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“penang tour” 4 of 5 stars
Review of G Hotel Gurney

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G Hotel Gurney
Ranked #15 of 77 Hotels in George Town
Certificate of Excellence
Ballarat, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“penang tour”
4 of 5 stars Reviewed September 20, 2013

Travelled to penang in july this year and stayed at the G hotel the staff where very helpful and went out off there way the instruct you on places of interest the rooms where big and spotless breakfast was included and the spread great they also have a night club inhouse called the g-spot which had some really good bands that intermingled with the guests the pool on the 4th floor was great with a pool bar handy. we stayed for 7 day and would stay again if in penangi

Room Tip: we faced the ocean on the 7 floor
See more room tips
  • Stayed July 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank colin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

Thank you for staying with us. We are delighted to read that you enjoyed your recent stay at G Hotel and will return when you are next in Penang.

We look forward to welcome you back in near future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,430 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Singapore, Singapore
Level Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

We stayed in the executive rooms, so in terms of room size and comfort, it was good. Unfortunately the swimming pool was closed for some emergency repairs and the room had no bathtub for the kids to play.

Location of the hotel was excellent, just beside the big shopping mall and the hawker food stalls were also within walking distance.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gkc1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 29, 2013
Dear Guest,

Thank you for taking the time to post your review regarding your stay in our hotel. We are always glad to hear from our guests.

Unfortunately the pool had an unexpected leak and we therefore had no alternative but to close the pool for these emergency repairs. As this was an unexpected event, we placed a notice in our guest rooms and also updated our website with the information which did of course still cause inconvenience to our guests which we sincerely apologise for. We had stated it would take 2 weeks to ensure we covered the timeframe, however we have been able to complete the work in less than 10 days and the pool is now fully operational.

Please be informed that our Deluxe Rooms and Suites do have a bathtubs which we will be more than happy to arrange for your next visit should you require.

Once again, we look forward to welcome you back in the future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hongkong, china.
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed September 18, 2013

If you prefer a spa hotel, go to Batu Ferringi,
otherwise this hotel in my opinion is second to none
in terms of location,neighbourhood and amenities.
It abuts the new and upmarket Guerney Plaza and
then the Guerney Drive Hawker Centre. Rooms are huge
but lacking coziness (we had Room 620, a corner one).
Free wi-fi is provided which is a blessing. Breakfast
selection was not too much but adequate with fresh
squeezed fruit juices. Concierge were helpful, cheerful
and efficient. Unfortunately other staff did not seem to
possess the same awareness; their service was pleasant
but rather slow. The swimming pool area is excellent but
service lacking. Changing room facilities was really a
shame and no way to match the hardwares.This lack of
efficient detailing is obvious, especially in our bathroom.
All in all, it was a pleasant stay and great value for money.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank theodoric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed September 13, 2013 via mobile

Booked a room at G hotel using hotels.com. It is one of the more pricey hotels in Penang, and having read positive reviews on trip advisor, we decided to do a family trip here.

The hotel lobby is clean and spacious but check-in was frustrating as the counter lady was out of sorts and less than friendly. In addition, although we have requested before arrival for adjacent/or at least same floor rooms, we were not given a reply from hotel, and our rooms were on two different floors. This was made more annoying when we couldn't access each other's floor to chill out together.

Room was pretty big and adequately cosy, and we did have a decent rest for our stay. However, a few other things annoyed us: umbrellas from concierge was flimsy and tattered.
We were locked out of the Internet even before we checked out of the hotel.

We had definitely hoped for a better experience from this hotel.

  • Stayed September 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank A-geok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 17, 2013
Dear Guest,

First and foremost, I would like to extend my sincere apologies on the less than satisfactory experience that you encountered during your recent stay.

Please rest assured that I have shared your feedback with our team and appropriate action has been taken to ensure the same inconvenience will not re-occurring in the future.

Once again, thank you for your valuable feedback and we look forward to welcoming you back in the future to show the usual high level of service delivered at G Hotel.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed September 11, 2013

G is new with impressive welcoming of giving arriving guests ice creams to cool off from the hot weather. The standard room was modern and clean with a very nice view of the sea. Everything in the minibar was free (or already included in room charges) that includes some can drinks and kitkats.

Located next to the shopping mall. Convenient to get food and retail therapy. The famous Gurney Drive Food Centre is within 5 mins walk, just turn left from hotel (facing the sea). Turn right in the opposite will lead you to more food choices.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank miniacorns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 17, 2013
Dear Guest,

Thank you for your feedback and I am glad to hear that you have a pleasant visit to our property.

Hope to welcome you back in the near future so you can sample our new and delicious upcoming ice creams flavours.

Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
65 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 10, 2013

A very modern, chic and well located hotel. Right next to an up-market shopping mall and a short walk to a hawker centre. Besides which it is located along Penang's Gurney Drive which is always bustling in the evening. Its location is good as it is not right smack in the middle of town but is easily accessible by taxi.

This hotel is good for shoppers and foodies BUT not for beach-loving people. Beach lovers shoudl go to Batu Ferringhi.

Room Tip: Choose those which faces the sea front.
See more room tips
  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank rhclim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 17, 2013
Dear Guest,

Thank you for the review and we are glad to know that you enjoy your stay with us.

We look forward to welcoming you back in the not too distant future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed September 10, 2013

A really excellent hotel! Chic lobby and very spacious. Very friendly hotel staff - from the airport pick-up .... and it never ends! I got a room on the top floor, bed with pillas in the middle of the room. It was a bit strange when I entered the room, but it took one second to adjust to it. The room's very spacious, clean, and stylish. Location of G Hotel is also pretty good. A new mall just next to it. And about 5 minutes walking distance, a local hawker stand area. George Town is just about 15 minutes away. I'd love to give the spa a try but didn't have the time, maybe next time!!

Room Tip: Get one with seaview.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Yaminator426
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, September 17, 2013
Dear Guest,

Thank you for taking your time and share your feedback on Tripadvisor.

It was great to hear our team provided friendly service and you enjoyed your stay. I have shared your kind words with our team to let them know their efforts are appreciated.

Once again, thank you for your valuable feedback and we look forward to welcoming you back in the future.

Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about G Hotel Gurney

Property: G Hotel Gurney
Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#6 Family Hotel in George Town
#6 Luxury Hotel in George Town
#7 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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