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“G Hotel is the place to stay, if not working in Byan Lepas”
Review of G Hotel Gurney

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G Hotel Gurney
Ranked #15 of 84 Hotels in George Town
Certificate of Excellence
Bangkok, Thailand
Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“G Hotel is the place to stay, if not working in Byan Lepas”
Reviewed April 27, 2013

This is one of my favorite hotels in Penang. However, they have been resting on their laurels a bit recently. This hotel is almost always sold out, so no need to make any changes is the opinion I am forming. The rooms are large and spacious, but honestly the styling is rather drab. When you compare to the gorgeous lobby, you will see what I mean. The location is great, if you are not commuting back and forth to Beyan Lepas for work everyday. If I had one complaint it is they have downgraded their internet services. Last year, the G had blazing fast internet which is quite essential these days for the business traveler, but now I can't even get 1 Mps. I have spoken with several members of the staff who have confirmed many complaints from other customers about the loss of speed. Beds are quite hard, personally I like this but not everybody will. I have stayed in nearly every level. Executive floors are the best, but priced accordingly. The pool and gym are great! The gym is one of the better ones around if not the best at any hotel in Penang. Being next door to Gurney Plaza is a big plus. You have a multitude of choices to eat outside of the hotel. It is also a short walk down Gurney Drive to Paragon which has even more restaraunts. The famous Penang Hawker stalls are a five minute walk away. Laundry is expensive, so better find the place across the street from McDonald's at the round-a-bout. Shower is a bit dated, but has good water pressure. There is no tub in most of the rooms. Sea view rooms are quite nice and I would reccomend them. The TV selection is lacking as other lesser hotels in Penang have a better selection. There is no HBO, AXN, or Discovery Channel, no excuse for this in a hotel this nice. Some corporate penny pincher trying to save pennies to loose dollars on picky business travelers such as myself. Keep in mind I stay in a hotel room 350+ nights a year for the last 3 years. The club with the great name (G-Spot) is also lacking. They despirately need to change the theme. It is usually empty, even though there are 100's to 1000's of people right outside at Gurney Plaza outside strip. The breakfast buffet is one of the best in Penang as well. Great selection and high quality of food. All in all, pretty nice, but always room for improvement.

Room Tip: Seaview rooms are much better than city or hill view.
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  • Stayed April 2013, traveled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank RUG8RB8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
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Traveler tips help you choose the right room.   Room tips (293)
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Sydney
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 24, 2013

nice location next to gurney mall and 250 metres or so walking distance to the famous hawker stalls which opens every night and usually packed with a lot of locals and tourists. The hotel looks quite impressive at 1st due to the nice deco of the lobby area but room is a bit of a let down on deco. Bathroom only has a shower and no bath. Laundry can be done down the road, exit to the left of the hotel along the shore when you hit 1st set of lights (at Mcdonalds) cross the road to the right and you will see a laundry/dry cleaning place a couple of shops down next to a small hotel. 3-4 RM for a KG worth of clothes, wash and folded. Bus stops are also located near this laundry shop as well. Right opposite the laundry next to the fire station you can catch the local bus which goes to the Batu Ferringi (beach area) or you can catch the 101/102 to Georgetown (old town) area right outside the laundry shop. Otherwise taxis are always plentiful around hotel and the mall

  • Stayed April 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank MadCowAu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, May 12, 2013
Dear Guest,

I would like to thank you for taking the time to share your opinion with us. Your feedback is highly appreciated because guest satisfaction and comfort are our first priority.

We are very pleased to hear that you found our hotel location is strategy and convenience one. However I was disappointed to learn that you found our room to be less than your expectation. We will be undertaking a room refurbishment program in the coming year.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the near future.


Kind regards,

Michael Hanratty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
145 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed April 23, 2013

Perfect location for food lover and shopper, Gurney Drive just right in front and the shopping center just next to the hotel. Everything just around the corner, morden decor, room is big and comfortable. I booked the spa package from the hotel which is good.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ngsiewcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 21, 2013

Arrived in G Hotel for a one night and the hotel is so stylish. The check in was smooth even need to wait for a while. The staff at front office are very attentive the guest needs as well I would think it is not a good idea to serve icecream for late check ins.

The rooms are excellent and confortable. Infact i felt just being in room. So comfy and WOW experience. It was short trip and was not able to excess any other facilities or entertainment. which I believe it will be awesome.

