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“Avoid at all cost”
Review of Naza Hotel

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Naza Hotel
Ranked #71 of 87 Hotels in George Town
Reviewed December 4, 2012

Yes. Do not choose this hotel even if it is free. Why?

Now where do i start....

First, one of the two rooms has no air condition when we entered. Had to wait like two hours before the maintanance came and fixed them.

Second, the water heaters in both room never work at all. Had to call maintanance 8 times for 3 days stay. There could only function for 30min before failed.

Third, the swimming pool was the dirtiest i've seen.

Next, the service was as bad as u can imagine. i asked 2 times before I go on their facebook page about baby cot and the answer was "yes". I reaffirm the staff when I was checking in and called again when I entered the room. In the end, the brought a baby cot without the mattress. When I argued with the reponsible personnel, she stated that baby cot does not include mattress and refuse to apologize.

The free breakfast? Do not even give it a try. It had some of the worst foods you will ever try. Some foods were extremely overcooked and the variety was dreadful.

All and all, the three days I spent there were the worst experience of my life and I will never go again. No one should.

  • Stayed: November 2012, traveled with family
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1  Thank ru40342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 4, 2012

We booked the deluxe room for two nights as the price was rather cheap. Having read the other reviews, I did not have high expectations of the place. Just needed a place to stay while I attended some training nearby at Straits Quay. Requested for a high floor and was given room #1004. Room was quite spacious and clean. Love the sea view and wooden flooring. However, the furniture were rather shabby, curtains worn out with stains and shower doors barely holding up. The aircon compressor unit was really loud (placed outside on the balcony, near the bed) and it drowned out the sounds of the waves below. The hotel was fully booked out the two nights we were there for a company family day trip and noise from the other hotel guests were quite loud. We could hear noises from the public swimming pool next to the hotel as well.

And the bedsheets had a musty smell, which we requested to have changed immediately. Waited for housekeeping and called again after having waited almost an hour. They came immediately after the second call but hesitated in changing the sheets saying it was a fresh and clean piece. Told her to smell it and she said maybe it's the washing liquid they used saying it happens sometimes. She wasn't rude about it and was very efficient in changing the sheets. However, the sheets still had a bit of musty smell after she changed them.

Breakfast was a continental spread which was sufficient as I preferred to eat out and savour the local hawker food instead. The beach is quite clean, less crowded and lack of water sports vendors as compared to the Batu Ferringhi area.

Might think twice about staying here again but will only consider it for the price and location.

Room Tip: Deluxe room is spacious, corner rooms (guest room #1 and #2 on floors with guest rooms) have full se...
See more room tips
  • Stayed: December 2012, traveled as a couple
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Thank doopy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2012

The towel, bed sheets, pillow cases was so old, with stains and holes. The towel was more like a floor mat. I had to wipe myself dry with tissue and hair dryer. I had to bring out one of my clean t shirt to cover the top as pillow case. Furthermore service was bad, we requested for extra towel, their rude response was 1 room 2 towels only. Sound proofing sucks too. And limited parking lots.

  • Stayed: November 2012
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2  Thank Hectorean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 27, 2012 via mobile

I stayed this hotel for 2 nights. Considering the price I paid, I did not have much expectations. The room is not that big with the simple shower and minimum amenities. I usually bring my own travel kits, so it was ok, but those who always use hotel amenities, better bring whole set of your own.
I used the hotel towel for the first night, but it was torn. I could tell that they have been using the same old towels. The room is clean, but the pool is questionable and I decided not to swim there. The room tv is not the flat LCD and old type which is too old fashioned. The breakfast has simple local selections. As the local cheap food place is just across the road, you can have better choice of the food.
TESCO is just 10mins walk from the hotel and you can stock up some snack and drinks.
Overall, it is not a bad hotel, but if you have better budget to enjoy the real resort, you should skip this hotel. Those who need a place to sleep with the sea view, but have limited budget, you can consider this hotel.

  • Stayed: November 2012
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Thank ManngaDua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

My first impression of my room is that it looked tired and shabby. The hook on the bathroom door for instance was missing, and they hadn't bothered to put one back up. In it's place was a mark where it had been ripped off.

Regarding the location, the best thing is the view of the sea, which is beautiful. However, if I were booking a hotel, I'd want to stay in the centre of Georgetown, and not here, which is out on a limb. There's not much to see here, apart from the sea.

I didn't think much of breakfast. The omelette, which they prepare freshly for you, is nice. However, they don't bother closing the lids on the containers, so most the food is lukewarm.

I found the staff to be friendly. Also, the food court outside the hotel is handy.

As I didn't pay for or chose this hotel, I can't comment on value for money. All I can say is that I was a bit disappointed with it.

  • Stayed: November 2012, traveled on business
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1  Thank neilsolaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

Literally that's the worst hotel I have never been. Fresh urine stained toilet seat, yellow linens, vanity doesn't drain the water. They have already changed the room twice for me, feels like I need to sleep in my jeans tonight. I checked the original price was 500+, now it's on sale. I got the price for RM 140. Now i totally understand. I don't think it's worth even RM 40.

  • Stayed: November 2012
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1  Thank Scarlettyellow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012

Stayed in the Family Suite. The room was spacious and very big. It was really comfortable.
The basement car park to the ground floor (reception area) had only stairs. So you have to carry your bags up the stairs. Parking is limited at the carpark and if you are unlucky to hit a conference going on, then you have to park outside in the housing area.
Food at the restaurant was good for the pricing. A lot of variety. However, there was one meal where the white rice was undercooked.
Lift went blackout while we were inside, making it a scary situation as it was pitch darkness. Luckily, it only happened once during my 3 days stay.
Location is very good as there is a food court (Viva) just outside the hotel, making it very convenient to sample the local food.

  • Stayed: October 2012, traveled with friends
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1  Thank eYeLeNe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Naza Hotel

Address: No.555, Jalan CM Hashim | Tanjung Tokong, George Town, Penang Island, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Beach Business Center with Internet Access Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #71 of 87 Hotels in George Town
Price Range: $44 - $87 (Based on Average Rates for a Standard Room)
Number of rooms: 126
Reservation Options:
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Also Known As:
Naza Hotel Georgetown
Naza Hotel Penang/George Town

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