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“Good hotel..good service and good location”

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Hotel Sentral Georgetown
Ranked #46 of 87 Hotels in George Town
Reviewed July 27, 2013 via mobile

My wife and i decide to choose this hotel for our dunno how many time visit to penang. This hotel make me surprise on their interior design for their room even their external not looking that good. Modern and stylist. Clean and tidy, location is very convenience to tourist. Recommended for next stay.

  • Stayed: July 2013
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1  Thank hugocount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded September 14, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral Georgetown.

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Firstly, we would like to say THANK YOU for you continuous support and and we are also glad to know that we had made your stay a pleasant one.

We hope to see you again on your next trip to Penang.

Thank you and best regards.
Assistant Front Office Manager

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241 - 247 of 412 reviews

Reviewed July 22, 2013 via mobile

Paid for two deluxe rooms. One was spacious, the other tiny. Beds were fine and ok for comfort. There was a shower area instead of a bathtub. Lots of power sockets if you have plenty of electronic equipment.

Breakfast was fine with a limited but chaning choice of noodles, rice, eggs and bacon or ham made from processed chicken. Be careful with the toaster as it is very powerful and lots of people burned their toast. The Malay cakes were very good.

The sound proofing is a major issue. On one end of the hotel, you can hear terrible off-key karaoke singing through the night. If your room is on the other side then you will hear the early morning call to prayer.

Many of the room doors are slightly out of shape and a lot of force is needed to open and shut them, resulting in a lot of loud banging noises throughout the morning and evening as people move about.

The reception and other staff were polite but they did not respond to my request to sort out the drained battery in the mini safe. After over 1.5 hours of waiting, it took a trip downstairs to reception to ask for assistance before anything was done.

The biggest issue for us was the lack of Internet connectivity during the entire stay. Apparently there was some sort of issue with the cabling from the street which affected the guests' internet connection but obviously not the hotel's own Internet connection. The lack of internet basically made our holiday a lot more difficult as we always rely on a web connection to find our way around and to find out about places to go and places to eat.

Would I stay again? Yes if the Internet issue is sorted out and earplugs were provided.






  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank travelone123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded September 14, 2013

Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We had taken note on your remarks with regards to the room doors and internet connection. We are glad to inform you that we had taken necessary steps to prevent this from happening again.

Once again, thank you for your valuable feedback and we look forward to welcoming you back on your next trip to Penang.

Thank you and best regards.
Assistant Front Office Manager

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Reviewed July 20, 2013

Very good location ,walking distance of sightseeing places. It is also near eating places. Komtar bus terminal in 10 minutes walk. Fast check in/out and friendly staff .Clean room, breakfast is good . If you arrive by bus from Kuala Lumpur :Taxi fare is 25 RM from Busterminal to hotel ( fix price ) Value for money.

  • Stayed: July 2013, traveled with friends
    • Value
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1  Thank bebibm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Assistant Front Office Manager at Hotel Sentral Georgetown, responded to this reviewResponded September 12, 2013

13 September 2013
Dear Sir/Madam,

Greetings from Hotel Sentral Georgetown.

Thank You so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient. It is good to know that you enjoy our location and its glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you and your friends.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards,
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 17, 2013

The room is clean, modern, fully -equipped and worth the money. Breakfast is ok.

The hotel is located right outside the heritage area. I don't say it is far, but you need to walk about 10-15 mins to go to the central area to visit some attractions.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
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1  Thank hanoimuathu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this reviewResponded July 19, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

Hotel Sentral Georgetown is located in the heart of Penang and getting around is convenient.
We are delighted to hear that you have enjoyed your stay with us. Indeed, it was our pleasure to be of service to you.

Thank you and best regards,
Operation Executive

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Reviewed July 14, 2013

Located on the Georgetown, this hotel is accessible. Walk a bit from the hotel and we could reach the station for rapid bus. Hotel itself is clean, I thought that they will not provide hairdryer but they have! That's good. I was there for 2 nights and it is worth for the money. Hotel staff also friendly, breakfast is great.

  • Stayed: March 2013, traveled with friends
    • Value
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3  Thank ritzcan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this reviewResponded July 19, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you for having taken the time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoy our location and its glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral. It is definitely a great pleasure to have the opportunity to be of service to you and your family.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards,
Operation Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

We spent a week at this hotel and had a pleasant stay. It was at a good location as it is walking distance to the shopping center and it is possible to walk to the old part of the city. The rooms were modern and clean. This is a good value for price hotel. The staff were very friendly and helpful. The restaurant food was not good but there are plenty of restaurants around the hotel.

  • Stayed: February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this reviewResponded July 15, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you for having taken the time to share your experiences with other Tripadvisor visitors about your recent stay with us.

It is good to know that you enjoy our location and its glad to know that our rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral.

Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.

Thank you and best regards,
Operation Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2013 via mobile

I was there for one night. Why I choose there it was the hotel is close to the airport comparison wise.
Before I book this hotel, I have checked the reviews from trip advisor. The reviews were positive, so I booked it.
The staffs were really nice. The location it was ok accept located in an alley, which it made not that comfortable. The room, from the review was spacious, honestly, my twin bed room wasn't, we were just fitted it. The bath room was really basic, not inviting at all.
All in all, the value for my room, no complain.

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Amy8212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HSGeorgetown, Manager at Hotel Sentral Georgetown, responded to this reviewResponded July 15, 2013

Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is a pleasure to know that our service was up to your expectation and glad to know that you enjoyed the clean and comfortable room.

We certainly look forward to serve you again in the not too distant future.

Thank you and best regards,
Operation Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Georgetown

Address: No 12 Lorong Kinta, George Town, Penang Island 10400, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #46 of 87 Hotels in George Town
Price Range: $35 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sentral Georgetown 3*
Number of rooms: 137
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ctrip TA, TripOnline SA, Cancelon, Orbitz, Hotwire, Travelocity, Cheap Tickets and HotelQuickly so you can book your Hotel Sentral Georgetown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Sentral Georgetown Penang/George Town

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