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“One of my favourite hotels in Gurney” 4 of 5 bubbles
Review of The Northam All Suite Penang

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The Northam All Suite Penang
Ranked #38 of 82 Hotels in George Town
Petaling Jaya, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“One of my favourite hotels in Gurney”
4 of 5 bubbles Reviewed November 8, 2013

I come to Penang quite often for work. Most of the time, i just want a nice room to stay in while having to travel away from home. Northam has been just that. For an affordable price, you are presented with a suite which has 2 bathrooms, 2 televisions, a jacuzzi in the main spacious bathroom, a living area. a sea view that is pretty nice and a comfy king size bed. This hotel is also very near to all the attractions of the city and it can easily access the highway too. Location is good.

True, Northam is quite an old hotel but it doesn't feel like it. The rooms will make you forget all about it. I only have one complain though - The parking lot does not have a lift. You will need to use the staircase to go up and down to the lobby and the carpark which can be a bit tiring. Especially if you go out quite often while you're staying there.

Nevertheless, i've stayed in Northam for quite a few times in the past and i will probably be coming back to this hotel soon in the future. If you want a room that will give you value for your money, this is the place.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MdAzamMdFuat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Northam All... P, General Manager at The Northam All Suite Penang, responded to this review, November 12, 2013
Dear En Md Azam Md Fuat,

We are indeed very pleased to hear that you have enjoyed your stay with us, all these time.

We can arrange for your car to be parked in our Front Porch area during your next trip so that it will be convenient for you to go in-and-out of the hotel.

We look forward to Welcoming you Back to the Northam All Suite, in the near future.

Thank you for your nice comments.

Anthony Ang
General Manager
The Northam All Suite, Penang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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463 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 6, 2013

I do my research in tripadvisor for my overseas trip, then it hit me to check on places I frequent locally. To see what foreigners have to say about places that I know at the back of my hand. After reading the numerous reviews on the Northam All Suite, I have to say this. All the good reviews are true. And all the lousy ones are not accurate. I have stayed at the Northam on countless occasions in the last ten years and they are the best in term of value for your money. The Northam is not a resort hotel or a place to spent your honeymoon. It is an excellent business/family hotel sited on one of the best locations in Penang that charges you a small fee for a great room with all the modern amenities. There is a hotel further down the road in Gurney Drive that charges you 3 times more for a room of equal standard.....Singapore prices .....there you go. For people that complaint about this hotel, there is a saying in Penang - "bullock cart wheel" or "Gu Chia Lian" in Hokkian. It means their 5 cents is about the same size of a bullock cart wheel. I wish the Northam success for years to come.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Uncle888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Northam All... P, General Manager at The Northam All Suite Penang, responded to this review, November 12, 2013
Dear Uncle 888,

We are indeed very honoured and pleased to read all the good comments on our
Northam All Suite Hotel, and the fact that you have been staying with us for the last 10 years.

We are also amused on your comment that compared 5 cents to “Bullock Cart Wheel” or
“Gu Chia Lian” in Hokkien.

My staffs and I would like to Thank You from the bottom of our heart.

Uncle 888, we hope we have a chance to meet you in person.

From,
Anthony Ang
General Manager
The Northam All Suite Penang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Livingston, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 1, 2013

We stayed in the Northam All Suite Penang for one night at the end of a tour of Malaysia,
The hotel was lovely, with stylish rooms and furniture.
The staff were very friendly and helpful.
We ordered room service , which ame promptly and was tasty and well presented.
The only downside was the sparse menu .
The view from our room was spectacular.
We would certainly return.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mari461
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Northam All... P, General Manager at The Northam All Suite Penang, responded to this review, November 8, 2013
Dear Mari461

We thank you for your comments and we are happy that you enjoyed your stay with us.

We look forward of Welcoming You Back to The Northam All Suite Hotel, Penang

From,
Anthony Ang
General Manager
The Northam All Suite Hotel, Penang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
France
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed October 24, 2013

I do NOT recommend this hotel. I spent one night last year, the first room I booked was dirty and smell the cigarette (it was a none smoking floor!). I called the reception desk two times to change the room, and I have waited for one hour before going myself at the reception desk.
Their staffs suggest illegal massages in room service.
Last point, one of the staff suggested me to post my postcards for me. I gave him the money for the stamps. The result? He kept the money, of course! I've never receveid the postcards (send in different countries and different cities, so it is not the responsibility of the post service).
One thing: book at a different hotel, but not this one.

  • Stayed November 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Mikael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Northam All... P, General Manager at The Northam All Suite Penang, responded to this review, October 30, 2013
Dear Mikael,

According to our record, you checked in on 25/11/2012 late night around 10.35pm, and you ask for a massage. Our bellboy explained to you, that our massage is on the 09th floor, and the last massage is at 10.30pm and the price. You said it's too expansive, at RM 127.00 and you agreed to have an outside massage at RM 80.00. We do not understand, why you called that an illegal massage.

