I really do not like writing negative reviews but this one deserves it.
We booked this hotel as the rates were reasonable and it was more centrally located than other similar starred hotels we have stayed in here in Penang.
However, being a 3 starred hotel is misleading and here are the reasons:
1- we asked for a non-smoking room. Granted we may have got a non smoking room but the rest of the rooms on the floor must be smoking rooms. The smoke in our room permeates the curtains, the walls and the linens. There is no strong circulation of air although it is centrally air conditioned but we cannot hear any fan let along adjust the air flow.
2 - it's dirty. The walls have stains in numerous places. The carpet feels like one does not want to walk in bare-feet, the windows are smeared and the room is dingy in overall appearances
3 - the hotel charges for internet coverage but it is weak and not up to general standards we have experienced in Penang in the past. We came here to do business and were relying on strong internet to help with the work we had to do and we feel we are let down.
4 - the toilet leaks making the bathroom floor a mess
5 - the response from management has been weak. There has been very little attempt to address the issues brought to their attention by either not charging for the internet, offering to repair the toilet, change rooms to a cleaner and less smoke infested room etc
The one positive note is that we do have a nice view looking to the north over the water and harbour but it does not make up for all the negative aspects.
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- Also Known As:
- Malaysia Hotel Georgetown
- Malaysia Georgetown
- Hotel Malaysia Penang/George Town