We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Much better after renovations”
Review of Cititel Penang

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Cititel Penang
Ranked #21 of 84 Hotels in George Town
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
179 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Much better after renovations”
Reviewed July 14, 2013

It was a whole lot better after the renovation few years back. It was nightmare before that. The room was quite small tho. Good enough if you were there for just a night's sleep. Good Japanese restaurant by the name of Waka.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 22, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

It is a delight to know that you like our hotel’s new look and thank you for coming back to stay with us again. I am very glad to note that you enjoyed dining at Kirishima, our Japanese Restaurant. It is always a favourite amongst the local and Japanese communities.

Thank you for your support and my team and I look forward to welcoming you back on your next visit to Penang.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,048 reviews from our community

Traveler rating
    177
    567
    234
    45
    25
See reviews for
201
243
92
149
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
84 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed July 13, 2013

Good overall experience. We traveled as a couple and the superior room's size was adequate. Any smaller would be slightly cramp. The room was very well tidied and clean and was equipped with all the amenities that you would need. Good job to the cleaners. Finally, the quiet sleep and super comfortable bed lines were greatly appreciated. Thanks!!

On a side note, my first impression of the hotel wasn't of the best. Arrived and drove to the 1st floor car park. It looked real dodgy with poorly maintained lighting, walls and the floors. lighting was really dark with "blackened" walls. Concrete flooring was uneven as well with local cracks and deformation. Secondly, the parking attendant made me pay even though i told him i was a hotel guest and will be checking in. Was not happy about that. In short, was not impressed by the request to pay and poorly maintained car parking area.

Room Tip: Superior room was very comfortable and adequately sized. Unsure about the others.
See more room tips
  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaxTNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 22, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

My team and I are very happy to note that you have enjoyed your stay with us and appreciate your kind comments on our rooms and Housekeeping team. Thank You.

Thank you for your observations of our carpark and sincerely apologise for the lack of its maintenance. I am pleased to inform you that we will be repainting the walls of the car park soon as well as relook at the lighting and signage in the area. Our car park operations are leased out to a third party and all the guests are to pay the fees on arrival. However, we will reimburse the entrance fees to all our house guests. I am sorry that this was not conveyed to you in a more professional and courteous manner. I will personally remind the Operator about the lack of their staff courtesy.

Nevertheless, I hope that this did not detract you from overall enjoyment of your stay with us and look forward to welcoming you back to stay with us again.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 3, 2013

The hotel is located not too far away fm Komtar. To visit the 'Snake Temple' or Penang Hills u can approach the Concierge to hire a van or limo. Must try the local hawker delights near the hotel. It's also not too far away from the shopping malls. Or you can visit the nice beaches at Batu Ferringhi;)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dicson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 8, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to share the review of our hotel and I hope that you had a wonderful stay in Penang.

Your positive comments of our hotel and location are greatly appreciated – thank you.

Wishing you a great week ahead and we look forward to welcoming you back again soon.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
156 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed July 2, 2013

Stained bath tub, light switches that needed an upgrade. in fact, was told by their GM that their refurbishment will include the superior rooms upwards that I had booked one. Needless to say , i was disappointed. however, must add that their sea view rooms, especially the corner ones afford one a better view than their hallowed doors neighbour, whose doormen attitude towards this visit was less than desired.

Shower drainage was poor. Air con did not work properly.

even felt a slight earthquake tremor or two during my stay. later was told this was due to something in north sumatra.

the only plus point is the proximity to eating outlets and pubs. Red Garden was just across the road. Fridge which was working at half its strength was left empty for you to fill up through visits to the convenience stores nearby.

It is the 7th stop on the free CAT ride from the Ferry terminal. They no longer operate two way.

A good 15 minutes walk from Komtar.

Will not be returning any time soon.

Hard beds were the worse besides the tremor and on a minor point, the poor tv channel selections and reception.

Room Tip: Choose a corner room.
See more room tips
  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mei H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
140 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed June 30, 2013

We've stayed in this hotel for 3 times. We checked-in to this hotel to attend a wedding held at Cheong Fatt Tze Mansion. We have stayed in a Superior King room and what we can say is, all is good. From the moment we checked-in until we checked-out, the service and people were great.

