G Hotel is a great location right across from the water with excellent views from rooms on the front side of the hotel. There are shops and restaurants just behind and beside. There is a great hawker center just a short walk away. The lobby is opulent and elegant. The hotel smells great. The room was big, and I liked having the bed in the center of the room rather than pushed against a wall. The toiletries smelled fantastic. Overall, I was very impressed with the hotel. The staff, who didn't always understand our requests, were still very helpful and worked through until they did understand and were able to help us. I didn't get a chance to see the gym, but the pool looked nice from my room.
Then I walked into the breakfast restaurant. I have uploaded a picture, which I rarely do, because I was in a complete state of shock with what I saw when I entered the restaurant. Every table, not an exaggeration, every table was dirty (see pic). There were no visible staff members in the restaurant when I entered, and I saw about two the entire time I was in the restaurant. I had to move dirty plates off the table I wanted to use and could only hope that the cutlery was clean. The staff I did later see were moving at a glacial pace not really concerned with getting the restaurant back to what it should be. No one ever approached my table or offered any service of any kind. The food wasn't the worst I have ever had but definitely did not reflect the standards of the rest of the hotel. It was the worst breakfast experience I have ever had. To top it off, there were three staff members standing at the front door chatting as I left, including what I can only assume is the manager as he was suited, who smiled and told me to have a good day as I left! Knock off the conversation and get busy! I thought I was being overly sensitive until my colleagues, who had already dined and left by the time I arrived, both brought it up to me separately later in the day. They were equally disappointed.
I will go back, and the hotel is fantastic. But wow do they need to work on the breakfast!
- Official Description (provided by the hotel):
- G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more less
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- Also Known As:
- g Hotel Georgetown
- g Hotel Penang
- G Hotel Gurney Penang/George Town