We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Strategic location.”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The Gurney Resort Hotel & Residences Penang
Ranked #71 of 85 Hotels in George Town
Reviewed March 3, 2013

This was my 2nd time at the hotel but the 1st time using the 2 room suite. Stayed there 5 days 4 nights.

On arrival we were instantly assisted with our luggage. Check-in was a breeze. Place has not changed since my last stay. Room rates were rather high compared to other better or newer hotels. I guess the rates are high due to their location and large children's pool.

The room was fairly spacious, however lights and other fixtures in the room were rather rundown but operational. Lighting in the rooms need to be improved, as it is actually quite dark. View from the room was great, but noticed that window glasses were dirty or blurred. I can imagine this room when it was new, it would have really looked remarkable, however, the management should seriously consider spending some money to bring this nice hotel to the 21st century. TV was and old CRT unit but had a reasonable selection of channels with and ok reception including childrens channel. Additional lamps were placed in the room as an after thought, but had their wires lying around messily. The wall grouting between the tiles were bad and stained. Throw pillows on the sofa had a large hole that was patch sewed. Main room was equipped with jacuzzi, but 3 out 4 jets were functional. Maintenance of this once upon a time fine hotel is really wanting, hopefully something is done before they loose all their guests.

Housekeeping needs a little improvement. Cleanliness can be improved. They just replenished soap, shampoo, water, changed the towels and nothing else.

Breakfast at the coffe house was reasonable but should be imrpoved. Its the same few things daily. Why is the coffe bar at the other end of the coffee house? A more centralized coffee bar will be preferable.

All the staff we met were friendly and helpful. Did complain bout housekeeping sevice at the reception, but did not notice any difference. Coffee Bean, Starbucks, Subway and a discotheque avilable at the ground floor. Hawker food available a short walk away. Shopping complex available a 15 or 20 mins walk away. For ppl unfamiliar with Penang, hotel is facing the sea but not a beach. Noticed that hotel is not suitable for disabled; access to lobby, coffee house and basement parking were via stairs.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ogopogo76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for the positive comments. For the guest room lighting we are in the process to brighten up especially on standing and ceiling light. For TV we also managed to change to new LCD TV on total 9 floors already and hope to complete all the rooms soon. Housekeeping cleanliness and service I will look into it. We do have ramp for the disable guest in front of the hotel main entrance and lift to coffee house at the east wing block but however no excess to basement carpark and my advice to drive up to the hotel main entrance. We look forward to welcome you again in future

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (553)
There are newer reviews for The Gurney Resort Hotel & Residences Penang
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

365 - 371 of 554 reviews

Reviewed February 15, 2013

Generally the hotel is OK, I've stayed here once before and nothing hasn't changed since 2 years ago.

1. Room TV's need upgrading (CRT and poor reception).
2. All 1 bedroom rooms are two single beds made into one king bed..not great!
3. No mini bar, at present its just a fridge.
4. Limited Towels supplied

Generally there isn't any investment made in the hotel since it opened from year dot. Its ok on a budget however will look around next time than staying here again.

Good Points:

1. Breakfast OK
2. Location
3. Friendly door staff and sometimes reception
4. Wifi

Room Tip: Ask for non-smoking floor
  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Aussier0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for the positive comments and as for the shortcoming issues I agreed the hotel need to refurbishment which we are in the process to do it like changing to LCD TV, new curtain, re-upholstery of sofa seat, replacing with new linen etc....we look forward to your next visit and hope you will see the different.....

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 13, 2013

we stay here during chinese new year 10-12/02/2013. overall our stay very satify.. my kids love the kids pool. only shopping centre need to walk 25-30mins. my girl complain about the walking distance.

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank phineyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for the positive comments and we certainly looking forward to see you again in future.

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2013

OMG pool was green so couldn't swim kids pool ok. All that was going for it was the spacious room. full of broken lamps, air con, & missing remotes 4 smallest TV screens ever. Poor rabbit in pen to entertain kids in the non existent kids club. Staff friendly. Asking $1 to play on a ripped pool table by the end was well !!! Good location well & truly needs overhaul

Room Tip: Families on a backpacker budget looking for big room & friendly staff & good breakfast ok &a...
  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for the comment and we certainly will look into the pool condition, and others shortcoming issues. We are in the process to upgrade the room condition stage by stage by starting with changing the old TV to LCD TV, changing curtain, re-upholstery sofa seat, and replacing new linens....In the meantime please bear with us

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

The receptionists were very accomodating.Thks to Suraya for allowing our late check out.The room was very spacious but the furnitures and curtains are beyond description.The breakfast was good and the food was replenished fast.The 7th floor was great for children with variety of activities.The view was awesome covering both hill and sea view.Located within eating outlets
and you can never go hungry.We enjoyed our first trip to Penang in this stay.

Room Tip: Get the rooms which have been newly furnished.
  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kadir1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for your comment and I will pass my message to Ms. Suraya. We certainly look forward to welcome your family and yourself back again soon.

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013

All are well and good except for a rude phone operator I faced when trying to confirm my reservation. Long hold on call and the reservation officer doesnt seems to care much when I related my experience with the operator. Ms. Linda - front office manager do take note.

  • Stayed: January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank mom-w-childre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 6, 2013

Thank you for your comment. I will take note and follow up on the rude operator

Shepard Ku
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 29, 2013

The furniture in the rooms need to be replaced. Traces of burnt mark on settee. Air conditioner failed to work when we required it. Coffee house not bright enough. Generally the hotel need a total refurbishment - it can be a great hotel. As at today its a terrible hotel.

  • Stayed: January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Moby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these George Town hotels
0.1 mi away
Evergreen Laurel Hotel
Evergreen Laurel Hotel
#27 of 85 in George Town
774 reviews
0.8 mi away
G Hotel Gurney
G Hotel Gurney
#16 of 85 in George Town
1,652 reviews
0.3 mi away
The Northam All Suite Penang
The Northam All Suite Penang
#41 of 85 in George Town
515 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Berjaya Penang Hotel
Berjaya Penang Hotel
#42 of 85 in George Town
442 reviews
1.4 mi away
Hotel NEO+ Penang
Hotel NEO+ Penang
#24 of 85 in George Town
1,084 reviews
1.2 mi away
Sunway Hotel Georgetown Penang
Show Prices
Show Prices
Show Prices

Been to The Gurney Resort Hotel & Residences Penang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Gurney Resort Hotel & Residences Penang

Address: 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in George Town
Price Range: $46 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences Penang 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda, Hotels.com, Orbitz, Travelocity, Cancelon, Hotwire, TripOnline SA and HotelQuickly so you can book your The Gurney Resort Hotel & Residences Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang George Town

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing