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“Convenient location”

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Hotel Jen Penang by Shangri-La
Ranked #25 of 84 Hotels in George Town
Roznov pod Radhostem, Czech Republic
Level Contributor
196 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Convenient location”
Reviewed March 30, 2014

This is a business hotel, located nearby historical centre and just next to a bus station and shopping mall. Staff made us stay as comfortable as possible. They even remembered my name and greet me as I entered hotel 2nd day.
Rooms would need some upgrade (clean or replace carpet) but generally were OK. Breakfast was excellent! So many choices and so quick staff!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blankaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,828 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Sentosa Island, Singapore
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 29, 2014

Great location, within walking distance of 1st Avenue mall, the food streets, street arts and the jetty. Check in was smooth. Breakfast buffet was nice and staff friendly all around. Only thing is the rooms are really old and tired looking, could do with a spruce up renovations to complement the great location.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FunnyJenni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 29, 2014

We booked non-smoking room but was given smoking room. The smoking room is smelly and we had a hard time to sleep well.
Front office employees just inform us that the non smoking room was fully booked. We had booked non smoking room at the first place. Employee do not even bother to check or provide a solution, do not respect the guest!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank JohnnyTik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
1 review
Reviewed March 26, 2014

Good location, staff friendly, room clean, but too many mirror in the room. Club room provide free cocktail quite nice!

From car park to lobby dun have lift, we carry our luggage from car park to lobby through stair

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com

Helpful?
Thank Maggiethong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
london
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 25, 2014

This hotel does not meet the Shangri La standards and I believe damages the brand normally associated with luxury experience. The hotel is in need of a major upgrade and considerable investment. Why do the rooms still have old bulky televisions rarely found anywhere else? Surely the company should at least replace these. The furniture was also old and scratched, the bath was yellow and the room had a very musty smell which made me think I was in a smoking room but the signs said it was a non-smoking floor.

Having checked in to the trader after staying in Shangri La KL this was a real shock. For a comparable price I would highly recommend the Sheraton Four Points. A little out of town but newly refurbished and offering very good service and fantastic views (Trader has a construction site in front of my window)

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vi01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed March 22, 2014

Traders is in George Town, which has been officially designated as World Heritage Site. Also there are lots of shopping centers, so you can go out for shopping, food, drinking, etc etc. Really perfect location.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hakiko_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
80 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed March 21, 2014 via mobile

This was my repeated stay in this hotel.
Though room condition and overall looks old, overall stay was still good.
Good
- bed and pillows were comfortable.
- generally clean
- accessible location and shopping malls very nearby
- breadfast spread (one of the best, I come across!
- friendly staff
Not so good
- tv was old and very limited channels. I brought my daughter there and there was no kids channel.
- swimming pool. No suitable for kids play.
For business stay, good!

Stayed March 2014, traveled with family
Helpful?
Thank HildaLim72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang by Shangri-La

Property: Hotel Jen Penang by Shangri-La
Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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