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“Excellent”

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Eastern & Oriental Hotel
Ranked #11 of 84 Hotels in George Town
Certificate of Excellence
suffolk UK
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Excellent”
Reviewed February 12, 2014 via mobile

One of the more interesting hotels we have stayed at since the National in Havana.
Very positives experience and agree with other posts.
My one small gripe - the free cocktail hour (it was 2 hours actually so no gripe there) but there was no one who would make me a cocktail or give advice on how to make one! You pour your own drinks and get snacks but instead of the triple g and ts I fancied a gin sling for example. Staff, who are plentiful said they couldn't help me. So had an extra large gin instead. Twice.

Stayed February 2014, traveled with friends
Helpful?
1 Thank sailorgirlsuffolkUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 13, 2014
Dear Valued Guest,

Thank you for contributing this review and we are pleased that you
enjoyed your stay with us.

We acknowledge receipt of your feedback with regards to the Planters
Lounge. Allow us to clarify, the 2-hour complimentary drinks and canapés
at the Planters Lounge was initiated as an added benefit to celebrate the opening
of our new wing last March and this is an added facility for guests staying in
the new wing. It is called the Planters Lounge Hours where we serve beers,
house pouring brand wine and liquors and canapés.

This will soon be reduced to 1 hour for both wings after the 1st year Anniversary
of the opening of the new wing.

We do hope to welcome you back again in the near future.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (982)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Kuala Lumpur
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 9, 2014 via mobile

As I simplify my life, I've given up staying in 'fancy' hotels. But as our friend's wedding was here, we decided to treat ourselves to night of high end luxury. And luxury it is, so good we've extended another night. Beautiful appointed, and spacious, rooms with sea view balconies, exquisite bathrooms, and dimmer switches on most lights to set the ambience to one's liking. We even have a Lavazza coffee machine in our room. Worth paying a little more for entry to the 6th floor lounge for cocktails and hors d'oeuvres 5-7pm.

Loving it!!

Stayed February 2014, traveled with friends
Helpful?
1 Thank Dicky O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 10, 2014
Dear Valued Guest,

Thank you for your review. It is a pleasure to hear that attending a wedding
at our Hotel and your recent stay with us was a positive experience and you
enjoyed your suite with nice sea view.

The Planters Lounge at level 6 of the Victory Annexe is an added facility for all
guests staying at this new wing and we are glad you were able to experience it.

It is our sincere hope that you will visit us again soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed February 9, 2014

What an amazing place to stay.
The service is excellent, with all staff very friendly, helpful, well presented and professional.
The room we were in was also very nice (ocean view) and finished to quite a high standard. Bathroom is large with a convenient 'his and hers' side sinks and vanities.
Food is also very good with the exception being the 1885 restaurant where the food and service is excellent. We booked in to 1885 for christmas dinner where I had a 6 course set menu which was not only fantastic food and wine, but also a very enjoyable evening.
My partner is a vegetarian and they catered for her needs also to a very high standard.
The cost of laundry was quite expensive, but usually is at hotels. There are plenty of places around Georgetown where you can get your washing done for what it would cost to clean 1 or 2 shirts at the hotel.
We arranged day trips through the hotel and it was a breeze doing so.
I would have no hesitation in recommending the Eastern & Oriental to anyone and would definitely stay there again.

Room Tip: I like rooms high up, but with the E&O any room inside the building would do me. ;-)
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 9, 2014
Dear Valued Guest,

Thank you for such a generous review and we are delighted you thoroughly
enjoyed your accommodation experience.

On behalf of the entire team, we would like to thank you for the positive
compliments on the service, facilities and the food in particular the Christmas
Dinner at The 1885, that are a great encouragement to all of us.

It has been a pleasure having you with us and we look forward to welcoming
you back soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 7, 2014

Stunning hotel with beautiful architecture and a real old world feel. Hard to fault much about my stay here really. A couple of things that were annoying. The rooms are large with a huge bathroom and 'his & hers' sinks in the hallway. But very little seating aside from the desk chair and a single lounge chair, so be prepared to have to use your bed as seating if u invite anyone over to enjoy the view or a quick drink before heading out. There was plenty of room for a small sofa or extra seating, so it would have been appreciated. Also the car parking is rather chaotic. Hotel guests need to take tickets the same as any public users do. They then need to validate the tickets before exiting. This was often problematic and on one occasion I waited 15 minutes to have my ticket properly validated before I could leave the hotel. This may sound very minor, but sitting in 30+ degrees waiting for a car park attendant who had given me no indication of what was going on, soon became frustrating. Perhaps guests staying at the hotel, paying over RM500/night, could be given a pass to come and go as they please, rather than being treated like 'blow ins' from the street.

