PLUS POINTS:
> Service - Receptionists and cleaners were quite friendly, and were more than willing to provide personal recommendations on good places to eat at
> Free WIFI is provided, but it is limited to one device per room booked.
> Bathtub provided
> Cheap
> Minor points - its a tall building so you will never be lost in the close vicinity. Also, nearly every taxi/bus driver or passer-by will know where it is, so it's easy to get directions and there's never a real threat of getting lost anywhere in Georgetown

MINUS POINTS:
> Service - Air-conditioner leaked water in my room, and when I reported this to the reception, they took their own time to fix the issue (though I do not blame them as their pace of life is just simply slower than that of Singapore or London. Still, worth stating)
> WIFI was limited to just one device per room booked, which was okay. However, there was this cumbersome log-in system which you had to access via a web browser first, before getting any internet access. You had to leave that webpage open while surfing. If you wanted to surf the net with another device, you have to go back to that webpage and log out with the current device, before logging-in with the new one.

However, some mobile devices can only display one webpage (no tabbed browsing, can't open in a new window etc) so you would have trouble logging out. When that happens, you cannot change the device you intend to surf the net with since you can't log out!

> Got a room on Level 10 with a supposed "high floor with sea view". This was one of the selling points of the Superior Room which I booked. Taking into account the fact that the hotel was 19 storeys high, L10 is not really a "high floor". Moreover, the sea view was partially blocked by 2 or 3 buildings in the distance.
> Dustbin did not have a plastic bag, so I had trouble disposing of perishables
> No conjoining room available for a large family (though in their defence they informed me of this earlier on)

Summary: Room size is average. This is a very average hotel in most aspects. I can list a few good points about this hotel, but every aspect comes with a "but" behind it, so it evens out to be just average.

On checking in to the hotel in the evening, I was given a double bed ... I do not need double bed!! The room was booked a month earlier ... anyway, the room is quite clean and comfortable.
Bathroom is clean, but the cotton bud packet was already opened!!!
Iron and ironing board is quickly sent to the room, and the ironing plate is smooth!! Whoa ... i can iron my clothes with no worry.
Breakfast ... I requested for sesame oil and the staff fetch it from the kitchen in a zippy! Good service. However, I need to stress that even though the nasi smell of fragrant coconut milk, but it was not properly cooked .. the rice is hard! The dim sum is ... soggy ...

This is a centrally located hotel upto western standards unlike many hotels in this area which are suited to the Chinese. The rooms are clean and look like they have been updated recently, as seems to be the case in many Asian hotels the beds are very firm. The bathroom is functional but looks like it was tiled in the 90's and looked more like someone's home bathroom than a hotel due to the tile designs, bit dated but clean.

Hosts a number of places to eat but we only ate breakfast in the hotel which was decent and had a good number of options for Asians and westerners.
At the end of the street outside the hotel is upper Penang road which has a few bars and across the road is a open air food market which has a selection of food which I thought was poor quality but then most street hawker food isnt great anyway it's just being soaked up in the vibe that makes people blind to the shocking quality and cooking conditions and this place isn't all that cheap, infant my room service meal was the same price and far better.

As for the pool and gym area avoid this as for some crazy reason a decent hotel has let some two bit Chinese pimp run the place. This means guys hanging around smoking, filthy changing rooms, paint pealing off the roof of the pool and falling in, plus the guy will jump on you to offer a "massage" when you enter if your not with a woman or kids.

Book direct with website as they offered the cheapest rates.