My wife and I stayed in this hotel for three nights in February 2012. We found the staff of every category very polite and helpful. The lobby is spacious and the room is of a reasonable size. But I found the following lacking.
1.The towel hook behind the bathroom door had broken. This could easily be replaced.
2.The shower holder has broken. A bit more difficult to replace but it can be done.
3. The room could do with a bit more light such as a standing lamp next to the chair.
I called the hotel and conveyed my comments which were well received. The HR executive Miss Mazlizah was polite and receptive and said she would convey my comments to the Hotel Manager. Maybe the room I stayed in had the above defects. The hotel should carry out periodical maintenance. My wife and I like the hotel and would not hesitate to stay there again during our next visit to Penang.
- Also Known As:
- Naza Hotel Georgetown
- Naza Hotel Penang/George Town