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“Big Rooms, Average service”

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Bayview Hotel Georgetown Penang
Ranked #26 of 85 Hotels in George Town
Reviewed October 28, 2013

Stayed here many times but they don't remember you except for 1 or 2 senior staff if they are on duty. Keep asking for your IDs to register even though details are in the computer system.
Liked the rooms, spacious bathrooms, clean & comfortable bed.
Parking is inconvenient, you need to take another lift to get to the main hotel. Breakfast is average so I skip it most of the time.

Room Tip: Get higher floors and ask for near the lifts otherwise you have to walk a long way
  • Stayed: July 2013, traveled on business
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Thank Nayong18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 30, 2013

Dear Nayong18,

Greetings from Bayview Hotel Georgetown Penang.

Please allow me to apologize for the poor guest recognition from my staff. I will look into this and ensure that we improve in this guest service area.

I am glad that your overall stay was pleasant.

I thank you for your support and hope that you will continue to stay with us.

Kind regards
Lawrence Perera
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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606 - 612 of 1,299 reviews

Reviewed October 27, 2013

Stayed only 1 nite for biking around Penang. Pleasant 3~4 star hotel, Clean, pleasant & convenient location (about 1.5 km to Gurney Drive & less than 500m walk to GeorgeTown World Heritage site). Hotel is just next to the Cheong Fatt Tze Mansion. Plenty of parking lots for hotel guest. Good value for money and I got a free upgrade to a bigger room.

  • Stayed: October 2013, traveled solo
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Thank JoeKwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 30, 2013

Dear JoeKwan,

Greetings from Bayview Hotel Georgetown Penang.

Thank you for this nice review and I am glad that you had a pleasant experience and a nice stay with us.

We hope to welcome you back again soon.

Thank you.

Kind regards
Lawrence Perera
Hotel Manager

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Reviewed October 26, 2013

We only stayed at the Bayview for a night however it was an excellent stay. The room was spacious, nicely decorated and tidy, the staff were friendly and helpful, and the breakfast buffet had a huge selection.

  • Stayed: October 2013, traveled as a couple
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Thank JohnGrahamUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 27, 2013

Dear JohnGrahamUK,

Greetings from Bayview Hotel Georgetown Penang.

Thank you for this excellent review and for giving us a 5/5 score.

I am happy that you had a wonderful experience staying with us from the nice & spacious room to the friendly & helpful staff and finally to the huge selection at the buffet breakfast.

It was a pleasure having you stay with us and we hope that you will stay longer with us the next time.

Thank you.

Kind regards
Lawrence Perera
Hotel Manager

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Reviewed October 24, 2013

Stayed here for 3 nights in March and had a very good stay. Room was spacious and very comfortable. It is an older hotel but the location is good for exploring Georgetown and rest of the island. Would stay again as value for money is very good.

  • Stayed: March 2013, traveled with family
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Thank FreedaMagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 27, 2013

Dear FreedaMagic,

Greetings from Bayview Hotel Georgetown Penang.

Thank you for the nice and lovely review of your stay with us in March 2013.

I am glad that you found our rooms nice, comfortable & spacious with our fantastic location to explore Georgetown.

We hope to welcome you back again soon.

Thank you.

Kind regards
Lawrence Perera
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

Stayed recently in Bayview Georgetown, together with my 2 colleague for 2 nights (21/10 n 22/10, check in 6.00pm) in room 605,606 and 607. Since we are walk in customer, we don't expect something special from the check in counters. Many thanks to the front desk oficer for upgrading our room with a goverment rate.
The rooms were spacious, clean and had a great view. The other service team members had also been pleasant and helpful.
But the management to need to replace the matress. It was very hard and flat. Uncomfortable and pain to guest especially with back pain.

  • Stayed: October 2013, traveled solo
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Thank faredalias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 27, 2013

Dear faredalias,

Greetings from Bayview Hotel Georgetown Penang.

Thank you for your nice and lovely review and I am glad that you received a pleasant experience at the Front Desk with a nice spacious, clean and fantastic view from your room.

I have taken note of your comments on the mattress and I would like to inform you that the mattresses are all pretty new...just changed in early 2012. Also the mattress that we bought are from King Koil Chiro-Tech Coil Series which is a recommended mattress for back problems. We do have a top lay that we can add in should guest want a softer bed. This is subject to request and my housekeeping team will make the necessary adjustments.