Great location, great place and great hotel. It is like one stop center for everything.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Eenilan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 17, 2013

Very centrally located walking distance to food courts, shopping malls and restaurants makes it very convenient for guests. Once considered hip and trendy, it looks a bit tired. However, the lounge and chill out music piping through the speakers in the lobby and common area was nice. Staff that attended to my check-in had an attitude. Lack of smile and unfriendly. I had the highest floor room which was generous in size and two large windows that allows a lot of natural lighting in the day time. Bed was comfortable and plush. Hotel's toiletries are from Aigner which was a plus point.

Room Tip: Choose rooms facing the sea
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, May 1, 2013
Dear Guest,

First and foremost, I would like to thank you for choosing G Hotel as your preferred hotel when staying in Penang and I truly appreciate you taking the time to share your feedback on Tripadvisor.

Your kind praise on our location, room, bed and toiletries are greatly appreciated and we look forward to the opportunity to once again, maked your stay with us an exceptional one.

At the same time I regret to learn that you found a few of our staff unfriendly. Normally our service is exceptional and the difficulties you experienced are not a fair reflection of our usual high standard of customer care. Our Room Division Manager will establish a retraining course in Customer Service to prevent any future incidents.

Once again, thank you for your valuable feedback which is highly appreciated. We will always welcome the opportunity to be of service.


Kind regards,

Michael Hanratty
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
104 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 17, 2013

Pros: Great location (on Gurney Drive facing the water, 1 min walk from the famous Gurney hawker centre), new and modern decor (30+ foot ceilings in the very grand lobby), the room was decent sized, clean and had great decor, friendly, warm & professional staff, this is the first hotel I've seen that offers 3-4 pillow choices (they have my favourite neck pillows!!!), the "Do Not Disturb" and "Clean My Room" signs are activated by buttons on the wall (instead of cardboard signs on the door knob), free bikes to use, has pool and gym facilities and lots of hip restaurants inside the hotel.

Cons: Electronic devices (phone, camera) cannot be charged when you leave the room (all power in the room switches off if the hotel card is pulled out) - I've never seen this at other hotels. For the special pillows, they only allow 1 per room - if you have 2 guests in the room, why would you only allow 1 guest to sleep well? To me, this is a great idea ruined by a bad policy.

There was a problem when we checked in and it was handled well by the check-in staff. We requested a double bed for the whole trip, but none was available for our first night (for the type of room we paid for), so we were offered 2 single beds for the first night. We were not OK with this and after a light discussion, we were upgraded to an executive room (with a double bed of course) for the whole trip.

Overall, we had a really positive experience at this hotel and I would definitely recommend it to anyone visiting Penang.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Candy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, April 26, 2013
Dear Guest,

First of all, we would like to thank you for taking the time to share your constructive feedback regarding your recent stay with us.

We appreciate your kind understanding that due to our efforts of conserving energy, once a key card has been removed from the energy saving card slot, the electricity will be cut off which is common practise in many other hotels throughout the world.

I was pleased to learn that overall you enjoyed your stay and we look forward to welcoming you back in the near future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 17, 2013

This hotel is a good 20 minute drive from the airport. The staff across the hotel; reception,restaurant,house keeping, and bar, are all very attentive and friendly.

I especially like the large downstairs bar, and spaciousness of the hotel in general.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chrisneville04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PenangGHotel, General Manager at G Hotel Gurney, responded to this review, April 22, 2013
Dear Guest,

I would like to thank you for taking the time to share your opinion with us. Your feedback is highly appreciated because guest satisfaction and comfort are our first priority.

I was delighted to learn that your stay with us was enjoyable and our staff provided great service throughout your stay. Your comments have been shared with our team, to let them know that their efforts to provide quality service are being appreciated.

Once again, thank you for your valuable feedback and we hope to have the opportunity personally to welcome you back to the hotel in the near future.


Kind regards,

Michael Hanratty
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about G Hotel Gurney

Property: G Hotel Gurney
Address: 168A Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in George Town
#4 Luxury Hotel in George Town
#6 Family Hotel in George Town
#7 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — G Hotel Gurney 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
G Hotel is your urban thirst quenching oasis, prime for both discerning business and leisure travellers. Grand as it can be, the entrance lobby itself speaks volumes of the exclusivity of what lies within. Furnished with contemporary designs like the iconic Spoon Chair by Kartell, Felt Chair by Capellini and Shell Chair by Hansen, douse your senses with visual elegance and ergonomic comfort aimed at turning even the simplest act of waiting into a unique one. Rich in modern contemporary architecture and opulent interior designs, the 312-room hotel evokes a sense of grandeur, one which is left for you to experience. ... more   less 
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Also Known As:
g Hotel Georgetown
g Hotel Penang
G Hotel Gurney Penang/George Town

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