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“Nice Room BAD experience”
Review of G Hotel Gurney

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G Hotel Gurney
Ranked #15 of 84 Hotels in George Town
Certificate of Excellence
Jurong, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Room BAD experience”
Reviewed June 16, 2013

Things went really wrong right when we arrive.

The airport transfer we requested did not turn up, when we asked, we were told to take our own cab over and if we want to complaint, we can just write in an email. (I did right away on the way there, but till date, no reply from them)

When we reach to the hotel, we went to the counter (I was very frustrated) I asked the front desk about it but what I got in return is them pushing blames.

During then was about 1.30pm - 1.45pm, we are not allowed to check in as they said C/I is strictly after 2pm.

I double confirm with them that at 2pm we are able to get our keys and they said yes.

As I was so furious, once the clock strikes 2pm, I went to the counter to demand for keys and they said they will check for me. And ask me to continue waiting.

I waited till 2.15pm but still no one approach. So, I went back to the counter to demand for my room again but I still do not get any rooms. All the way till 2.45 I think before I got 1 room. ( I booked for 2 rooms ).

Place our luggage in the room and went out.

No doubt the room is good. But this is the worse experience I had overseas. totally not acceptable and good rooms can't make up for it.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lil_Happiness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, June 28, 2013
Dear guest,

First of foremost, I was sorry to learn of your concerns regarding your recent stay at the hotel and at the outset, would like to offer my sincere apologies for the disappointment you have expressed.

We are fortunate to run at high occupancy levels which does at times slow the check in process, however your experience is certainly not acceptable. I trust you will accept that the difficulties are certainly not reflective of our usual standards and please rest assured that the issues raised have been investigated and appropriate action has been taken to prevent the same incident re-occurring in the future.

Thank you for giving me this opportunity to explain and apologise and I do hope you will choose to stay with us again.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (295)
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English first
Melbourne, Australia
Level Contributor
186 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed June 16, 2013

Penang has a good reputation as a beach holiday, but that view is rather one sided as there is so much more to the island than a few beaches. The little island of Penang in Malaysia offers a wonderful combination holiday in a great little town of George Town and then a beach holiday. We arrived from KL flying from Subang airport, that offers a great alternative to the big KLIA and a much better location. An easy 1 hour flight and you arrive and within another hour we had arrived at the super trendy G Hotel, located on the famed Gurney Drive, by the bay of George Town.
The lovely lobby expands through the hotel towards the bar and cafe and out into the almost "village square" area. The check-in was a breeze and we soon arrived into our excellent and spacious room. After a busy day we chose to freshen up with a swim in the pool, and wow what a pool, and then had a simple dinner in the cafe. After a nightcap around the village square we slept well, getting ready for a few fun filled days. Breakfast in the lobby cafe was good, a nice spread with friendly service and off we then went to explore.......a few hours or 3 later we arrived back and chose to relax by the pool, where the little bar provided a great alternative to a late lunch. As evening drew near we opted to test our fitness levels in the beautiful gym, that has views over the bay and gave us a great incentive to work out.
The gym says allot about the hotel, well thought out and a real pleasure to work out in. From the Club floor that serves up a nice spread of evening drinks to the general facilities the G Hotel is perfect if you want to be close to the city, but not in the city! The shopping next door in the mall is good and overall you feel very relaxed after a few days before heading back to the busy city of KL, or even better maybe take a few days at one of Penang's beach resorts.........that will be for my next visit! Enjoy.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JohnTGN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
98 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed June 15, 2013

The design is futuristic. Location is great as it is within walking distance to mall and hawkers. The sea view is great! Stroll along the beach after dinner is good if the weather is not too humid. Would recommend this to others.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Allantanbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 15, 2013

We are a family of 4 with 2 kids.
We were in Penang for 5 days in June. We stayed one nite at G-hotel executive seaview room with extra bed, after staying 3 nites at Golden Sand Resort.
Room was clean and big, and kids were happy to see the minibar complimentary drinks and kit kat chocolates. Bed was comfy and pillow hardness just nice.
Singapore-style upscale Gurney Plaza is just beside and Gurney hawker cente a stone's throw away. Penang laksa n lok lok were nice.
Hotel is about 15min drive from city centre. It cost about RM$15 by taxi to get there. One thing to note is taxis in Penang are not meter based.
One remark is that the shower head was wall-mounted and could not be removed.
Overall, we had a pleasant stay

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CherylGC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
107 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed June 10, 2013 via mobile

G Hotel is a stylish and modern hotel located beside a shopping mall and an outdoor hawker centre.

Lobby is big and spacious. A free scoop of ice cream is served while your checkin is processed. Rooms are big with 2 beds. Excellent pool and nice Japanese restaurant. Buffet breakfast is great with wide variety.

Truly value for money and great service!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahber79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso County, Colorado
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed June 9, 2013

The g Hotel is a rare combination - a stylish comtemporary hotel with a sense of humour. It always has other features travelers appreciate, such as free wifi, a pool, spacious rooms and a cool lobby. The beds are great, big and with a foam topper so if there's two of you no one ends up wedged between the mattresses.
The staff are very friendly, and if you need to do any shopping, Gurney Plaza is right next door. Plus, they give you a welcome ice cream when you arrive, and the non-alcoholic minibar is free. Location-wise, you are right on Gurney Drive with all its restaurants, and a ten-minute walk from Pilau Tikus and its shops. The Indonesian consulate is very close by if you need to arrange a visa too.
For business, or just busy travelers, the Executive Floor has a great lounge with good coffee, computers and cocktails at 6pm.
Highly recommended.

Room Tip: There are three types of views - sea, city and pool. Sea views are the most sought after.
See more room tips
  • Stayed May 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotanditchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 8, 2013

Stayed at this hotel for a night with my family. Took the family room,which was pleasantly spacious and Clean. Two large double beds in interconnecting rooms, small kitchen with minibar and washing machine(very convenient when you have a messy toddler ).
Upon arrival we were given free ice cream and drinks. We were told that the minibar was complementary. The pool was large, gym had well maintained facilities, however no children facilities probably because it is a business hotel.
Staff were friendly, breakfast was delicious and the hotel was right next to a mall, which was great to have dinner or a quick shop.
Overall, wonderful hotel with great decor and well trained staff. Will definitely go back and definitely recommend others.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gaiaacc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about G Hotel Gurney

Property: G Hotel Gurney
Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#4 Luxury Hotel in George Town
#6 Family Hotel in George Town
#7 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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