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“My kids love the swimming slides pool!”

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The Gurney Resort Hotel & Residences Penang
Ranked #71 of 85 Hotels in George Town
Reviewed March 12, 2012

First time in Penang on 9 March 2012. As I was traveling with 2 young kids and 1 elderly, the 2 bedrooms suite was great for family bonding. Aircon was cold enough so no worry when the sun shines in the morning. We loves the seaviews in our bedrooms and the big jacuzzi (though it's a bit noisy). The safe box and kettle was out of order but we managed to put our stuff in the lobby safe box and got a new kettle soon. Abit of issue when checking in as they couldn't find our reservation so please do print the confirmation email that shows the reservation dept's staff name. Check out was fast and reception staff was very friendly. Great hotel for family with 5-10 traveling together.

  • Stayed: March 2012
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2  Thank Libra2260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 11, 2012

Ten years ago, I am very happy to be here.But this time very angry, because the parking to be prepaid refund.To buy the room, including children and breakfast.Children to another to pay.Why change to so poor.I will not come back. . .

Room Tip: Sea room isbetter
  • Stayed: March 2012, traveled with family
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Thank ivy c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded March 14, 2012

Dear ivy c,

Thank you very much indeed for your valuable comments.

First and foremost, we would like to thank you for your support to the Hotel. We are aware of the Parking Prepaid policy and the Multi-Storey Parking Facility is actually outsourced where by it also provide access to other Office tenants. All the Hotel Guest is entitled to claim back the Parking Fee upon checkout.

In regards to the Guest Room inclusive breakfast, we provide complimentary breakfast based on the Guest Room Rate but any additional breakfast is chargeable.

We sincerely hope for your considerate understanding. Once again we would like to thank you for your support towards The Gurney Resort Hotel & Residences.

Very sincerely,
The Management

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Reviewed January 28, 2012

Had check-in several times at this hotel..
First was mid 2005 (family), second was Jan 2010 (family) and recently was in Sep 2011 (friend)..

Check in and check out is bit slow..
Anyway; the hotel has large waiting lobby..

Room is spacious..
Large toilet with shower..
Decor/setup is kind of dated and old..
Do need re-furbishment..

Swimming pool is ok..
Kind of kewl with beach style sandy setup..

Food at coffee house has wide variety and tasted not bad..
Many F&B outlet within the hotel premises: no issue with food..
Gourney mall is just 15 mins walking..

The only strange thing happen: may heard funny noise in room or toilet (if you know what i mean)..

Stayed: September 2011, traveled with friends
4  Thank TSI_DSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2012

We stayed at this hotel a few years ago and this time we came back because of its location. It is near to the places we wanted to go, some restaurants in the vicinity and nearer to the town than hotels at the beach. I am pleasantly surprised by the warm welcome at the reception, from the bellman to the receptionists. Everyone had a smile on his/her face. We were greeted with "Gong Xi Fa Cai" and "Happy New Year".

As the hotel was running full, we could not get our rooms on non-smoking floor so we were given rooms on smoking floor, but the rooms were ok for us.

Our rooms were actually a 2-bedroom suite with a connecting studio suite. I had thought that it would be looking old and tired but I was happy to find the rooms quite ok, not too worn out. Furnitures were reasonably clean, no stain were found on sofas, and tables were clean.

Our 2-bedroom suite came with a small pantry room, with a standing fridge, some cutleries and plates and bowls in the cupboard and a sink.

There is a big bathroom in the master bedroom, jacuzzi, shower cubicle, and walk-in closet. The view in the bathroom, looking out through a big window at the jacuzzi, was fantastic, I could see the whole Gurney Drive, and the sea out in front.

King size bed in the master bedroom, and twin beds in the second bedroom. Sofas and coffee table in the living room, and a dining area with table and 4 chairs.

In the second bathroom, there was a shower cubicle, but the sliding glass door was not there so when someone showered the floor became wet and slippery. The other drawback was that the tv in the living area was a small one.