We are very strict with non-smoking rooms and non smoking floors, however it is difficult to control whether guest smoke in the room or not. Our room cleaners are under strict instructions to freshen up the room, should there be any cigarette smell in any of the rooms.
Regarding your postcards, we do not understand what you mean by saying you never receive your postcards (send in different countries and different cities).

I am looking at the Hotel Guest Questionaire filled up by you dated 26/11/2012, and my apology to you via email on the same day at 1311HRS.
I assure you that we try very hard to please every guest in our hotel.

Anthony Ang
General Manager
The Northam All Suite Hotel, Penang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these George Town hotels

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 23, 2013 via mobile

When i stay here for two nights, I booked a one junior suite room. The room is so big, nice, and clean... All the staff are friendly and courteous. And I really really really like this hotel. But the thing is, that is in the jacuzzi tub should not be used, "maybe damaged" ... ;(

Stayed June 2013, traveled as a couple
Helpful?
Thank Syifa_fauziah17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
230 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed October 22, 2013

It was only after we have booked our stay that I started looking up reviews on tripadvisor. And we were quite apprehensive about this place.

The property is pretty old, but apparently has been refurbished recently. Our suite was on the 25th floor. We had arrived very late in the evening.

Our first impression - wow! what a fabulous place.

Pluses:
The suite is spacious.
Sitting room has a tv set (the old fashioned kind), and comfortable chairs and settee and a coffee table.
'Office area' with its own desk and chair, is an extension of the sitting room.
Also a guest toilet at the side near the door.
Large bedroom, separated by a sliding door, has a comfortable king sized bed and another tv set (also of the old fashioned kind).
Large bathroom has a Jacuzzi, a twin vanity counter, a separate shower room, and a separate toilet.

Minuses:
An interior design flaw positioned the room safe at almost floor level. One actually has to kneel or squat or stoop very low to operate the safe.
Ironing board is of the type one has to rest on a table to use it. So the only place to rest it on is the office table. It is also half the length of a regular ironing board.
Only one electric plug next to the table, and no other. To iron clothes, one has to remove the computer or the cell phone being charged.
Only two shallow drawers in the wardrobe, not enough space for underthings and knick knacks.
Unless shut, the wardrobe folding door will not stay still but keeps sliding outwards.

Housekeeping needs to be improved. Throughout our 2D/2N stay, we noticed a thin film of dust and some hair on and around the jacuzzi, and on the top of the toilet cistern. I drew a line on the dust. Bath towels need more fabric conditioner/softener.

Bedroom slippers were provided; bathroom toiletries were good quality.

Service was friendly and good. The bell hop kept a parking space reserved for our car. When the room safe refused to work, a maintenance staff came almost immediately to fix it.

Breakfast was included, and it was adequate. Western and local fare.

We did not use the swimming pool or the spa facilities. Located on the 9th floor, they looked inviting.

Our last impression - this property, if maintained well, can still be a winner.

Room Tip: Request a high floor and sea facing.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank sweetafton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kaohsiung, Taiwan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed October 20, 2013

we booked 2 deluxe and 1 junior suite all on the 32th floor. Rooms are big. both junior and deluxe rooms has 2 toliets, living area and 2 tv. deluxe has an additional dining area. rooms are big and kids has plenty of room to run around. i find the bed too hard. the hair dryer will auto shut off after it gets heated up. i had to wait for it to cool down before i can use again. too much of a hassle. Ivy nyonya is just round the corner, lovely food. there is a hair salon call de'senze just behind of the hotel is also good.

Room Tip: ask for seaview rooms
See more room tips
  • Stayed October 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank GwenFoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Northam All Suite Penang

Property: The Northam All Suite Penang
Address: 55 Jalan Sultan Ahmad Shah, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in George Town
#13 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Northam All Suite Penang 4*
Number of rooms: 142
Official Description (provided by the hotel):
The Northam All Suite, Penang is strategically located in the heart of Penang's commercial and leisure district. The hotel offers easy access to the city's historical and cultural landmarks. The spacious suites, refined with homely earth tone finishings, Jacuzzi and modern amenities will pamper your every whim.The 142 splendidly furnished and cozy suites are replete with opulent accommodations complete with panoramic views of the iridescent sea. Watch the sky light up in a glorious sunrise or end the evening with the sunset as day turns to dusk. This is a stay in ultimate indulgence. The Hotel is located in the heart of the new business and commercial district and less than five minutes away from all major shopping complexes and Gurney Drive. It is 20 km away from the Penang International Airport, approximately 20 minutes by road or 4 hours drive via the North-South Expressway from Malaysia's capital city, Kuala Lumpur. ... more   less 
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Also Known As:
Northam All Hotel Georgetown
Northam All Suite Georgetown
Northam All Suite Hotel Georgetown
The Northam All Suite Penang George Town

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