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“Excellent Hotel”
Review of Cititel Penang

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Cititel Penang
Ranked #21 of 84 Hotels in George Town
Certificate of Excellence
Melbourne, Australia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent Hotel”
Reviewed August 1, 2011

This was an excellent hotel, in the heart of Geogetown. The rooms were lovely and the breakfast extensive, with a huge choice of dishes. We booked early to get better rates.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank alison2204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,049 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level Contributor
4 reviews
4 hotel reviews
Reviewed August 1, 2011

Great location in Georgetown with all attractions within a short walk. Cheap retaurants including an indian with 24x7 service across the street. Awsome view from the room:)

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaiTulsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-CPG, General Manager at Cititel Penang, responded to this review, August 1, 2011
Dear Guest

Warmest Greetings from Cititel Penang!

It is indeed very heartening to know that you have enjoyed your stay with us at Cititel Penang.

We truly appreciate your kind comments about our hotel facilities and yes, many of our guests are pleasantly surprised at how convenient it is to move around from here for shopping, dining and even sight-seeing, be it by foot, by trishaw, by car or by public transport.

My team and I look forward to welcoming you back to Cititel Penang soon and thank you once again for taking the time to share your experience wtih us.

With kind regards

Tony Goh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asheville, North Carolina
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed July 28, 2011

We didn't know what to expect having picked it by price & location but it turned out to be excellent. The rooms were very nice, the service was good, the location was excellent and they even had a delicious breakfast included with the price of the room. We had two rooms, one for my husband and I and one for our niece and we were all very happy with this hotel.

  • Stayed January 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Camelgirl43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-CPG, General Manager at Cititel Penang, responded to this review, August 4, 2011
Dear Guest

Warmest Greetings from Cititel Penang!

Thank you for your positive comments about your recent stay with us. I am truly appreciative of your kind words about our services and facilities and have shared them with my team here.

It is always a delight to know that we have exceeded our guests' expectations during their stay with us and your appreciation is great motivation to all of us here.

My sincere thanks, once again, for taking the time to share your experience at Cititel Penang and we look forward to welcoming you and your family back the next time you are in Penang.

With kind regards

Tony Goh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 17, 2011

The entrance of the hotel was big and spacious, the air con is not that cold. The counter staff, a Chinese lady provides excellent service and asked if we are happy with out stay and asked us for any feedback. The hotel room has a nice sea view and there is fan in the room as well. The pillows provided was thick and I am not used to it and requested for thinner pillow and they gave. There is a gym and pool on level 3 but not much people use it. Breakfast was pretty good, there is a wide variety. Overall, this hotel is the best as we have check out others like hotel Malaysia etc.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jolmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-CPG, General Manager at Cititel Penang, responded to this review, July 22, 2011
Dear Guest

Warmest greetings from Cititel Penang!

I am indeed very pleased to know that you have had a wonderful stay with us.

Thank you for taking the time to compliment our services and facilities during your recent stay and it is always a delight to know that we have met or exceeded our guests’ expectations.

I have shared your kind comments with my team members here and have thanked them for their dedication and hard work in ensuring that our guests have a fulfilling stay with us.

All of us certainly look forward to welcoming you back to Cititel Penang again and please do not hesitate to contact me directly at gm@cititelpenang.com if I may be of further assistance.

Thank you once again for taking the time to share your experience with us and may I wish you a good week ahead.

With kind regards,
Tony Goh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2011

Alrhough room is a bit small with no in-room safe, it is maintained and comfortable. Staff is very friendly and helpful. Both check-in and departure was done very quickly. Convenient location, about 15 minutes walk from Komtar, Prangin Mall and 1st Avenue with shops along the way. Not too happy about parking as there is not enough space for hotel guests and very narrow. Also could do with hand towels in the room. This hotel is good for those who are out and about all day exploring.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bopip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-CPG, General Manager at Cititel Penang, responded to this review, July 12, 2011
Dear Guest

Warmest Greetings from Penang and thank you for taking the time to share your thoughts on your recent stay at Cititel Penang.

