Things went really wrong right when we arrive.
The airport transfer we requested did not turn up, when we asked, we were told to take our own cab over and if we want to complaint, we can just write in an email. (I did right away on the way there, but till date, no reply from them)
When we reach to the hotel, we went to the counter (I was very frustrated) I asked the front desk about it but what I got in return is them pushing blames.
During then was about 1.30pm - 1.45pm, we are not allowed to check in as they said C/I is strictly after 2pm.
I double confirm with them that at 2pm we are able to get our keys and they said yes.
As I was so furious, once the clock strikes 2pm, I went to the counter to demand for keys and they said they will check for me. And ask me to continue waiting.
I waited till 2.15pm but still no one approach. So, I went back to the counter to demand for my room again but I still do not get any rooms. All the way till 2.45 I think before I got 1 room. ( I booked for 2 rooms ).
Place our luggage in the room and went out.
No doubt the room is good. But this is the worse experience I had overseas. totally not acceptable and good rooms can't make up for it.
- Official Description (provided by the hotel):
- G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Asiatravel.com Holdings, Booking.com, Hotwire, Travelocity, TripOnline SA, Cancelon, HotelQuickly and HRS so you can book your G Hotel Gurney reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- g Hotel Georgetown
- g Hotel Penang
- G Hotel Gurney Penang/George Town