The studio suite is relatively clean, except for the bedsheets, a bit of stain. There were twin beds in the studio. A small dining area with a table and 2 chairs, and living area with sofa and coffee table. The tv is also a small one. The big floor-to-ceiling window span almost the entire length of the studio, making the room bright and sunny, otherwise the curtains was good enough to give privacy if needed. The bathroom was also the walk-in closet, there was a jacuzzi tub and separate shower cubicle, this one with door. There was a window between the bathroom and bedroom area, with blinds for privacy. But there was a big ventilation hole on top of the window, so we could pretty much hear everything that went on in the toilet/bathroom if we were on the bed.

There were 2 swimming pools at the hotel, one with slides for the kids and the other was the standard pool. We did not use the other facilities.

Overall, the stay was pleasant and I particular like the friendliness of the staff.

Room Tip: If possible get the 2 bedroom suites, they face the sea, fantastic view from the bathroom and the se...
  • Stayed: January 2012, traveled with family
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1  Thank novicejourneyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2011

The parking is terrible too limited parking bay at basement and you have to drive to further to get a parking with only a level offering lift link back to hotel. By if you are driving I don't see any reason why this is a prime location after all Penang is a small place. It's suite are pretty small for a Malaysian standard suite

  • Stayed: December 2011
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Thank Aidanaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, Manager at The Gurney Resort Hotel & Residences Penang, responded to this reviewResponded December 21, 2011

Dear Aidanaj

Thank you very much indeed for your valuable comments.

For your kind information, The Gurney Resort Hotel & Residences features 259 units of suites and we provide sufficient parking bay for all our guests with a total of 304 bays at our Podium Multilevel Car Park and additional 95 bays at our Hotel Basement. All our Studio Suites are spacious with the build-up area of 515 sq/ft each where else Two Bedroom Suites comes with 960sq/ft each.

However, we noted your comments and would like to thank you for your support towards The Gurney Resort Hotel & Residences.

Your sincerely,
The Management

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Reviewed December 3, 2011

This is definitely the first and the last time we are going to stay here.
1. Check-in time took 50 mins, but hotel staff kept telling us it will only take 5 mins!!

2. Asked for baby cot to be sent up at 4.30pm. They only sent it up at 10.30pm after calling them thrice!!

3. We took the 2-bedroom suite at the 30th floor which had new carpets and curtains, but toilet was leaking urine the very next day!! So we were told to switch rooms and were given a room in the 16th floor but the quality of room really differs! No TV in master bedroom, jacuzzi and shower head leaking when turned on, very old carpets w musty smell, air cond not working well and make loud whistling sound at night! In the first place, it's not our fault that we wanted to change rooms, so they shd give us the same standard of room like the previous one, or even better!

4. The worst nightmare of all, the kitchenette was infested with baby roaches!! Informed staff and claimed that they had cleaned thoroughly but we could still spot the roaches in the kitchenette n bedroom! As a result, since I brought my baby n baby food, we have to move all the baby foodstuff n other food to the dining area in case the food will get contaminated!

We were totally not satisfied with ther service and went straight to the hotel service manager for compensation. The compensation theat they gave after so much negotiation was very little and totally turned us off. My baby came back with small rashes on his body mostly due to the old dirty carpet and old sofa, and if it becomes worse will the hotel be able to compensate for his medical bills?!!

It totally ruined our stay in Penang and we would never ever recommend this hotel to anybody especially those with babies.

  • Stayed: December 2011
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5  Thank anaqian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2011

This hotel is good for family with kids as they will love the kids pool especially with the slides. Besides, you can use the gym, sauna and can play many other activities like ping pong, dart, snooker, basketball, giant chess and etc for free. The service from the housekeeping, coffee house and reception is quite poor and unfriendly. If you are foreigners, then you will be treated with greetings and smile! In terms of distance, it's far from many attractions and even to Gurney Plaza and Gurney hawker, it will take you about 25-30mins walking and especially with children is not advisable. The only near attractions is the Burmese Temple and the Siamese Temple which is about 10-15mins walking distance. We have book 3 rooms (2 tripple and one double)much earlier and arrive to hotel early about 10.30am to check in but room was not available till 4pm...once check in, beds in double room was not make up to king as requested, lights was not working, safe was not working...the extra beb was not push in for tripple room either. Not a convenient hotel to stay.

Room Tip: Ask for higher floor for good sea view
  • Stayed: November 2011, traveled with family
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Thank didie36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gurney Resort Hotel & Residences Penang

Address: 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in George Town
Price Range: $46 - $88 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences Penang 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang George Town

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