We were stayed at the hotel from 11-15th February. 4nights stay. when we checked into the hotel, they were running full ( due to the CNY holidays). Hence the delay of 1hour 45 mins even though the check in time was supposed to be at 2pm. I raised it with the reservations. I was pleasantly surprised to receive two plates of local fruits with a heartfelt apology on the part of the hotel.
The executive level, offers buffet breakfast at the same level, though somewhat limited. Overall satisfactory. Soft drinks, coffee and tea could be requested all day long. The evening cocktail were good (6-8pm). the lounge gets filled up very quickly . therefore a helpful tip would be, if you would like to enjoy the cocktail with canapes, please be there by 6-6.20pm. Otherwise you could take your drink and canapes back to your room.
During our stay, what made it really memorable were the staffs at the executive club level ( we stayed on the 16th floor). We felt very welcome during breakfast, tea, evening cocktails. Service staffs like Lina, Gary, Wan and the rest were ever so helpful. In particular the names which I had mentioned, always helpful, always smiling..especially Lina and Wan. Gary was always attentive with small smiles :).
Kumar the Guest Services Manager was always hands on during breakfast, always smiling and friendly. Kay who was the Floor Director and I believe another Floor Manager ( cannot recall the name) were helpful too.
To sum it up. We will be there again.
- Official Description (provided by the hotel):
- Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more less
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- Also Known As:
- Traders Hotel Georgetown
- Hotel Jen Penang By Shangri-La George Town