Room Tip: If you intend to spend any amount of time in the room, especially if planning to invite a guest or 2...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 9, 2014
Dear Valued Guest,

Thank you for staying with us and your appreciation of the hotel’s
beautiful architecture.

We acknowledge your feedback with regards to validation of the
parking ticket, which is similar to the earlier review. As mentioned,
we will look into ways to better manage them in the future. Please
also accept our sincere apologies for the delay that you had
experienced.

It is our sincere hope that you will visit us again in the near future.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 7, 2014

Loved everything about this hotel. We stayed in the Victory Annexe overlooking the ocean and were very impressed with our room and the view.
The service, food and ambience were of a very high standard and we wished we could stay forever !!!! We will definitely be back.

Room Tip: Victory Annexe has ocean view rooms with a balcony.
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 9, 2014
Dear Valued Guest,

Thank you for contributing this short and nice review. We are glad you had
an amazing stay with us and that you will definitely be back.

It will be great to have you with us again in the near future.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
84 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 6, 2014

Stayed there during the first 4 days of Chinese New Year. We booked into one of the club rooms in the new Wing, Victory Annex. The guest room is spacious, we love the his/her basins and beautifully decorated room with nostalgic map of Penang and southeast Asia. The million dollar sea view from the balcony of the room was impressive and memorable: view of bay of northeastern of Penang Island. Swimming pool and gym were adequate and very elegantly situated on the 6th floor, the 5-7 pm cocktail and canapes-hour was also a great value and enjoyable with sea view in the indoor/outdoor Club lounge.
A few very small minuses are: the room would have been flawless if there were more seats or couch available. Also it was quite annoying to have to validate your car parking ticket every time you need to leave the hotel, would be great if your hotel key card can also be used as a car park access card for guests with cars.
But overall, a very enjoyable experience and great staff. Will definitely stay again!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DerrickNgMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 9, 2014
Dear Valued Guest,

Thank you for taking the time to write a review of your recent stay.
We are delighted to know that you enjoyed the spacious suite in the
new Victory Annexe and the facilities it has to offer.

Your feedback with regards to validation of the parking ticket has been
duly noted and we will look into ways to better manage them in the
future.

We are glad to know that you would like to come back and we would
be more than happy to have you with us again soon.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviewed February 6, 2014

We were looking forward to it a lot - I have family in Penang whom I have visited many times and the E&O has always had a reputation as the best hotel on the island, a true Penang institution. All I can say is that the reputation far exceeded the reality we experienced. The room was nice but service was uniformly terrible from the needlessly difficult check in to the unhelpful staff at breakfast. Saying that, my parents and grandparents had no such complaints which makes me assume that they discriminate against younger guests and think they can prioritise who is entitled to good service. Considering this is supposedly one of the more upmarket hotels in Penang (read "more expensive") I didn't expect that to be a problem. The only positives I can think of were that the location is good and the room was pleasant and clean. I will also say that they treated my grandparents with respect and were happy to help them, they were only difficult with those of our party under 40. However, the poor service superceded the positives so I doubt very much I'll stay there again (or at least I won't until I retire and qualify for decent service).

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wailoonphung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EasternandOriental1, The Management at Eastern & Oriental Hotel, responded to this review, February 10, 2014
Dear Valued Guest,

Thank you for staying with us 11 months ago. We are disappointed to know
that we could not live up to the expectation of a guest who recognized the
Eastern & Oriental hotel as the best on the island. We must say that all guests
regardless of their age are treated the same and we regret you felt otherwise.

On a positive note, we are glad you found the room pleasant and clean and
the location suite requirement.

We would very much appreciate an opportunity to change your impression
on a return visit.

Kind regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Property: Eastern & Oriental Hotel
Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#2 Family Hotel in George Town
#2 Luxury Hotel in George Town
#3 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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