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“Need to revive past glory” 3 of 5 bubbles
Review of The Gurney Resort Hotel & Residences

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The Gurney Resort Hotel & Residences
Ranked #62 of 79 Hotels in George Town
Kuala Lumpur, Malaysia
Level Contributor
167 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 136 helpful votes
“Need to revive past glory”
3 of 5 bubbles Reviewed October 25, 2012

Those who have stayed in this hotel before would know that now it has paled very much in comparison to its heyday reputation. I have stayed here a number of times over the last ten years & I find that the rooms have not been well maintained and are quite run down. As observed, even the attitude and lack of enthusiasm of the reception and housekeeping staff leaves much to be desired too. It is obvious that this previously fabulous hotel is in dire need of refurbishment in order to stay in competition along Gurney Drive or even Penang Island as a whole. On a brighter note however, the hotel still offers reasonable pricing and a fantastic location for sightseers and food lovers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Danny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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493 reviews from our community

Traveler rating
    41
    153
    147
    77
    75
See reviews for
209
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Any
English first
Subang
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

Arrived Gurney Hotel at about 11.45am and very kindly the Reception found me a room, unfortunately on the 29th Floor (smoking floor), I then requested to move and was given 34th Floor. Very comfortable spacious room for the two of us. We were there to celebrate my husband's birthday in Penang.
I must say "THUMBS UP" for the services rendered by all of the Conceirges from whom I sought assistance throughout my stay.
Generally, great hotel. May return again.
Just walk down the road and you find almost all of the best Penang food.

Room Tip: I was told choose the upper floors and I did just that
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cheated045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 24, 2012

The hotel is located along Gurney Drive, a posh place but at an affordable price. I stayed in the studio suite and the rooms is huge! Nice view from the room. Overall, everything is ok, except for they serve similar breakfasts every day.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zzak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 22, 2012

Very Very Spacious rooms at affordable prices. The place is abit run down but the spaciousness of the room more than makes up for it. Cheap 24hours food options within walking distance.

Not a bad room to stay in if your on a long business trip

  • Stayed November 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank fallenangel6428
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed October 15, 2012

Nice big hotel with seaview We stay on the 24th floor.Nothing much to say but the elevator is a bit slow.Very nice Reception Counter staff and the bell/conceirge staff.Plenty of restaurant nearbt with a bit of exercise but worth it.

Room Tip: Get a higher floor if possible..nice view of the Straits of Malacca.
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank unifiedone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed October 7, 2012

Impressed with the facilities. When I complained about the safe in the room, they came with 3 officers to review it and asked me to sign a form on the works done. I feel this is a very good procedure and transparent as they have other officers who act as witness. The hotel has good views, location and offer good breakfast. It has everything you need. However, this hotel can be packed during school holidays.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wbasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed September 23, 2012

This is my first stay in this hotel. I must say that I was impressed with the room. The biggest room I have stayed in a hotel. The prupose of my stay here is to get back with my girlffriend. This room is quite romantic with 'good old days' embience. Location is suberb and the parking is good. We really had a good time here. Down side is they still using the box tv with no more than 21'. I only stay 1 night here and would like to stay few more nights if I have known it would be so nice. I didn't use the facilities here so I cannot comment on this.
The buffet breakfast was nothing great but it is quite sufficient to fill our stomach.
Overall, this is quite good experience and I would rate this hotel 4 star.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Realman88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gurney Resort Hotel & Residences

Property: The Gurney Resort Hotel & Residences
Address: The Gurney Resort Hotel & Residences 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town

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