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“Great & Excellent Hotel”

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Hotel Jen Penang by Shangri-La
Ranked #25 of 87 Hotels in George Town
Reviewed April 28, 2014

Like - quick check in, great room, nice pool + mini golf + table tennis...applaud the no newspaper policy...great location to nearby mall, food stalls and etc...

Dislike - no lift from basement parking..too bad there's no play room for kids...

  • Stayed: April 2014, traveled with family
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Thank Armi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 23, 2014

Stayed in Traders Hotel during my visit to Penang in August 2013 and had a pleasant stay. The hotel room is generally clean and comfortable. And the location of the hotel is great. It is near a few shopping mall . eg; komtar etc and it is also near a lot of famous night stalls which serve good and cheap local penang delicacies such as cha kuey tiao, assam laksa etc...

overall, had a good stay here and will be a great choice for travellers without car as most of the food and shopping are within walking distance and considering penang's traffic, i guess you are better off stick to walking :)

  • Stayed: August 2013, traveled with family
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2  Thank Sloopoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Like:
- Fast check-in and check-out.
- Very caring staffs
- Excellent Trader's standard, just feel like back to home
- Great location, walking distance to most of the great food in Penang

Dislike:
- Still an old CRT TV, but who cares... :P

  • Stayed: April 2014, traveled on business
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Review collected in partnership with shangri-la.com
Thank Vern Chia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

Booked Traders Room but was upgraded on arrival to Executive Suite. Suite was excellent. Although I stayed just for a night, yet the stay was memorable. Hotel also offer shuttle to Batu Ferringhi for hotel guests to enjoy beach and other facilities of sister hotel. There one can also take a stroll at Night Market (if you have visited Pantai Chenang at Langkawi then no need to waste time at Batu Ferringhi night market). Hotel is at ideal location next to Prengon Mall, however, best to visit Gurney Drive (Gurney Plaza Mall is too good). While Traders Club is an excellent Hotel, but if you are planning only a night stay then stay at Gurney Drive.

Room Tip: Select Traders Club. Comes with full day access to Traders Lounge offering tea, juices and other bev...
See more room tips
  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with shangri-la.com
4  Thank F H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

Sorry but it really is possible to find more modern and better value accommodation in Penang.

Many reviewers comment on the need to upgrade/refurbish......but all that seems to have happened, at least since I first stayed many years ago, is that an oversized flatscreen tv has been put in the room.

The room is dated but with quality furniture so it is acceptable, however all rooms - including the Trader's Club rooms - are the same size....that is small. Small like there is nowhere to store your suitcase(s). Small like there is no way an extra child's bed or even a cot could be accommodated.

And the bathroom can only be described as tiny, poor and badly in need of modernisation. Hotels which claim to be 4* should have a walk in shower whereas at Traders one has to clamber over and into the bathtub to shower....and the water pressure was not strong, at least in my room.

Check in at the Trader's Club lounge was inefficiently handled and took so long that I sought out the services of the duty manager who, to be fair, sorted the matter quickly. But I was prepaid and collected at the airport by Traders own transport so surely all should have been ready within seconds of arriving at the hotel.

Construction work on the massive new hotel being built on the Jalan Magazine side of the hotel starts on the dot at 8am so do not expect a peaceful lie in if you are on that side of the hotel.... there is a 50% chance you will be!

The Trader's Club lounge is far too small to accommodate all qualifying residents. Arrive as soon as the provision of free food etc commences otherwise you may be out of luck.

Having stayed several times at Traders over the years the time has certainly come to find an alternative hotel on any future trip to Penang.

It would be unfair not to mention a couple of plus points:

the free transfer and use of facilities at the sister hotel on the beach is very useful

there is live music in the evenings in the lobby, something many hotels are cutting back on

  • Stayed: April 2014, traveled on business
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1  Thank KhunBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2014

We loved our stay at this lovely hotel. Nice size room, very comfortable bed, choice of pillows impressed me. Very professional but extremely friendly and helpful staff - at all levels from room cleaners, doormen, restaurant staff and receptionists - couldn't do enough to help us. Located on edge of UNESCO area. Close to Komtar Tower so easy to find our way back. Excellent buffet breakfast. Only complaint - only one walk in shower in whole hotel. I was travelling with elderly parent and as we are both short in stature, clambering over the side of the bath to get to shower was a bit difficult. Would definitely recommend this hotel but do request disabled room in advance if shower over bath is a problem.

  • Stayed: March 2014, traveled with family
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Thank Frantic_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2014

This is my second visit. I booked the Traders Club room. First impression: Wow, the team is so young and energetic.

PRO:
1) world class service. E.g. Front office personnel is willing to deliver the luggage to the room
2) Center of the city..easily for the travelers to access anywhere
3) well-maintained facilities. The height of swimming pool 2meters is a bonus, hardly u can find at other hotels
4) free shuttle bus to golden Sand and you can use all the facilities. This is marvelous
5) quality of food : better than average
6) well-managed Traders lounge e.g. Allow me to use the board room during 6pm cocktails (I.e. Quite crowded that day)
7) check-in and check-out process: fast
8) never forget your special request I.e. Really give me the room which is closer to elevators

Things can improve
1) the rooms looked a bit old. My recommendation: renovation to maintain the competitiveness
2) the breakfast: no surprise...maybe it's time for Traders to create the creative breakfast menu. I am pretty sure that Traders Penang has the ability to do thing differently

If the room renovated, I am more than happy to visit Traders Penang again

Room Tip: Dun shy to put your special request. TRADERS PENANG is always trying their best to satisfy you
See more room tips
  • Stayed: April 2014, traveled with family
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1  Thank TVC1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price Range: $64 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 20 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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