Stayed in November 2013. This hotel, cloaked in striking white, is located near the city end of Gurney Drive and faces the sea.
Checking-in was slow even though we had booked and prepaid online and happened to be the only ones at the counter at that time - staff inefficiency.
Room was spacious and very clean, beds and pillows very nice and comfortable but water pressure in the bathroom was quite weak. Fixtures, fittings & amenities in the room were well-maintained except for a few glitches. First was the safe, which was locked when we arrived and despite informing them a couple of times, where each time they promised to send someone up immediately, but no one ever came to unlock it. Since the safe was not unlocked we had to lug along the laptop and other valuables whenever we went out. What a hassle! Then it was the newspapers which was not delivered in the morning although reception had arranged for it and noted down during check-in. Coordination problem or short-handedness, I don’t know.
Wi-fi reception was good anywhere within the hotel premises, even in the room but the Lan cable broadband in the room could not connect. Their IT personnel came to help but nothing changed. Fortunately there was the alternative wi-fi access.
The swimming pool is located on the second floor but was only a half olympic-sized pool with a uniform depth of 4 feet throughout. There is a kiddies’ pool at the side too. You can also do your workouts at the gym which is next to the men’s changing room.
Breakfast buffet was marvellous with a wide selection of local and western fare.
Overall, I would say that the hotel building and facilities are excellent but the all- round staff inefficiency are sadly very glaring. In my humble opinion, retraining and refresher courses should top the hotel management’s priorities in order to inject some fresh breath into the service standards and maintain prestige of the fine hotel.
Four star to five star rating anytime. Would stay again.
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- Also Known As:
- Evergreen Laurel Georgetown
- Hotel Evergreen Laurel
- Evergreen Laurel Hotel Penang/George Town