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“Good Location but small gym & Pool...” 3 of 5 bubbles
Review of Cititel Penang

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Cititel Penang
Ranked #21 of 79 Hotels in George Town
Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good Location but small gym & Pool...”
3 of 5 bubbles Reviewed March 13, 2013

Good location, Good breakfast but small gym and small swimming pool. Room are just nice for business traveller and a couple (MAX).

They had a Japanese restaurant which looks pretty good but didnt have a chance to try as there are too many good street food in Penang to enjoy!

Line Clear Nasi Kandar is within 5 minutes walk from the hotel..

  • Stayed March 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KevinSJP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 14, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

It is indeed a delight to know that you have enjoyed your stay with us.

My team members and I look forward to welcoming you back to Cititel Penang on your next visit and our sincere thanks once again for sharing your experience with us.

Best wishes for a great weekend ahead.

With kind regards,
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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982 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
singapore
Level Contributor
247 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 bubbles Reviewed March 4, 2013

reservation staff was bad. no free internet, if we want use internet we need to pay. the food breakfast was good. i stayed on 1706 n 1709 really good room to see view. security staff more helpful than reservation staff maybe cos reservation staff not from malaysia cos reservation staff speaking with singlish.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank amazinggirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 11, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to write and am glad to note that you liked our breakfast and our rooms on the higher floor.

I am pleased to share that all our guests are accorded with complimentary WIFI access for two persons per guestroom, unless the reservations is booked through a travel agent, which in your case, it was. Perhaps, in future, may I recommend that you book directly with us through our our hotel website for the complimentary WIFI usage.

Thank you once again for writing as it is through your comments that we can continuously strive to improve and ensure that our guests enjoy their stay with us.

I look forward to welcoming you and your friends back again and please do not hesitate to contact me at gm@cititelpenang.com if I may be of further assistance.

With kind regards,
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
141 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed March 3, 2013

Slap bang in the middle of Georgetown so lots of great food and sights within easy walking distance.

The room was a bit dated, but it was very clean so appeared well looked after. There were no drinks in the mini-bar (despite a RM100 deposit being taken) and there was no in-room safe which I would have expected from a hotel in this price range. We did get complimentary bottled water and the morning newspaper.

We were both impressed with the staff who were not only very helpful but also seemed genuinely happy in their work, which is not something you always come across in the hotel industry. We got very good info on the buses and the concierge even flagged down a taxi from the street and negotiated the price for our journey to the airport!

Overall we enjoyed our stay and plan to return here on our next Penang trip

  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mapmanish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

I am very glad to note that you have enjoyed your recent stay with us you and Thank You for the positive comments of my team members. It is always very heartening to know that my team members have provided our guests with a totally fulfilling stay.

Regret to know that our Standard Rooms which you stayed in were not up to your expectations; we do offer other categories of rooms at Cititel Penang and you may perhaps wish to try them on your next visit.

Thank you for your recommendation and please do not hesitate to contact me at gm@cititelpenang.com if I may be of further assistance with your next reservations at Cititel Penang.

Until then, my very best wishes,
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nelspruit
Level Contributor
90 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

cant really say anything bad about this hotel, room service excellent, breakfast excellent, pool small, gym tiny, buffets and lunches all reasonable.
helpful front desk if you planning something, nice restaurants in the area and on the bus routes so quite easy to get arround. nowhere near the beach although the ferry and clan jetties just a 15min walk.
nice view if you get a sea facing room.

Room Tip: get a sea view when you book
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank filip l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang!

It is indeed very heartening to know that you have enjoyed your stay with us at Cititel Penang.

We truly appreciate your kind comments about our hotel facilities and yes, many of our guests are pleasantly surprised at how convenient it is to move around from here for shopping, dining and even sight-seeing, be it by foot, by trishaw, by car or by public transport.

My team and I look forward to welcoming you and your friends back to Cititel Penang soon and thank you once again for taking the time to share your experience with us.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed February 27, 2013

Nice hotel, really friendly and helpful staff, good but dated decor-especially in the bathrooms. Smells of stale smoke in lobby but not in rest of the rooms.
Indoor unheated pool is reasonable but not big enough for laps.
Tiny gym almost unusable-one broken bike that couldn't be used, one treadmill that was ok but always seemed to have a waiting line, some 5kg and 10kg weights and an "Olympic multi-station" that is only appropriate for use by children.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theadventuresofme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to write and hope that you had a good trip home. Your kind comments are most appreciated, especially that of our team - Thank You.

I apologise that our gym and indoor pool were not up to your expectations; we are presently working on the repairs of the equipment in the gym in addition to constantly checking on its condition and hoped that our indoor pool with jacuzzi, although not equipped for serious swimming sessions, provided you with a welcome respite from the hot afternoons in Penang.

I regret that we do not provide a totally smoke-free environment within the hotel and am sorry for your discomfort with regards to the lingering smoke smell. I am reassessing our ‘No Smoking Policy’ within the hotel premises and am also engaging a consultant to assist us with this issue.

Thank you once again for taking the time to write as it is through your feedback that we can continuously strive to improve and ensure that our guests enjoy their stay with us.

I look forward to the opportunity of welcoming you back again – do contact me at gm@cititelpenang.com if I may be of further assistance.


With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed February 24, 2013

This is a very nice hotel for the price. Its in a good location for sightseeing as you can walk to most of the local sights. The staff are friendly and very helpful at all times. Rooms are comfortable and buffet breakfast has good variety. There are lots of good restaurants and bars nearby. The only issue I had was the wifi was poor. Otherwise a great value hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank orac53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 25, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

It is most heartening to note that you have enjoyed your stay here and thank you for your positive comments about our services, facilities and location.

I appreciate your taking the time to share your experience at Cititel Penang and my team and I look forward to welcoming you back soon.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Värmdö
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed February 23, 2013

Nice hotel with very good location. Ask about room high up the music and sounds from the street can be distracting. Friendly staff. Clean and comfortable rooms.
Many nice restaurants and bars just outside the hotel. 10 minute walk to little india and other landmarks.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank camreser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 24, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to share your positive review of our hotel and I am glad to note that you have had a wonderful stay with us in Penang.

Your kind and gracious comments of our hotel services, facilities and location are greatly appreciated – thank you.

Wishing you a great week ahead and we look forward to welcoming you back again soon.

With kind regards,
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cititel Penang

Property: Cititel Penang
Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in George Town
#7 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Official Description (provided by the hotel):
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town

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