The only thing that was disappointing was the DISHONESTY of the hotel housekeeping staff - left iPhone charger and multi plug in the room upon check-out. First call to hotel within the hour we left the hotel - lost and found department was NOT helpful at all. 3 follow up calls to the lost and found department was no avail. Decided to go back to the hotel to check - got back multi plug but iPhone charger was NOT returned. What could have been a wonderful near perfect stay experience was ruin because of the DISHONESTY of 1 INDIVIDUAL. I sincerely hope that Traders hotel look into how their Lost and Found department is managed.
Other than the above incident, the stay was good. We were pleasantly surprised when we receive pink roses on the day we check in - nice touch. Great location for foodie to enjoy some yummy local fare, all within walking distance. Hotel's helpful friendly concierge staff made our stay truly memorable. The hotel suite we stayed was clean and comfortable. Provided with L'occitane toiletries.Traders Club Lounge is great for a nice cup of tea in the afternoon. Wifi signal strong throughout the whole hotel premises. Staff at the F&B dept (Badri, Vickey) made our breakfast experience truly memorable with their warm hospitality. Keep up the good work!
- Official Description (provided by the hotel):
- Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 20 minutes away. ... more less
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- Also Known As:
- Traders Hotel Georgetown
- Hotel Jen Penang By Shangri-La George Town