I appreciate your positive comments about the maintenance of our rooms and the service rendered by our Front Desk staff. Our location is one of the best-selling points of our hotel and many of our guests share your opinion on how easy it is to move around from Cititel Penang, be it for sight-seeing, dining or shopping.

On a less positive note, I regret to know that our parking facilities were not up to your expectations. Our car park facilities are usually sufficient for our in-house guests' usage, but locating a space to park may be a bit of a challenge during the time when our function halls are taken up for events at the same time when we are running on high occupancy. In such circumstances, our car-park concessionaire has been duly informed that the priority of car park space is to be accorded to our in-house guests. I will have a word with them personally on this again.

Further to your comment about hand towels, although not provided in the category of room which you stayed in, they are available upon request from our Housekeeping Department.

Not withstanding the above, I sincerely hope that these issues did not detract you from the overall enjoyment of your stay here.

My sincere thanks once again for your kind feedback and it is my fervent hope to have the privilege of welcoming you back to Cititel Penang again soon.

With kind regards
Tony Goh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed June 28, 2011

We stayed at the Cititel Penang Hotel for three nights from 8 June 2011. We were in rooms on Floor 12 with sea views. The hotel is on Penang Road in Georgetown, the old historic area of Penang. It is a large hotel with clean comfortable rooms and spacious lobby and dining room. We had the breakfast buffet each morning, included in our room rate. There was a good range of hot and cold selections available, fresh fruit, and local breakfast dishes. The staff were very friendly and provided excellent service. There is a hotel limousine available at the same price as a taxi. Outside, there are plenty of shops and restaurants close by and historic colonial buildings within walking distance. There is a Japanese restaurant at the hotel serving authentic meals at reasonable prices.

Room Tip: Request a room with a view of the sea.
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  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BrisbaneTraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 16, 2011

First of all, in my opinion this hotel isn't 4* worthy when it comes to the rooms.
It does have a great location, a huge lobby, indoor pool, massage room next to it, even karaoke rooms which we unfortunately didn't make use of and a huge breakfast buffet... largest I've ever seen. Got cereals, buns, toast, sausages, fruit, salad, vegetarian section, soup, porridge, (fried) rice and so on.. some differ every day.
So back to the room, during booking (Asia rooms) there was no option or mention about choosing smoking & non-smoking rooms. You definitely need to specifically request the one you want upon booking, the smell wasn't really too bad but it was there.
Sheets had some stains on them. Since they're white you can obviously see them clearly.. forgot to take a picture of that, it was a turn off.
Bath tub quickly clogged after a few hairs in the drain, so unless you remove your hair, you're showering in a pool.
Booked a twin room for 2 persons, there was only 1 pair of slippers. Either don't give any slippers or make sure you give the right amount.
Good curtains, keeps out the light.
Room has small fridge which is a plus as well.
Door to the room isn't sound proof, you can hear people talking, kids running on the hall way.
Laundry service the same day: pick up before 10 AM, returned after 6 PM. Paid MYR 70 for 12 items.
You have to pay for internet in the room but you can use the computers (there are 3) with internet for free in the Mainstreet Cafe (where the breakfast buffet is).
Service of the hotel staff was okay to good. Nothing out of the ordinary.
Paid MYR 636 for 3 nights for a twin room for 2 persons including breakfast in holiday season (public school holiday).

  • Stayed June 2011, traveled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank sweetvivvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cititel Penang

Property: Cititel Penang
Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in George Town
#8 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
Number of rooms: 451
Official Description (provided by the hotel):
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport, 5 minutes drive to Penang Ferry terminal, 5-10 minutes walk to nearby tourist attractions such as street arts and UNESCO heritage trails, 15-minutes walk to Chowrasta market and Mydin Hypermarket, 20-minutes walk to Komtar/Prangin Mall/1st Avenue Mall, 20-minutes walk to Esplanade/Beach Street and the Red Garden Hawker Centre is located just opposite the hotel. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town

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