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Hotel Sentral Georgetown
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Reviews (421)
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221 - 226 of 421 reviews
Reviewed October 15, 2013 via mobile

We had really bad experience with them, we are a group and one of the room has a broken lock and also there is several blood stink on the bed cover, it's really disgusting. I went to complain and they only offer to change a room other than any other kind of compensation, it's really not considerate service and we are really shocked about the blood stink. Really recommend not to stay here.

Stayed: October 2013
1  Thank Lan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded November 13, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral, Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It was very disturbing to learn that your stay was unpleasant and would like to extend my sincere apology for any inconvenience that you may have experiences as a result of our service shortfalls.

Please rest assured that your feedback is taken seriously and steps to address the issue has been discussed at length with the team.

We hope this have not marred your future stay with us and look forward to welcoming you back on your next trip.

Thank you and best regards.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013

Check in on first week October 2013, handled by a nice 20plus specky fair chubby Eurasian Penang boy ( unfortunately forgotten his name). Went there around 11am even though knowing from website ( Expedia.com) that official check in time was 2pm; was politely told the room was not ready. Instead of waiting, placed my luggage with the hotel which was cheerfully handled by the bell boy, Mr Rizal. When I was asking for a plastic bag to hold my iPad from Rizal, another staff came from behind to quickly assist in getting a bag for me. ( did not get his name but he is a bit matured a bit bald carrying a walking talkie - could be the security mgr).

Bedroom Room was clean, shower room was clean, bed linens were clean too. WIFI was free and room came with two bottles of complimentary mineral water. Met a few housekeeping staff on the way in/out they were all very courteous greeting you a lot - thus left some tips on top of the pillows for them upon check-out.

The Room was a bit warm, but we found the culprit ! You need to switch off the bath room light as it is connected to the exhaust fan. With the exhaust fan on - it suck out the cold air. With that off - the room gets colder/ comfortable. Maybe their engineer should check the air-con - room was either 703 or 704 - forgotten again, hai !

One evening, out side the lobby area, met two staff there, they greeted you warmly introducing their mouth watery locally fried char kueh teow. Had a plate of char kueh teow plus teh Tarik. The teh Tarik was very nice, and I ordered for a 2nd round. After a while, I saw the matured bald guy superbly frying noodles for other guests, that's make me wonder he is the security mgr or is he a chef too. Well, Credit to the hotel for employing multipurpose staff .

SAD feeling... when I wanted to extend two more days, there is no more rooms available as this hotel was always full as was told by the taxi people.

The hotel is centrally located... 2 minutes walk from the hotel, there is a bah kut teh shop. Opposite the road, there is a cornered coffee shop selling delicious hawker food...all very yummy ,

Lobby toilet room, would appreciate if hotel could fix a few hooks there. There is no hook for you to hold your handbags, trousers, etc .

Finally, the hotel is well kept , all staff are friendly , will recommend people to try this hotel .
Was told by front office that the hotel had undergone a total refurbishment one year ago.

  • Stayed: October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Galaxy2233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded October 24, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are delighted to know that you have been overall impressed with the service quality and also the cleanliness of our hotel. Your kind comments will serve as an added inspiration to consistently maintain the high standards which you have experienced during your stay with us and your positive comments will certainly be shared among the team.

We certainly look forward to welcoming you back to Hotel Sentral Georgetown in the very near future.

Thank you and best regards.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

All went well for our stay here from Sunday (6/10)-- 9/10. A Good check in , good concierge and good location but the poor service staff ( Irene)at check out was bad . Suggest the company train her on good customer service skills or if she is having a bad hair day, she should have stayed at home.

  • Stayed: October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank leanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded October 24, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and had a pleasant stay with us at Hotel Sentral Georgetown. As for the staff concern, we will definitely will look into the area for us to improve on her customer service skills. We sincerely apologized for the incident upon check out.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the near future.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2013 via mobile

Our room was ok but just average. The bathroom is ridiculously small and our air con was loud. The room has little in terms of design or warmth. The breakfast was poor and too busy, not well managed. The trip agent in reception was really handy and she was friendly, the trip we went on was quite good. It's in a good location.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank footprints_04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded October 24, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown!

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are happy to know that our rooms are clean and comfortable throughout your stay with us. As for the breakfast at coffee house, we are mostly very busy in the morning and we tried very hard to accommodate all guests that is in the rush for the morning. We are also pleased to hear that one of our receptionist that assist you in your trip booking.

We look forward in welcoming you back to stay with us in the near future.


Thank you and best regards.
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

Just came back from business trip and this time, we opt to stayed in this hotel as recommended by my colleague. Hotel looks new from the outside and the moment we arrived, I found that they have limited parking space inside the hotel (about 15 parking space). Luckily, there was one left and I managed to park in a covered roof. Else, you might have to park opposite the road which is an empty land. No hassle during the check in process and staff is good as well. I was given the room at the corner which is a L-shape design. However, the air conditioner might have installed at the rather odd place which is on top of the room entrance door. Room is clean, shower is good, safe box provided in the room, free wifi around the hotel and surprisingly, the connection is fast which is a thumbs up for them. Location is near to the famous hawker stalls which is just a few minutes walking distance. Breakfast provided but not many choices that you can choose from. During night time, we have to bear with the karaoke noise from the nearby food court which opened till late night.

Stayed: September 2013, traveled on business
Thank calvin_alex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded October 24, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and it is glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral Georgetown. It is definitely a great pleasure to have the opportunity to be of service to you.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards.
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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