores, food and beverage outlets, cineplex and an amusement centre. Located on the upper floors of Sunway Carnival is Sunway Carnival Convention Centre. The largest pillar free convention facility on mainland Penang, offers event planners 20,000 square feet of flexible meeting space, accommodating up to 1,500 guests. ... more   less 
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Also Known As:
Sunway Hotel Prai
Sunway Hotel Seberang Jaya Penang/Perai, Malaysia

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