I booked online as a solo traveler and somehow accidently chose a twin bedroom instead of king. Imagine my surprise when I discovered that the twins are actually singles. Paying the full price to sleep in a 'cot' was not my idea of 5 star treatment. Anyway reception agreed to move me. Although I asked if the new room had any problems like noise I was told no. So there I was at reception at 2 in the morning asking when the disco music from across the road would stop. A third room was found for me which at 3 in the morning finally met expectations. I had dinner in 1881. I will open a separate review on this, but it was really really bad. I wrote an email to the RM during the night and he came up to my room the next day with an assistant. They were polite and apologetic, but perhaps a little defensive. The RM did offer a special service in the restaurant for the following night but I declined. I felt the restaurant was beyond saving as I had a similar experience in it about 6 years ago. Im capable of self reflection, and I really think I am being fair here. On a positive note, staff were much better trained this time in vustomer service, and yes the hotel is an interesting colonial relic which is well maintained.
- Official Description (provided by the hotel):
- The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as 'The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era. In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more less
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- Also Known As:
- Eastern And Oriental Hotel
- Eastern Oriental Georgetown
- Eastern & Oriental Hotel Penang/George Town