The breakfast is one of the 'highlight'. All food were great and we paid MYR18++/pax through online. The staff working at the coffee house is very efficient and attentive.

The location of the hotel is also good as there are many good eatery place around within walking distance.

Basically, thumbs up for Cititel Penang!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Traveler010710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 8, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

I cannot thank you enough for your continued support and for the kind words of our hotel services, facilities and location.

My team and I are truly glad to know that you have had an enjoyable time here and we look forward to welcoming you back again for yet another fulfilling stay.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide S.A.
Level Contributor
86 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 30, 2013

We recently stayed in room 1816 on June 16th-20th. I found the hotel good value and breakfast which was optional at booking was well worth the extra charge. The location of the hotel is excellent and the Foyer and ground floor areas were all very nicely decorated and clean. The room was dated but clean, comfortable and quiet and worth the price paid. The cleaning staff do a excellent job maintaining the rooms. Our only complaint was that the fridge in our room did not work. My husband notified the front desk, and they said they would have it fixed but nothing happened as far as we know and we never got any feed back as to why. The housekeeping staff did a good job however bringing Ice to our room when we rang and asked for it. We requested a non smoking room which we got. Overall a very good stay and value for money hotel.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weary-traveller001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 8, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for your positive comments about your recent stay with us and of our services and facilities - I am truly grateful for your kind words and have shared them with my team here with much pride.

Your appreciation of the service and facilities is great motivation to all of us here.

My team and I look forward to welcoming you back to another fulfilling stay at Cititel Penang and please do not hesitate to contact me at gm@cititelpenang.com if I may be of assistance.

With kind regards and best wishes
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pleasanton, CA
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 29, 2013 via mobile

Place was filthy, with just a facade of a clean hotel. Once you're past the main lobby, the age of the property shows. Even the main lobby had a stench of cigarette smoke let alone our "non smoking" room on the 16th floor. Apparently we got the corner "deluxe" room but the place was noisy. Couldn't sleep at night because you can hear the neighbor talking all night on his cell phone. At 5:30am the neighborhood mosque prayer start, so good luck catching any sleep. The street it's on is also sleazy. STAY FAR AWAY from here.

Stayed June 2013, traveled with family
Helpful?
1 Thank akritori
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 8, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to share your thoughts and I regret to learn of the less-than-positive experience of your recent stay with us.

Cititel Penang does not have a totally smoke-free environment policy but our Maintenance Manager and Housekeeper are constantly seeking ways to improve the air quality of our public areas and in our guestrooms. Please accept my sincere apologies for the inconvenience and discomfort encountered with the lingering smoke smell.

We are located right in the heart of the city and at the fringe of the heritage zone which has always been a plus point for many of our guests and I am sorry to know that you do not share their sentiment.

I regret that I did not have the opportunity to meet with you during your stay in order to ensure that you return home with more pleasant memories of your stay here.

Thank you once again for taking the time to write as it is through your feedback that we can continuously strive to improve and ensure that our guests enjoy their stay with us.

I do hope that you will choose to stay with us again.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these George Town hotels
0.2 mi away
Bayview Hotel Georgetown Penang
0.8 mi away
Royale Chulan Penang
Royale Chulan Penang
#17 of 84 in George Town
668 reviews
0.7 mi away
Hotel NEO+ Penang
Hotel NEO+ Penang
#24 of 84 in George Town
1,039 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Sunway Hotel Georgetown Penang
0.6 mi away
Cititel Express Penang
Cititel Express Penang
#29 of 84 in George Town
242 reviews
0.6 mi away
The Wembley – A St Giles Hotel, Penang
Show Prices
Show Prices
Show Prices

Been to Cititel Penang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cititel Penang

Property: Cititel Penang
Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in George Town
#8 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Official Description (provided by the hotel):
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Asiatravel.com Holdings, Ctrip TA, Cancelon, TripOnline SA, Hotel.de and HotelQuickly so you can book your Cititel Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing