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“Traders Hotel is nice..”

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Hotel Jen Penang by Shangri-La
Ranked #21 of 87 Hotels in George Town
Reviewed December 23, 2013

Just stayed there from 21-23 Dec. Lovely hotel for the price. Check in and out was efficient, rooms were clean. Breakfast was good. Location is excellent, right beside the Prangin Mall (a lot more life) and 1st Ave Mall. 15min walk to real street hawker food.

Only grouse was the extra bed we had was a little dirty for the first night.

  • Stayed: December 2013, traveled with family
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Thank SGseah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,090 - 1,096 of 2,082 reviews

Reviewed December 23, 2013

We spent 2 nights at the hotel club floor during weekend. The staff were all very helpful and friendly. Room was good. My sister's baby stroller was left in a taxi as we forgot to pick it up and fortunately the hotel managed to locate the taxi driver and returned to us the stroller upon our return to the hotel.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with shangri-la.com
Thank Tracy Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

This was my first visit to Georgetown, and this is a great place to stay. Traders enjoys a great central location, and the hotel staff pamper you with wonderful service. The room was well maintained, and enjoyed great views of the city. The Concierge staff were very helpful in directing me to a particular museum, or attraction that I wished to visit each day.

The swimming pool is quite beautiful; it has resort feeling about it. The Fitness Center was also very good.

The staff in the Club Lounge were helpful, and went out of their way to assist me with my printing needs while I was there. The restaurant food, and In-Room Dining were great!

Everyone in all of the departments were outstanding in giving excellent service. I will definitely return here during my next visit to Penang.

  • Stayed: November 2013, traveled with friends
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1  Thank Endurant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

Traders Hotel is located strategically near George Town. The taxi ride from the airport to hotel is about 20 min and cost about 40 RM. The bus terminal is just right behind the hotel and they have all the buses to most of the places of interest. You could take their free hop on and off bus just behind the hotel to tour around George Town if you need leg rest. The free hop on bus route is printed on one of the travelogues which you can get it from the concierge. The hotel also offers shuttle service to the Golden Sands hotel which is located at Batu Ferringhi. The concierge would merely supply the information when you inquire. They did not offer suggestions or advice for sightseeing or on their food paradise island. The room is clean and comfortable though a bit dated. I am fine with it. They have hot drinks facilities in the room. They have iron and ironing board in the room as well. The staff are efficient but lack warmth. There are no greetings from the front desk staff even on our last day. After clearing the checking out at the reception, the staff just nodded his head and uttered "OK" to dismiss us. We were disappointed however Vickey, the F&B Manager, stood out from the rest. He took his time and made efforts to engage us in conversation and offered advice on best local food places. Too bad we only got to speak to him on our last night.

  • Stayed: December 2013, traveled with friends
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1  Thank fernarnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 20, 2013

I booked a 3 nights package for traders hotel penang club room. See below for some good points noted during the stay.

1. Great location
The location is great, central besides Komtar, where you can take any rapid bus to visit the places of interest.

2. Good service
- No hard pushed door bell service by the staffs.
- Staffs are generally friendly and helpful.
- Good house keeping

3. Big beds
- I was given a deluxe "super" king bed, which is connected using 2 super single beds.
- overall, the bed was comfortable and good.

4. Club room privileges
- complementary drinks and snacks throughout the day, so there's no need to take anything out from your mini bar.
- I didn't have breakfast at the lounge, so I couldn't comment on the quality of the breakfast.

See below for improvement points.

1. Aged furniture and carpet
- I do smell a tinge of "musty" smell whenever I step out at level 17 lobby. Aircon was either switched off or low at the corridor, resulting the air to be not so fresh.

2. Wifi broadband unstable at times
- it was sometimes not stable, especially during evening time when the tourists came back.
- wifi speed is considered OK nevertheless

Overall, traders hotel penang is a great place to stay due to its good location and service. Recommend to those who want to have an enjoyable stay in penang without sacrificing comfort too much.

  • Stayed: December 2013, traveled as a couple
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1  Thank thseow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

Traders Hotel is located in the heart of Penang . Nice clean place with helpful , attentive staff. Good breakfast. Malls close by with great foot massage, Plenty of shopping too. We were introduced to Liew who took us around town and gave us informative commentary. He has a clean car and great manners would recommend him to all. His number is 012 560 6216 , made our trip special. Thanks to Russel of Traders for organising this.

Room Tip: ours faced the road on 8th floor but there was no road noise.
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  • Stayed: December 2013, traveled on business
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Review collected in partnership with shangri-la.com
1  Thank Swapna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2013

The service at this hotel was fantastic, particularly at the pool. The rooms, however, were incredibly dated. There was mold in the shower and the general quality of the room was low. The pool was nice and the location was convenient so that we could walk everywhere we wanted to go. The breakfast was not great, but there are so many fantastic options nearby, it was not a problem.

  • Stayed: November 2013, traveled as a couple
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1  Thank tkl112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang by Shangri-La

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#5 Family Hotel in George Town
#8 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price Range: $69 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 20 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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