The building complex looks terribly old and poorly maintained although bits of it have been refurbished. For shopping, there are many other better malls nearby such as First Avenue which is connected to Komtar via a covered bridge-link over the road.
We first went on a Saturday after reading about its viewing deck in a travel brochure. Found out that it is only open Mondays to Fridays. You get tickets at the information counter at the "entrance" on the lowest floor (where the Maybank is). RM3 for Malaysians and RM5 for foreigners. A girl then showed us to 2 rather quick lifts that went up to the 60th floor.
The viewing deck was in a sad condition and terribly run-down. The air-conditioning didn't seem to be working; it was warm and stuffy and I was sweating. However, the views of Georgetown and its surroundings must be the best you can get on the island. There were actually 2 viewing areas which were separated by a passageway through the lift-area. The toilet facilities were again outdated but they appeared clean and were still functioning. There was only one staff visible on the entire level and he was manning the little shop.
Would have given this attraction an "excellent" rating if it was in a much better condition.