Thank you for staying with us and we hope to welcome you back again soon.

Kind regards
Lawrence Perera
Hotel Manager

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Reviewed October 24, 2013

I was there in December2012, I booked on mid September 2012 and was issued booking itinerary via email.

Arrived Penang and Bayview Hotel at 9.00 a.m and register with the front desk at that time. Told by the front person everthing has been reserved and I even secured the booking through credit card (that was what the hotel promised, guarantee booking only with credit card).

Doing some leisure activity and island touring the day with the family. Then, at the time of check-in at 10.30pm we were told that there was no room reserved. We were shocked!!

My wife got mad and asked the manager on duty to be presented to us, explain and provide us with room since we already secure the booking using credit card in the morning. I think may be the system or the front person need more training on booking system coz the manger was able to track our booking when he logged on using his account.

But our time was lost for over half an hour to 45 minutes because of the hitch in the booking system. Pity our two kids , they had to wait in exhaustion..

However the manager was quick to save the day/night, but left me wondering, what on earth is going on between the front clerk and manager booking IT system?that almost wrecked havoc if we didn't get our room that night?

Things goes smoothly after that, the manager even ask the security guard to bring our luggage upstairs-normally this is a bellboy job, maybe they try to compensate for mistake made earlier, and this also cool us down - afterall we did gave the security guard a bit of tips..

Breakfast was great, many variety of breakfast menu and the ID and cafe setting was very cozy.

Also we did get the bay view room where we could enjoy the early morning view, beautifully overlooking the Penang Bridge and Starits of Malacca, breathtaking view (that was the view we demanded and confirm by the itinerary booking)

Our kids were also woke up early from bed just to accompanied us to experience morning view of the Malacca Straits at 6.20a.m

Everything was good except the hitch at the front desk experience that night..

  • Stayed: December 2012, traveled with family
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Thank admeenjbdh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 27, 2013

Dear admeenjbdh,

Greetings from Bayview Hotel Georgetown Penang.

First and foremost, please allow me to sincerely apologize for the poor impression and service inefficiency that you had experience at the front desk on your previous stay with us in 2012. I am glad that the Duty Manager managed to resolve the situation fast and there after your stay with us was without any further hitches.

Thank you very much for your compliments on the view from your room as well as the buffet breakfast served which I will convey your comments to the Kitchen Department.

Thank you for staying with us and we hope to welcome you back again to Bayview Georgetown again this year. Do drop me a line and I will ensure you a nice room with a view and no more "hiccups" this time.

Kind regards
Lawrence Perera
Hotel Manager

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Reviewed October 21, 2013

Stayed from 16-20 October 2013. Pleasant welcome on check-in. Staff were well trained and polite. Hotel Manager, Mr. Lawrence Perera, exudes passion in well being of ensuring my stay was comfortable. This must have infectiously spread to all his staff who provided great service all the way. Good location. Good room. Great service. Thanks to ALL. Will be back.

  • Stayed: October 2013, traveled on business
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2  Thank Teh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bhgpg, General Manager at Bayview Hotel Georgetown Penang, responded to this reviewResponded October 22, 2013

Dear Teh L,

Greetings from Bayview Hotel Georgetown Penang.

Thank you for this excellent review and for giving us a 5/5 score. I am happy that everything went well with your stay and that all my staff had exceeded your expectations.

I thank you for your endorsement & support and we all look forward to welcoing you back to Bayview Georgetown Penang again soon.

Thank you.

Kind regards
Lawrence Perera
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bayview Hotel Georgetown Penang

Address: Bayview Hotel Georgetown Penang 25A Lebuh Farquhar, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in George Town
#10 Luxury Hotel in George Town
Price Range: $49 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bayview Hotel Georgetown Penang 4*
Number of rooms: 333
Official Description (provided by the hotel):
An award winning hotel for business or leisure. Hotel accommodation, food & beverage services, meeting facilities, banquet function. BAYVIEW HOTEL GEORGETOWN PENANG actively pursues opportunities to provide customer with creative, flexible and value-added promotions which meet your evolving needs in today's travel budget. ... more   less 
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Also Known As:
Bayview Hotel Georgetown Penang George Town

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