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“new, modern hotel”

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Hotel Sentral Georgetown
Ranked #45 of 88 Hotels in George Town
Reviewed January 20, 2014

the hotel seems to be new or renovated.
the rooms are very clean and modern furnished.
the staff was very friendly and helpful. there is even parking availability if you travel with your own car.
with a taxi you are very quickly everywhere.

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Zwinky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 20, 2014

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you and your friends.

We sincerely thank you for choosing us as your preferred choice of stay and am looking forward to the opportunity to welcome you back again on your next trip.

Thank you and best regards.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 - 196 of 414 reviews

Reviewed January 19, 2014

The location is wonderful for sightseeing on feet, it locates near the heritage area. There are several tourist attractions around. Within the walking distance, one can easily travel through George Town.
The other location is at the sea side, but out of the town indeed. If one intends to stay in the proximity of historical heritage, do not choose this one.
The one at the sea side is currently under refurbishment, though minor.

Stayed: January 2014, traveled with friends
Thank QiuMingda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 20, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you and your friends.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2014

Stayed for a night here. It is situated across the street from Sunway Hotel Georgetown.
Overall, we encountered no problem and slept soundly.

Pros:
i) New hotel, only 6 floors. The 6th floor is for their function rooms I think
ii) Clean room & bathroom
iii) Flat screen tv, clear channels
iv) Centrally located, near hawker street, Komtar bus terminal, Prangin Mall
v) Very strong WiFi even though we stayed at 5th floor
vi) Had no problem to extend our stay until 1pm

Cons:
i) No view, well we only paid RM145 per night through Agoda, so it was expected.
ii) The floor in front of sink area is splashed when you take a shower, the glass separator only keeps the toilet seat dry -_-"

  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jenn1e_L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 21, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean, comfortable room and satisfied with the hotel location. Hotel Sentral is conveniently located next to Jalan Macalister, where you can easily access to all the famous local foods and the major shopping malls.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you and your friends back on your next trip.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2014 via mobile

good:
+ clean rooms, beds, service
+ location (good hawker food nearby)

bad:
- value for money

annoying:
-- internet was not available, a full house is no excuse in that price range -> had to move to nearby 'pedal inn guesthouse' (note: this is rhe place to get good coffee)
-- noise1: i am not interested in the walkie talkie conversations of the staff while i'm still sleeping
-- noise 2: the building has been under renovation during our stay - sustaining construction work noise at day time
-- mysterious flashing lights that came from the lamps ever minute during night

sorry but i can not recommend to stay there!

Stayed: January 2014, traveled as a couple
1  Thank Roland F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 20, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown Penang!

Thank you for your time taken to share your experiences with other Tripadvisor visitor about your recent stay with us.

We deeply regret to hear that your stay with us was unpleasant. Please rest assured that your feedback is taken seriously and steps to address the issue has been discussed at length with the team.

We hope this have not marred your future stay with us and look forward to welcoming you back on your next trip.



Thank you and best regards.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014

Room: Simple. Amenities you needed are there. Size of the room is alright. Downside is you should expect noises when someone walking on the corridor.

Location: Close to Komtar Bus Terminal which I find it really helpful. Can easily take bus to tour around Penang Island.... local food stalls are only nearby

Overall, it's pretty alright. Stay here if you are budget conscious. Then you have breakfast with the room together. Simple breakfast but just enough

  • Stayed: December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank BenJieMing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 6, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you and your friends.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

The room is clean & the service is good but what annoys me is the view. It faces directly to another wall. Made me feel a little claustrophobic but closing the curtain fixed it. It is strategic located to some of the attractions & there's many good food around within walking distance. The breakfast buffet is so-so. Not many parking bays in front of the hotel but they have an empty land opposite for you to park. It is dark but they have 24 hours security guard looking over the place. My hubby doesn't want to park at the empty land opposite & the guard was kind enough to 'book' the parking bay in front of the hotel when one of the car left & quickly asked my hubby to park there. Overall it was a good stay.

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank vivienzeru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 5, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean, comfortable room and satisfied with the hotel location. Hotel Sentral is conveniently located next to Jalan Macalister, where you can easily access to all the famous local foods and the major shopping malls.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014 via mobile

It's supposedly "new" but it's really more like a renovated place in an old building. We stayed on the fifth floor in the room closest to the elevator and the road outside. This made it difficult to sleep due to the noise of the elevator and the karaoke across the road. Thankfully they stopped singing by midnight. Make sure you get a room as far back from the road and elevator as possible.

The room itself was very small. The bathroom was especially cramped and poorly designed with the door getting in the way of the sink and toilet. Despite the odd bit of mold, it was generally quite clean. The beds were a bit hard as well. All in all though, everything worked.

Service could be better. It took almost 15 minutes just to get a taxi organised to go out. On the contrary, they allowed an extra 30 minutes to check out on request despite the place being full.

Location wise, it's not too bad with 1st Avenue mall less than 10 min walk away. Other malls such as Gurney Plaza and Queensbay Mall require a short taxi ride. The latter takes 20 minutes and costs about RM35 one way. Taxi ride from the airport costs RM45. Turn right once you exit the arrivals hall to get a prepaid taxi coupon.

It's a decent budget hotel that does the trick, albeit a little cramped and noisy.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Superted84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded January 5, 2014

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you.

We sincerely thank you for choosing us as your preferred choice of stay and am looking forward to the opportunity to welcome you back again on your next trip.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12 Lorong Kinta, George Town, Penang Island 10400, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #45 of 88 Hotels in George Town
Price Range: $35 - $64 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
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Also Known As:
Hotel Sentral Georgetown Penang/George Town

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