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“Average”

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Hotel Jen Penang by Shangri-La
Ranked #25 of 84 Hotels in George Town
Melbourne
Level Contributor
73 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Average”
Reviewed March 1, 2013

We recently spent 2 nights at this hotel. There is a shopping center next door but it's not the most convenient location for walking to the historical sites.

The rooms were dark and dated. We requested a non smoking room but on check in was told there was only smoking left. We didn't have a choice but to take it. The second day we were moved to a non-smoking room but in all honesty - it reaked of cigarettes even more than the first room.

Staff were polite but there was no warmth in service.

Would consider other options for next time.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank wendyyy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Kuala Lumpur, Malaysia
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed February 27, 2013 via mobile

The room is clean with ever friendly service. The location is superb as you can walk to most of the famous hawkers food. The hair stylist at the hair saloon is very good and I love it! Hotel can arrange for reasonable city tour.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jennychong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed February 26, 2013

We recently spent 5 nights at the Traders Hotel, Penang. I am glad we chose this hotel based on the mostly good reviews in Trip Advisor. I am also glad that we took some reviewers advice and chose to upgrade to a Club room with Club facilities. I would like to advise any travellers thinking of staying here to do the same as it is well worth the extra money. You will definitely get more bang for your buck in service and amenities.
Our check-in was really smooth as we were whisked away to the 16th floor to a private check-in at the Club Lounge reception. This is a really nice touch and was really appreciated after a long flight and being stuck in a traffic jam. Check-in staff were excellent and really knew their job. This can be reassuring as there can sometimes be annoying delays during check-in and check-out. As happened to us later - but that is reported in another review of a different property.
Check-out is also done at the Club reception so there is no waiting in line as can happen with normal check-outs. It will pay to remember that the Club rooms extend to the 17th floor. I think this was a smoking floor.
The amenities at the Club Lounge include free cocktails, beer, wine and spirits - together with a good selection of hot and cold canapes between 6pm and 8pm each day. Outside of these hours you can avail yourself of a good range of non-alcoholic drinks, juices, tea and coffee together with a nice assortment of nibblies [nuts, pastries, sandwiches etc.] which are frequently replenished. This is a great place to spend some leisure time in between shopping and touring. The complimentary wi-fi and computer access is an added bonus if you need to catch up on work or just keep in touch via email. Wi-fi is also complimentary in the rooms.
Our room was located 4 doors down from the Club Lounge. I wouldn't place it in the "large" category but it was more than adequate, very clean and a really comfortable bed. The air-conditioning was excellent with controls that worked accurately. The only complaint I have about the room was the size of the wardrobe and the hanging space it contained. This was totally inadequate for one person staying more than two nights - let alone two people staying for five! We lived out of our suitcases for the entire five nights. This is one reason I have titled my review "almost perfect". The other relates to the size of the bathroom which could have been slightly larger. I also think they can do away with the bath and just include a shower recess. This would possibly make the room feel more spacious. However, these are minor blemishes on an otherwise excellent accommodation experience.
Housekeeping was also excellent with responses to requests for electric adapters, fresh milk etc, being carried out within minutes. Again, full marks to the staff. Nothing was too much trouble and we were always greeted with a smile. I had read in some of the reviews that the rooms were dated and in need of repair. This was definitely not the case with ours. The room was in excellent condition.
The pool and gym were very acceptable for a city hotel. People need to remember that this is not a resort. So, if one wants big pool areas, then one needs to stay at a resort. Don't book into a city hotel with that expectation. In saying this, I do realise that there are a few city hotels scattered around Malaysia that do offer large pools.
The location of the Traders Penang could not be better for shopping and restaurants. It is surrounded by major shopping malls, the newest being 1st Avenue, which is right next door. This is a great shopping centre with many floors of quality shopping. There are also many dining options within walking distance or maybe just a short cab ride away.
The Lobby Lounge at the Traders is a nice place for a night cap after an evening out on the town. There is live music on some nights which adds to the relaxed vibe. We only had breakfast at the Islander so I cannot comment on the food there. The breakfast buffet was good, with subtle changes made to the menu on most days.
The concierge service is second to none. Assistance was always timely and informed and we never had to wait more than a few minutes for a cab.
Overall our stay at the Traders Georgetown was a very pleasant experience and I would definitely stay there again.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swagman_perth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wroclaw, Poland
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 25, 2013

I stayed in this hotel for two nights in February 2013.

What I liked:
• Nice room (a bit small), quite well equipped and cozy
• Access to the club lounge with complimentary evening cocktails and so on
• Helpful and very polite staff
• Location (close to Komtar and a few other attractions as well as shopping malls)
• Excellent breakfast with many options satisfying virtually anyone and fantastic staff

What could be improved:
• I could hear noises from the street due to some construction works being done at a very late evening. Definitely the room was not soundproof enough
• There was something wrong with the air conditioning in my room and whenever I left for some time it got extremely cold inside (way below expected 23 degrees)
• The quality of the food served in the restaurant was not up to my expectations. The taste of my food was rather weird and not satisfying

Overall, it was a good stay and I might consider coming back to Traders Penang hotel.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Marcin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed February 23, 2013

We stayed 2 rooms and 2 nights at this hotel in this Chinese New Year. We went in 2 cars and 1 of our car was parked at hotel parking for 2nights and never taken. But at the 2nd night we noticed that this car was badly scratched and no satisfied reply from management till todate. Besides that, our rooms were not clean and toiletries were not replenish.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank MJJ102320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ernestloi, THPSM, Director Of Sales & Marketing at Traders Hotel at Hotel Jen Penang by Shangri-La, responded to this review, June 13, 2013
June 14, 2013

Dear MJJ102320

Greetings from Traders Hotel, Penang and thank you for sharing your comments regarding your recent stay with us.

Please contact me direct via email: ernest.loi@tradershotels.com for us to address your concerns.

Yours sincerely,
Ernest Loi
Director Of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 22, 2013

We stayed just one night at this hotel due to Chinese New Year. It too was crowded to a maximum. A rather old hotel in need of some refurbishment, rooms especially. Surprised to see its connected to Shangri La group. The buffet breakfast was included and enjoyable; a nice range of offerings.

Room Tip: Views from rooms at back appear better
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richy_L99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 18, 2013

Traders hotel is in the perfect location to explore Georgetown and Penang. The staff were extremely helpful and the staff on the concierge desk were great. The rooms are clean and comfortable and the breakfast had excellent choice and variety. If you book a club room you can enjoy free cocktails, beer, wine and canapés every evening from 6-8. This is a great option. The pool and gym area were excellent. The hotel has internal access to a new mall (1st avenue) if you want a bit of shopping. A great place to stay in Penang with all the amenities. Not the cheapest place, but you pay for what you get. I would stay here again!

Room Tip: Book a club room if you can, then you can enjoy cocktails and canapes in the evening and free juices...
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExpatNZers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang by Shangri-La

Property: Hotel Jen Penang by Shangri-La
Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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